Customer Service Manager

BETHANY SILAS

**** *** **** **** ****** S.W. Marietta, GA 30008

Cell: 941-***-**** Email: **.****@*******.***

OBJECTIVE

A career position in the business profession utilizing my skills to promote excellence in a workplace whose mission is to provide outstanding client care and whose organizational culture promotes personal growth.

SKILLS

A client-centered, highly experienced business professional with documented skills including:

* Organization * Leadership * Quality Improvement * Computer * Problem Solving * Public Relations * Communications * Multi-tasking * Self Motivated

EXPERIENCE

Cornerstone Mortgage Group: Atlanta, Georgia- August 2016-Current

Position: Office & Loan Manager: Responsibilities include but not limited to Account Receivables, Account Payables, Vendor relations, Human Resource, Proven efficiency in managing multiple projects, such as planning events, operations meetings, and strategic business planning process, Owners right hand running day to day operations, Design and implements office policies by establishing standards and procedures, Time management, strong communication and organizational skills, Audit loan process, Timelines are meet by communication with CEO, agents, and clients.

Sunshine Managed Investment Network: Sarasota, Florida -July 2014-August 2016

Position: Property Manager: Responsibilities include but not limited to Account Receivables, Account Payables, Payroll, General Ledger/Journal Entry, Creation of P&L,. Budget Variance Reporting, Bank reconciliations, Vendor relations to be sure payments due per contract, Work directly with company C.P.A, Manage and administer leases for over 300 hundred units, ensure lease compliance, bid contracts, coordinate TI work, conduct building inspections, bid service contracts, facilitate repair requests, assist with budgets, prepare lease abstracts, ensure proper billing per leases, process tenant requests, show properties for lease, Time management, strong communication and organizational skills, Ensure move ins & outs for short & longer term rentals, Evictions, Meeting Florida Real Estate License standards. Member of the Sarasota Board of Realtors & Women Council of Realtors

Emeritus at Colonial Park: Sarasota, Florida -August 2012- July 2014

Position: Executive Director: Responsibilities include but not limited to Financial reporting/ managing multiple budgets, Audits, Account Receivables, Account Payables, Payroll, General Ledger/Journal Entry, Creation of P&L,. Budget Variance Reporting, Bank reconciliations, Vendor relations to be sure payments due per contract, Work directly with company C.P.A, Human Resource Responsible for the day-to-day operations, Supervise department heads / employees using independent judgment and discretion, Proven efficiency in managing multiple projects, such as planning learning events, operations meetings, and strategic business planning process. Prepare quality review audits and monthly variance reports, Meeting census expectations, Staff development, Positive employee relations, resolve issues identified by residents, family members, and staff or outside representative, ensure quality control of all operations, Meeting compliance with the state and achieving a deficiency free survey with AHCA

Emeritus at Colonial Park: Sarasota, Florida -November 2009- August 2012

Position: Business Office Director. Responsibilities include but not limited to Human Resources, Audit/ process contracts, Pay/ set up vendors, Kronos payroll system, Payroll, Staff development, Billings/collections, Accounts receivable, Accounts payable, Review/update office policies/licenses, Resolve disputes, Review/update personal files, scheduling, Hiring/ Termination, Workers comp claims, Customer service, verbal/written communication skills, solid mathematical skills, strong organizational skills, and detail oriented.• Ability to communicate effectively with residents, families, staff, vendors and the general public, Meeting AHCA /OSHA standards.

Coldwell Banker: Sarasota, Florida - May 2007-November 2009

Position: Office Administrator. Responsibilities include but not limited to Managing 70 agents, Audit& process contracts, Pay & set up vendors, Pay realtor commissions, Training classes, Charge & collect dues, Collect & process escrow deposits, Monthly reports, Social event planning, Audit/order supplies, Review/update office policies & licenses, Resolve disputes, Prepare press releases, Review/update personal files, scheduling, Check- in/check-out recruits.

Seaside Paradise Rentals: Sarasota, Florida - May 2006 –May 2007

Position: Manager& Rental Agent. Responsibilities include but not limited to Sales, bookkeeping, Showing property, Phones, Traveling, MLS entry, Going over contracts with owners, renter & corporations, Presentations, Meeting with clients, Marketing, reports, Website design, Event planning, Bill collecting, Problem solving, and computer programs.

Chase Home Finance: Sarasota, Florida - September 2005 to April 2006

Position: Home Mortgage Loan Consultant, and Manager Assistant. Responsibilities included but not limited to Application intake, File processing, Sales calls, Data entry, Customer service, Construction loans, Meeting deadlines, Recruiting, Meeting with clients, realtors & builders, Establishing marketing agreements, Loan coordinator, Commission & expense reports, Training of loan officers, Financial advisor, Review contracts, Assisted in and performed closings, Creating marketing flyers and event planning. Computer programs utilized included loan software, Excel, Outlook and Word.

Wells Fargo Home Mortgage: Sarasota, Florida - November 2000 to September 2005

Position: Home Mortgage Loan consultant, and manager assistant. Responsibilities: see above.

Alahambra Apartments Leasing Office: Sarasota, Florida - October 1998 to November 2000

Position: Leasing agent, & accountant. Responsibilities included but not limited to Accounts payable and receivable, Sales, Showing property, Evictions, Supervise maintenance personnel, access and intervene in client issues. Computer programs utilized included Quickbooks, Excel, and Outlook.

EDUCATION

Kaiser College – Sarasota, Florida (1998 to 2000). Graduated April 2000

Associate Degree in Business

Real Estate LIC.- Florida

Core Training Program- Assisted Living

CERTIFICATIONS/AWARDS

Real Estate LIC.- Florida

Core Training Program- Assisted Living

Emeritus at Colonial Park- Lowest bad debt 2011

Certificate of Achievement - Completion of Leasing Seminar

Multiple “OUTSTANDING CUSTOMER SERVICE” Awards in Home Finance

Coldwell Banker Best Social event organizer – for CARES Foundation

REFERENCES

Available upon request

Contact this candidate