Customer Service Administrative Assistant
Resume:
Felecia Rochelle Durio
Houston, Texas 77032
Telephone: 281-***-****
Email: **********@*****.***
I am a dependable, professional and efficient individual with experience and knowledge in providing effec ve and comprehensive support to government and private agencies. I am able to mul -task and priori ze workloads. I have a posi ve a tude, able to adapt to change and willing to learn. I am looking to obtain employment with a company where I can u lize any knowledge and acquired skills while having an opportunity for advancement.
SKILLS
● Application programs: Microso Word, Excel, Power Point, Outlook, SAP, Chancery, SIS, and SMS
● Effec vely func on within a group environment (team player) with minimal supervision
● Effec ve communicator both orally and wri en
● Janitorial du es and sanita on control
● Companion/Caregiver
● Tax Preparer ID #
● Knowledgeable of all office equipment and machines EDUCATION
Rainbow Vocational Training Program, Houston, Texas
● TWIC Card (September,2017)
● DOT/HAZMAT Cer fica on (February, 2017)
● Apartment Maintenance Training Cer fica on (January, 2017) Lone Star College System
● Associate in Liberal Arts (In-progress)
Houston Community College, Houston, Texas
● Associate in Liberal Arts (Incomplete)
M.B. Smiley High School, Houston, Texas
● High School Diploma (May, 1990)
EXPERIENCE
Rainbow Housing Assistance Corporation (Houston, Texas) MVP (03/2017 - present)
Provide assistance to all residents, directors and resident service coordinators by performing administra ve and clerical support as needed but not limited. Synergy Home Care ( Houston, Texas )
Caregiver ( 04/2015 – present )
Provide and assist disabled and elderly clients by performing personal care and household tasks and running errands as specified and recommended by clients care plan. Vericlaim Tax Services ( Houston, Texas )
Tax Preparer/Office Assistant/Housekeeper/Nanny ( 02/2015 – present ) Performed basic clerical du es and assisted customers with comple on of their tax returns, using the required IRS databases. Assisted the family in all housekeeping needs and cared for their children while parents are away.
ABM Janitorial Services ( Houston, Texas )
Custodian ( 09/2015 – 01/2015 )
Performed janitorial du es in a healthcare facility; assisted in sanita on control and checked for safety hazards; as required and assigned. Performed limited grounds maintenance, and minor repair work as requested.
Humble Independent School District ( Humble, Texas ) Custodian ( 08/2012 - 01/2014 )
Performed custodial du es in an educa onal environment; assisted with minor repairs; sanita on control and checked for safety hazards; performed limited grounds maintenance, and minor repair work. Assisted in checking school for safety and all other requested assignments by supervisor and school principal.
Houston Independent School District ( Houston, Texas) Administrative Assistant/Clerical ( 03/2000 – 10/2010 ) Responsible for providing excellent customer service and support to administra on, parents, students and visitors. Assisted the schools magnet coordinator with recruitment, screening and tes ng of all students applying for entry into the schools educa onal program. Assisted the main office, a endance office, counselors and administrators with needed informa on for students and parents through Chancery, SIS and SMS systems. Assisted the budget coordinator with the purchase of materials through SAP; schools registrar with the release of diplomas and transcripts; assisted school administrators with discipline; and the school nurse with reports and distribu on of student daily prescrip ons as needed; assisted with the monitoring of students during passing periods, state tes ng and lunch periods. The main point of contact for rou ng and scheduling of student bus routes and maintained discipline reports and ac ons as needed.
References: Sylvia Bonds-Stewart – 713-***-****, Be y Jacobs – 713-***-****, Mary Joseph – 281-***-****, David Ozaeta - 281-***-****
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