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Customer Service Sales

Location:
Saint Paul, MN
Posted:
September 30, 2017

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Resume:

Minneapolis-St. Paul, MN

Phone: 858-***-****

651-***-****

ac2jab@r.postjobfree.com

PAUL HAMLIN

Qualifications

Multi-talented and multi-faceted professional with extensive experience in sales, retail showroom and salon Management, visual merchandising, and executive-level office operations management for both start-ups and established companies. Consistent record of leadership, sales growth, cost optimization, entrepreneurship, success in a 20+ year retail management/project management career.

Demonstrated effectiveness in communication and interpersonal skills, where cost optimization and customer service satisfaction are essential. Excel at building, restructuring, and managing organizations of diverse backgrounds, and at nurturing the people/plans to deliver innovative, cost-effective products and services, on-time and within rigid budget constraints.

Areas of Expertise

Retail Services Management

Business Development and Sales

Salon Operations Management

Project Management

Sales (showroom and in-home)

Entrepreneur – Startup Mentality

Mentoring & Team Building

Account & Vendor Management

Customer Relationship Management

Office Operations Management

Showroom Operations Management

Executive Support

Professional Background

Jan-13–present T.A.Q. Design Services San Diego, CA/St. Paul, MN

Design/Sales Independent Consultant

As founder and Principal Consultant, provide home staging services, and operate as Sales/Interiors Consultant for fine home furnishings and stonework. Services include Contract Interior Decorator services for high-end residential market: Space planning, color coordination, visual merchandising, and Project Management. High line auto and engineered stone sales.

Sep-06–Nov-12 Atlas Mechanical, Inc. San Diego, CA

Office Manager & Senior Executive Assistant

Atlas Mechanical is a worldwide contractor in the climate control industry. They pride themselves on delivering a high degree of professionalism, coupled with a positive attitude toward detail, quality, production and cost savings.

Successfully managed complete office operations, including purchasing & contract negotiations for office services, inventory management, and vendor management. Executive and Personal Assistant to the CEO.

Management and optimization of travel for CEO, Executive staff, and all Field personnel, consistently resulting in 23% cost savings.

Routinely planned and coordinated corporate events and meetings, including creative content, agendas, and logistics.

Administered 100+ mobile phone accounts, resulting is a consistent 26% across-the-board cost savings.

Effective handling of confidential information and general administrative duties.

Aug-05–Sep-06 J. C. Penney, Inc. San Jose, CA

General Manager, Salon

Managed a full-service, 25 chair, Spa and Salon, in a large retail department store setting, with a charter to turn around poor profitability. Successfully turned around two years of losses, and returned the salon full profitability. Responsibilities included:

Staff recruitment and management of 31 professional staff, and direction of salon operations

Inventories management, optimization, and purchasing

Customer service, problem resolution and administrative functions

Coordination of staff education, employee development, retail merchandising, and total customer service

Feb-02–Oct-04 Extreme of La Jolla La Jolla, CA

Salon Manager

Managed a high-end, full-service Salon. Responsibilities included day-to-day salon operations, staff schedule, inventory management, retail merchandising, and total Customer Service. Staffing was 12 professionals.

Nov-98–Jan-02 T.A.Q. Design Services Atlanta, GA

Design/Sales Independent Consultant

As founder and Principal, worked with retail clients on showroom display, providing home staging services, and operated as Sales/Interiors Consultant for fine home furnishings. Services included Contract Interior Decorator services for high-end residential market: Space planning, color coordination, home furnishings selection/Sales, visual merchandising, Project Management, and high line auto sales.

May-89–Sep-98 Imagine This! Saint Paul, MN

Showroom/Salon Manager, Home Furnishings Designer

Managed all aspects of the retail showroom and the salon. Delivering consistent year-to-year revenue growth and profitability. Responsibilities ranged from Interior Design consultation and planning for clients, to day-to-day management of both the showroom and the full-service salon.

Education

Fashion Institute of Technology New York, NY

Bachelor Degree, Visual Merchandising & Apparel Design

Volkshochschule feur Gestaltung und Mode Hamburg, Germany

Post Graduate Studies

Wirtschaftsforderungsinstitut feur Friseure Vienna, Austria

Certification, Cosmetology

California Contractors License # 968712

Professional Training

2009–2010 Project Management Certification, Boston University San Diego, CA

2010–2011 California State Contractor License, CA State License Bd. San Diego, CA

2006–2007 Microsoft Office Skills, Microsoft University Online San Diego, CA



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