Customer Service Security Officer
Resume:
Chantal Swasey
***********@*****.***
Education:
High School Diploma Stone Coast Academy
Employment Experience:
Florida Atlantic University
Communication Officer/February 2017-Present
Monitor fire alarms, intrusion alarms and panic alarm system.
Process both emergency and non emergency calls for service.
Dispatch and enter calls into computer aid dispatch.
Monitor enter and confirm information from FCIC and NCIC.
East Miami Hotel
Security Officer-Dispatcher/ April 2016-Febuary 2017
Patrol property, ensure building are properly secured.
Monitor cameras, review footage, investigate suspicious activity on property.
Manage dispatch command station, dispatch officers to various locations.
Provide excellent customer service to guests and employees.
Security Industry Specialist
Dispatcher/March 2016-Present
Dispatch officers for service calls such as vehicle accidents, disorderly conduct and suspicious activity .
Notify police and fire rescue of medical emergencies and criminal acts.
Enter officer’s patrols and pertinent information into dispatch log.
Bethune Cookman University
Public Safety Officer/April 2015- January 2016
Patrol campus, ensure buildings are secured, enforce parking regulations.
Respond to campus emergencies and routine calls for service.
Serves as a liaison between campus and off-campus emergency services.
Contribute to campus safety by providing vehicle escorts and various crime prevention
measures.
Interviews persons who are involved in or who witness incidents/crimes committed on
campus.
Writes reports and maintains appropriate documentation, conduct follow up
investigations.
Dispatch officers to calls for service.
Four Seasons Hotel
Dispatcher/ October 2014- April 2015
Monitor surveillance cameras.
Conduct designated investigations into theft or lost items, noise complaints and assaults.
Ensure all guest and resident room doors are secured; assist guest and residents with
room access.
Provide excellent customer service at all times with a positive attitude and a smile.
Create work orders in system for engineering to service resident’s homes.
Acqualina Resort
Security Dispatcher / March 2014- October 2014
Resolve guest and residents complaints, provide guest and resident satisfaction.
Ensure that after-hours access into secured resort areas are properly authorized
monitored and documented.
Handle deliveries received during non-business hours.
The James Royal Palms Hotel
Loss Prevention Officer/ March 2013 –April 2014
Monitor CCTV and control radio communication.
Patrol property interior and exterior.
Respond for alarms thru out hotel.
Provide excellent customer service.
Magic City Casino
Security Dispatcher/August 2009- March 2013
Monitor CCTV and control radio communication and high volume calls.
Resolves customer complaints by promoting conflict resolutions.
Monitor alarms and investigate them in addition handle all clerical duties.
Ensure all state regulations are met.
Monitor surveillance cameras for suspicious activity.
Investigate criminal acts on property by reviewing video and writing report.
Monitor games on casino floor assuring all acts are in accordance’s with state regulations.
American Guard Services
Security Officer/July 2008-August 2009
Monitor restricted areas.
Help guest board cruises ships safely.
Secure all restricted areas.
Screen customer’s bags.
Skills:
Microsoft Office
Excel
Word
Power Point.
Camera Operation
Proficient Dispatcher
Certifications:
AED and CPR
Public Safety Telecommunication
Emergency Management
FEMA
References:
Alba Arguello 786 -738 -4025
Yanell Youngbey 646-***-****
Omar Salazar 305-***-****
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