Project Management Manager
Resume:
Anita D. James
**/** ** ******* ******** Science Corporation (CSC)/CSRA NC Tracks
Training Content Developer/ Provider Relations Technical Trainer
Responsible for designing training materials for adult learners
Experience with Voice Over IP, Learning Management System (LMS) & Instructional Design
Develop & Create Train the Trainer Materials
Instruct Medicaid Seminars/WebEx
Train Clinical and Non-Clinical Staff on NC Tracks
Respond to provider inquiries concerning NC Tracks provider portal regarding claim denials, trainings, enrollment issues, prior approvals, eligibility, assigning user rights, & finance issues
Arrange Provider onsite visits to all provider specialties
Document all provider onsite visit into NC Tracks and PEGA system
Work PEGA Tickets in Provider Relations Workbasket and Claims Basket
Work with DMA and OMMIS to assist with providers’ issues
Meet DMA service level agreements
CSC Train the Trainer Certificate
Project Management Experience
Pharmaceutical Training
Coordinate ongoing technical support
Sound knowledge of MS SharePoint, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express, Microsoft XP, Lotus
Familiar with Applications like MS Project, Adobe Photoshop, Adobe Illustrator and MS Live Meeting
Good knowledge of operating systems: Windows 9X, Windows2000, Windows ME, Windows XP, Windows Vista, MS DOS
Sound knowledge of Remote Access Solution: VPN, ISDN dial up
09/10 to 05/13 Hewlett Enterprise Services, LLC –EDS – Provider Services
Training Content Developer/ Provider Services Technical Trainer –MMIS Remote
E-Learning experience with curriculum design, preparation, delivery, & needs assessments for training
Develop methods for evaluation of program effectiveness
Adapts, researches, & develop content & training materials
Train new employees & Support Team Members on MMIS system
Project Management & JIRA Experience
Resolve NC Medicaid DMA Escalation Issues
Facilitate Medicaid Seminars/Webinars
Pharmaceutical Training
Meet contractual obligations (call tracking & personal correspondences)
LMS & HTML experience
Use company assets appropriately & Submit expense reports weekly
Help establish guidelines standards for Change procedures
Experience with Healthcare Technologies & EMR Systems
Design and implement a mechanism for handling on-off technical issues to other technical teams for resolution
Familiar with Applications like MS Project, Adobe Photoshop, Adobe Illustrator and MS Live Meeting
04/09 to 09/10 Anderson Counseling Services, South Boston, VA. & Lynchburg, VA.
Healthcare HR & Project Manager
Project Management Experience & sound knowledge of financial planning
Implement ADP Payroll Services, ADP Time Clock, & ADP Vacation requests. Set up all deductions for insurance, child support, garnishments in ADP, & trained all employees on ADP. Type up 1099s contract employees and notarize all contracts
Instructional design, preparation, delivery & needs assessments for training, organize job fairs, conduct interviews and hire staff
Post all insurance payments, manage budgets &billing such as FAPT, Medicaid, & other health insurances weekly for In-home, Mental Health Support, & Day Treatment services.
Enter Medicaid KeyPro authorizations & handle licensure paperwork.
12/00 to Present H & R Block, Lynchburg, VA. & Raleigh, NC.
(Seasonal) Project Manager/Instructor/Tax Advisor
Project Management Experience
Marketing & Sales Experience H&R Block Products
Financial Planning and Forecasting
Recruit, hire, train new employees & managers
Conduct performance reviews, run daily AR reports
Develop and implement project schedules to meet deadlines
Prepare reports regarding status of project for upper management
H& R Block Train the Trainer Certificate
Maintain client relationships, public relations, and set budgets
Comply with taxation requirements by preparing and filing tax documents
Submit client’s taxes manually and electronically to IRS
09/12 to Present American Classic Agency, Raleigh, NC -
Licensed Health & Life Insurance Agent
Mortgage Protection, Financial Planning & Forecasting, Life Insurance, Long Term Care, Disability, 401k Rollovers, Children Policies
Education& Certifications:
2017 PMI Institute - Currently Pursuing PMP Certification
2014 Liberty University, Lynchburg, VA. MBA-Healthcare Management
2013 NC Health Insurance License
2012 NC Life Insurance License
2008 Averett University, Danville, VA.
Business Administration Degree – (Magna Cum Laude)
Anita D. James
Prospective Employer:
I am extremely eager in expanding my professional horizons by seeking new challenges. I am enclosing my resume to provide a summary of my qualifications and background for review.
I graduated with my Master’s degree in Business with a specialization in Healthcare Management from Liberty University. While employed as a technical trainer and manager I have become well versed in all aspects of healthcare and project management. I have over 15 years of healthcare experience and repeated success in developing training materials, curriculum design and directing project plans. I am accustomed to working within a pressurized environment where I meet and exceed challenging performance targets. I have established prosperous procedures in order to streamline corporate operations and enhance profit performance.
I am a motivational leader who can easily work in and navigate within an ambiguous environment. I interact well with stakeholders, focus groups, and governmental agencies. In addition, I have experience with cross-functional team building, communication, and interpersonal skills. I have been recognized for consistent success in developing systems processes. I learn quickly in order to adapt to business needs.
If you would like to contact me, please feel free to call me at 919-***-****. I look forward to hearing from you.
Sincerely,
Anita James, MBA
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