Concierge Manager of Residential Services

EXPERIENCE

LUXURY RESIDENTIAL CONCIERGE / THE STATLER HOTEL & RESIDENCES

■ Manage concierge services for 219 luxury residences, guaranteeing stellar service, and finding fast solutions for resident requests.

■ Coordinate often complex requests and build positive relationships with residents and neighboring businesses

GUEST SERVICES CONCIERGE / W DALLAS VICTORY HOTEL

■ Led the 2006 opening of W Dallas Victory Hotel by establishing the operational concierge procedures and implementing protocol in training new talent members.

■ Responsible for VIP celebrity guest suite setup and personal assistance by providing support to high-level celebrity requests with complete confidentiality. LUXURY RESIDENTIAL CONCIERGE MANAGER / CIRQUE

■ Manage concierge requests for 252 residential units by fulfilling 5-star service, resolving resident concerns and providing stellar recommendations.

■ Enhance resident experience by booking reservations, event tickets, resolving daily household domestic requests, and providing limitless concierge services.

■ Create innovative and unique experiences to build resident loyalty and stronger satisfaction feedback through personal partnerships. LUXURY RESIDENTIAL CONCIERGE / 1900 MCKINNEY

■ Managed concierge tasks for 232 residential units, guaranteeing top-notch service, resolving resident issues and providing recommendations.

■ Maintained valuable relationships with first-class vendors, ensuring residents received exclusive treatment and services.

DALLAS, TX

09/15 - 04/17

DALLAS, TX

04/17 - PRESENT

DALLAS, TX

08/08 - 09/15

DALLAS, TX

06/06 - PRESENT

SUSAN GUTIERREZ

CONCIERGE & LUXURY LIFESTYLE MANAGER

214-***-**** ■ *********@*******.***

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