BOB ZARINEBAF

**** ******** **. 847-***-**** (Mobile)

Vernon Hills, IL 60061 ac2ibh@r.postjobfree.com

SUMMARY

Network Services Manager & Established Subject Matter Expert, with 10+ years in Technology Leadership.

Highly experienced Network Services Manager with a proven track record of leading global infrastructure team to deliver end to end network services. Striving for the highest Service Levels and operational excellence, offer key mitigation skills on resolving complex technical issues with suppliers and internal operation teams. Extensive operational experience in a highly outsourced environment managing teams of on-shore/off-shore Network Engineers, project managers, and service providers. Meticulous communicator keeping leadership and stakeholders informed of business impacting issues and follow up on RCA mitigation or process improvements.

Extensive experience supporting Unified communications platform (Lync/Skype, Polycom, BlueJeans Network, Cisco VoIP UCom Mgr., PBX/Legacy Gateway, MobileIron/MDM. Working experience with Brocade Stingray, F5 Big IP, Cisco GSR 100x, Cisco ASA, Cisco Nexus 9K/7K, Cisco ACI, EMC Smarts, Jolata, AppNeta, ServiceNow integration, IPAM, and InfoBlox, DHCP, GTM. Knowledge and troubleshooting experience with routing protocols OSPF, BGP, EIGRP. Extensive working relationship with AT&T managing NetBond and MPLS services globally. Extensive operational experience deploying and supporting network services in AWS. Experience conducting performance review of direct reports and other HR communication.

PROFESSIONAL EXPERIENCE

Leading Consulting Company – Lisle, IL June 2016 – Present

Team Manager

UCS/Network Team Manager

Manage the migration of Unified communications global operations with real-time integration of voice and video across multiple platforms, MS Lync/Skype and Polycom video conferencing and Cisco VoIP & Jabber Telepresence.

Manage the complete architecture, design, and deployment of Microsoft Lync/SFB, coordinate critical situation troubleshooting.

Enforce strict implementation of Change Management requirements and adopt network SLA as the principle performance measurement of the team.

Oversee the management of MS Lync/SFB & Cisco operational project, monitoring metrics & milestone, assuring timely completion, proactively enforcing budgetary requirements, and regular reporting & communication with senior directors and business leaders.

Performance review & appraisals of regular direct report/employees, and contractors as well as proactive professional development, coaching and mentorship of staff.

McDonald’s CORP. – Home Office headquarters, Oak Brook, IL July 2014 – April 2016

Manufactures and sells automation components, equipment and systems worldwide.

Network Services Manager

Maintain department’s resource needs by selecting and hiring contractors and Full Time Employees (FTE) in coordination with Human Resources (HR) department. Engage in through hiring process with HR by creating formal job requisitions, coordinate advertisement in Internet job boards, working with external staffing agencies, conducting interviews, and recruiting best possible talent.

Foster a spirit of teamwork and unity in the department encouraging open expression of ideas, adequate communication, professionalism, and promote collaboration in carrying out the mission and goals of the department.

Managed department’s finances and maintained monthly and yearly budget planning & forecasts.

Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

Coach, mentor and proactively promote the development of employee skills, including overseeing new employee onboarding and providing career development planning and opportunities.

Provide continual employee feedback through 1-1 meeting and formal performance reviews, recognitions/ rewards, and disciplinary actions.

Managed end-to-end operation and delivery of McD MPLS network with over 150 AT&T and Level3 nodes across the globe. Mitigated Sev1 and other lower severity issues around the clock, 24/7 assuring minimal impact on business.

Managed the transition and move of major McD data centers as a part of re-outsourcing to new supplier with cost savings over 65%. Collaborated and managed the implementation of new Cisco switching fabric, new EMC Smarts and Jolata Monitoring tools. Operationalized and delivered ITIL based Change management structure & approval boards. Adopted comprehensive incident management processes based on ServiceNow.

Managed the wired and wireless network infrastructure for McD’s Home Office campus and regional offices supporting thousands of employees, contractors, and guests. High SLA metrics were strictly enforced with around the clock 24/7 monitoring and incident detection.

Managed the provisioning of Network Service Catalog deploying services for McD business units. These services typically included installation of switches, routers, ports, Wireless Access points, and VPN services arranged and coordinated with suppliers. Operational excellence was continuously enforced with supplier delivery expectations, proper change management & coordination, and continuous communication with stakeholders.

OMRON CORP. - AUTOMATION & SAFETY DIVISION, Schaumburg, IL Aug 2008 – June 2014

Manufactures and sells automation components, equipment and systems worldwide.

Network Planner/IT Manager

•Managed daily operation of NOC, helpdesk, and infrastructure support teams, proactively monitoring data center infrastructure, more effectively utilizing network management tools such as WhatsUP Gold, offering significant advantage in early detection and remediation of hardware failures or unresponsive servers.

•Oversaw numerous infrastructure projects engaging local team leaders with offshore IT resources in building and maintaining Cisco IOS configurations and Windows/Linux/Solaris Server environment.

•Experienced managing offshore resources with diverse customs, cultural backgrounds, and pervasive language barriers, across multiple time zones.

•Maintained high availability and continuous network operations’ infrastructure, enforcing strict adherence to ITIL-based change control processes, closely engaging business leaders in SLA measurement and compliance.

•Developed/maintained Operating and Capital budget plans valued at $2M, incorporating comprehensive reviews and audits, vigorous vendor contract negotiations, and continuously meeting business requirements.

•Enforced policy to maintain up to date and stable software maintenance level on all critical IT platforms with regular renewal of hardware and software support and services agreements.

•Program manager, overseeing multiple projects, managing planning and team execution, setting KPI and CSC expectations, monitoring and controlling project expenses, resource allocation and workload assignments. Set execution and delivery expectations with company business leaders.

ZINGOTEK CORPORATION (Northbrook, IL) Oct 2007 – Aug 2008

Founded Zingotek with primary mission of providing Network Systems Integration services to small to medium size businesses. Established brand, marketed, sold, and delivered first services contract to convert legacy PBX telephony system to VoIP using Cisco Unified Communication system.

IBM CORPORATION, Chicago, IL Apr 1988 – Aug 2007

Fortune 20 company providing Information technology solutions worldwide.

Multiple Roles: Senior Network Engineer…..Operations Manager (Oct 2000–Aug 2007)

Managed one of IBM’s large eCommerce data centers in Chicago encompassing 400 servers and network devices, managing 8 direct reports.

•Led, organized and participated in daily operation of IBM’s Chicago center. Supported diverse customer base, from single server to Fortune 500 companies and US Gov. agencies.

•Headed WinTel server farm projects by 1) Gathering customer user application requirements, 2) Developing Logical Design (IPs, VLANs, Monitoring, Load Balancing, Firewall security, Monitoring), 3) Physical Design (Memory, Disk Space, Power, Rack Space, wiring, Cooling), 4) Implementation, 5) Test & Quality Assurance, and 6) Production cut over.

•Introduced infrastructure configuration changes and upgrades to include Nokia IP330-650, Cisco ASA, F5 Load Balancers, CheckPoint-II Firewall software, and NetScreen/Juniper Firewalls.

•Conducted numerous capacity planning projects on large IP networks to identify traffic bottlenecks, and create remedies to increase business transaction throughput and reduce costs.

•Ran build-out of Win/Tel, Linux, Sun Solaris, and IBM AIX Server platforms (Hardware/OS Builds).

•Directed efficient and successful design and build-out of data center physical space (racking, wiring, power, cooling, and security systems); maintained high customer satisfaction.

•Organized and enabled various site audits such as SAS70, ISO9000, Federal Government security audits, inventory audits, and internal IBM audits.

EDUCATION

Bachelor of Science, Mathematics & Computer Science

University of Illinois at Chicago, Chicago, IL

AWARDS & RECOGNITION

Received 2 IBM Prestigious Awards - Excellence in Engineering

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