Lillie Belcher

Lewisville, TX *****

ac2ib2@r.postjobfree.com - 469-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Forklift Operator/Warehouse

Staffmark - XPO Logistics/Jacobson - Flower Mound, TX - 2017-06 - 2017-09

*Pick, wrap & stage orders from the pick order sheets for either TL Or LTL

*Load trucks from picked orders for the day or previous picked orders from overnight.

*Adjust pallets per customers request if not already done before shipments complete.

*Prepare CPU orders

*Load LTL trucks

*Pick LTL orders, stage & wrap in requested color w/carrier information attached/written to the pallet.

*Familiar with LTL & TL paperwork.

*Manifest TL Loads with an RF scanner gun.

RPF Lead

Staffmark - Carrollton, TX - 2016-09 - 2017-05

I am a RPF Lead for our TSA department at UPS i am also Sit down & Standup fork lift certified. My job duties consist of making sure the belt is properly ready & running, to make sure every area is set up before the shift starts, to assist in Air Cargo & make sure we are staffed properly & accordingly to the scheduled sent by UPS. I also assist the dock crew with weighing up pallets and staging them to be shipped, I load our air cargo pallets on a specific truck at the end of the night. My job duties also consist of clearing the jams on the belts, communication of the volumes & who were short of or who's missing from the floor. My job duties can consist of a semi Supervisor but mainly lead duties. Customer Service Representative

Harte Hanks/FedEx - Texarkana, TX - 2016-01 - 2016-05

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Made reasonable procedure exceptions to accommodate unusual customer requests.

• Provided accurate and appropriate information in response to customer inquiries.

• Addressed customer service inquiries in a timely and accurate fashion.

• Developed effective relationships with all call center departments through clear communication.

• Ran reports and supplied data to fulfill customer report requirements.

• Formulated and enforced Service Center policies, procedures and quality assurance measures

• Properly directed inbound calls in phone queues to improve call flow. Crew Member

Wendy's - Texarkana, AR - 2015-02 - 2016-02

• Worked as a team member performing cashier duties, product assistance and cleaning.

• Took necessary steps to meet customer needs and effectively resolve food or service issues.

• Correctly received orders, processed payments and responded appropriately to guest concerns.

• Served fresh, hot food with a smile in a timely manner.

• Prepared and served beverages such as coffee, tea and fountain drinks.

• Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.

• Frequently washed and sanitized hands, food areas and food preparation tools.

• Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

• Took initiative to find extra tasks when scheduled duties were completed. Crew Member/Assistant Manager

Burger King - Hope, AR - 2010-12 - 2011-05

• Correctly received orders, processed payments and responded appropriately to guest concerns.

• Served fresh, hot food with a smile in a timely manner.

• Resolved guest complaints promptly and professionally.

• Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.

• Carefully maintained sanitation, health and safety standards in all work areas.

• Frequently washed and sanitized hands, food areas and food preparation tools.

• Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

• Cleaned food preparation areas, cooking surfaces, and utensils. EDUCATION

Diploma in Basics

Penn Foster College - Scranton, PA

2015-09 - 2016-02

CERTIFICATIONS/LICENSES

Forklift Certified

2017-09 - 2018-09

Sit Down

Stand Up

ADDITIONAL INFORMATION

SKILLS

Ability to lift 50+ lbs

Professional & Friendly

Careful and Active Listener

Multi-Tasking

Microsoft Word

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