Alex Sillerud

612-***-**** • ac2g8d@r.postjobfree.com • 645 W Orange Ave St Paul MN 55117

Experienced Analyst with extensive knowledge in technical industries, gathering system requirements and providing feasibility testing. Accustomed to working with engineers, designing and providing technical solutions, and managing projects including implementation and keeping clients up to date.

Proficiencies: LEAN Software development, Agile Software Development, Microsoft Office Applications (Excel, Word, PowerPoint, Outlook, Access), Adobe Creative Suite, Platypus Billing Software, Windows OS, Mac OS, Tableau, JIRA, Confluence, VMware

Certifications: VMware Sales Professional Certification, Comptia A+ Certification, UW Madison School of Business Transition to Manager Boot Camp, UW Madison School of Business Emotional Intelligence in the Work Place

Awards: Participated in Boy Scouts of America for 14 years and received the highest rank of Eagle Scout

Supervisor/Business Analyst Sept 2015 - May 2017

Great Lakes Higher Education Corporation, Eagan MN

Used JIRA and Confluence to mentor Senior and Junior Business Analysts by creating tickets and assigning analysts to accounts that required research or adjustments.

Monitored requests and work orders in JIRA to ensure the completion and closure of tickets, as well as retention of knowledge by Business Analysts.

Coordinated on boarding of new hires including the setup of work space, creation of user ID, allocation of phone number and assignment to specified teams.

Led a team of 19 Call Center Agents in day to day tasks, coaching them on appropriate work behavior and company expectations, providing training and support, and assisting with customer requests.

As a Federal Servicer, administered and enforced the federal regulations, guarantor requirements, and private rules regarding due diligence requirements related to federal and private student loans.

Documented all system actions to accounts, and investigated issues for internal and external contacts.

Promoted to Supervisor/Business Analyst after seven months of employment.

Senior Business Analyst Sept 2010 - Aug 2014

ipHouse, Minneapolis MN

Oversaw the engineering department with design, development, and installation of infrastructure for vSphere storage cluster during transition from VMware vSphere 4.1 to vSphere 5.1.

Managed virtual Ubuntu and Windows servers on six physical machine cluster, actively migrating virtual machines from one physical host to another using Vmotion, and adjusting system resources on the fly to stay familiar with physical architecture and VMware functionality.

Operated as the sole Business Analyst translating technical and non-technical information between the engineering department and external contacts, relaying information to each in an understandable method and format.

Gathered and prioritized requirements for new business and existing customers by drafting project plans including objectives, timeline, deliverables, and quality standards.

Collaborated closely with engineering to design and implement physical and virtual environments to best serve infrastructure needs. Also communicated with customers during implementation to ensure the level of service was providing the environment they needed and expected.

Designed notifications system to alert the Sales department when customers reached resource thresholds and to proactively contact the customer to prevent outages.

Provided tours and answered questions about the operation of the data center to best service the customers’ needs.

Greenhouse Aide March 2015 - Sept 2015 Bachman's, Minneapolis MN

Stocked plants and gardening supplies, and assisted customers with gardening and botanical questions.

Project Manager May 2007 - May 2010

Robert S Belzer Consulting, St Paul MN

Interviewed clients to gather requirements and functionality of applications.

Guided engineers in the creation of custom built inventory management, POS, and work order generation applications.

Installed physical hardware to host applications, and provided training on its use, ensuring it met client expectations.

Bachelor of Arts in Communication Studies 2009

University of Minnesota, Twin Cities

Completed Coursework for Bachelor of Science, Business Marketing Studies

University of Minnesota, Twin Cities

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