James Moradian

*** ********** **** * *********, CT. 06111 u 860-***-**** u ac2fpw@r.postjobfree.com

Profile

A results driven, proactive desktop support technician with 20+ years of demonstrated technical, superior customer service and teambuilding skills. Experienced working in high volume/production environments resolving technical related problems in a timely and professional manner.

Technical Skills Summary

Desktop Support - Level 1& 2

Virtual Desktop Support

Network Support - TCP/IP

Active Directory

Windows XP, 7 & 10

Microsoft Office Suites

Web Applications

Imaging

Dell, HP, IBM/Lenovo PCs/Laptops/Tablets

VPN

Cisco Linksys router support

Printer Problem Resolution

Employment History

Hartford HealthCare, Newington, CT (APEX Staffing)

EPIC GO-LIVE Support Technician, June 2016 - September 2016, February 2017 - March 2017

Supported EPIC GO-LIVE project by imaging Lenovo PCs for entire Hartford HealthCare facilities.

Konica-Minolta, Windsor, CT (KForce Technology Staffing)

QA Assistant, April 2016 - May 2016

Filled SAP sales orders of Dispatcher Phoenix software for MFP's (multifunctional printers).

Created software licensing and certificates for Konica-Minolta vendors nationwide.

Gems Sensors, Plainville, CT (Randstad Technology Staffing)

Desktop Support Technician, June 2015 - December 2015

Technical on-site/remote support for 500+ office personnel via Footprints ticket queue, i.e., fixed hardware and software issues.

Acuative Corporation, Middletown, CT (Aetna Data Center - Full time employment)

Remote Network Support, February 2012 - May 2015

Technical support for Aetna remote Work At Home employees via phone and email.

Setup and shipped pre-configured Linksys routers for use as wired or wireless connection to VPN.

Aetna, Hartford, CT (ISA Staffing)

Desktop Support, November 2010 - February 2012

On-site and remote support for 1000+office personnel troubleshooting hardware and software issues.

Level 1 phone support using knowledge base to research and resolve customers PC issues.

Hospital of Central Connecticut, New Britain, CT (NESCO Staffing)

Computer Deployment Technician, July 2010 - August 2010

Supported hospital personnel with technical support while performing refreshes and ghosting Windows XP images on 250+ PCs.

Area Cooperative Educational Services North Haven, CT (Edge Technology)

Desktop Support Technician May 2010 - June 2010

Led contract project to reimage Dell/HP laptops with Windows 7 for staff and students in various locations.

Bristol Myers Squibb, Wallingford, CT (In Source Staffing)

Computer Deployment Technician May 2009 - July 2009

Led contract project to install memory upgrades on 125 IBM Laptops and refreshes on 200+ PC's.

Project to reimage Windows XP images on PC's and installed user applications for 1500+ customers.

James Moradian

Employment History

United Health Group, Hartford, CT (TEK Systems Staffing)

Quality Tester - Software Coordinator, May 2006 - February 2009

Provided customer support for quality assurance testers nationwide at United Health Group.

Maintained application defect log in Quality Center for tracking purposes to reduce performance issues on a variety of business applications, i.e., Adobe Acrobat, web based applications.

Process Improvement - Project Management - Documentation

Created documentation and procedures for technical services teams.

Identified, recommended and implemented solutions for PC\laptop upgrades.

ESPN, Bristol, CT (TEK System Staffing)

Computer Deployment Technician, August 2005 - December 2005

Implemented PC rollout to replace Neoware devices with new HP PCs throughout ESPN campus.

Used Altiris to Ghost Windows XP image on HP DC7100 PC's, and tested to ensure optimal performance.

Help Desk Technical Support Analyst

Provided 100% phone support for 4000+ home and field office clients dealing with password resets in Active Directory, Outlook, Citrix sessions and VPN/AT&T issues. Used Remedy to log calls and update ticket information, handling 80+ calls per day.

The Hartford Insurance Group, Hartford, CT (UBICS Tech Staffing)

Help Desk Support Analyst, May 2005 - July 2005

Newington High School, Newington, CT

Para Professional - Desktop Support, August 2004 - January 2005

The Hartford Insurance Group, Hartford, CT (KForce Technology Staffing)

Client Services - Desktop Support Analyst, November 2002 - August 2004

United Health Group, Hartford, CT (full time employment)

Senior Desktop Support Analyst, March 1998 - November 2001

Professional Experience

Network Support

Provided Cisco Linksys router support for Aetna work at home employees nationwide.

Troubleshoot VPN wired and wireless WPA\WEP issues.

Knowledgeable of TCP/IP, DHCP, DNS networking concepts.

Set up pre-configured Linksys routers and shipped via UPS to remote work at home employees.

Monitored queue, e-mail and responded to tickets on Aetna's Single Point of Contact System.

Maintained excellent relationships with Aetna work at home clients resolving equipment problems.

Desktop Support

Identified and performed critical diagnostic and troubleshooting of hardware and software issues.

Supported mobile devices including Blackberry's and Verizon phones.

Phone support to remote users on VPN and other software related issues.

Implemented PC rollouts to replace older PC\laptops with newer models.

Remedy to log service calls and update ticket information.

Exceeded desktop support service levels and received service compliments from users.

Maintained inventory and documented equipment failure.

Education

Connecticut Computer Service - Plantsville, CT - 2010 Network + course

Computer Processing Institute - East Hartford, CT - Diploma - Electronics - Computer Technology

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