SUMIT PRADHAN B.S MAKTHA, BEGUMPET

HYDERABAD-****16

CONTACT NO- 970*******

EMAIL@ ac2fnq@r.postjobfree.com

PASSPORT NO- J 6811306

Aims to scale heights in Restaurant Operations/ Customer Relationship Management with an organization of repute in Hospitality Sector

Professional Summary

Offering around 7 years of qualitative experience in Operations encompassing, Customer Relationship & Food & Beverage Services in the hospitality industry.

Currently associated as F&B Manager with SM Group, Hyderabad.

Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees.

Experienced in planning, supervising and managing the entire operations including, procurement and smooth functioning of all departments of F & B..

Proven ability in servicing guests, both in-person and by telephone, in the hospitality industry.

Exposure in maintaining housekeeping standards, planning and organizational skills, communication skills, including good listening skills.

Professional Experience

Majorda Beach Resort (Goa) star Industrial training

Royal orchid (Mussorrie) star F&B Steward

The Grand Bhagwati (Surat) star Tr. Captain

Mainland china (Bangalore) F&B Executive

Ohris Groups of hotels (Tansen) Asst. Manager

Ohris Groups of hotels (1857) Restaurant Manager

Fly high(club Hyderabad) Operation head (RGM)

W3(world we wish) F&B Manager

SM Group(Desi klub, Quattro & Spice klub) F&B Manager

Academic Credentials

High school and intermediate passed from I.C.S.E Board. (West Bengal)

Done 3yrs B.sc Degree course from the Institute of Buisness and Hotel Management, (Dehradun)

From Punjab Technical University (P.T.U).

Key Deliverables:

Restaurant Operations

Generating revenue by selling quality services; supervision

Handling restaurant and Bar operations as a captain.

Supervising the staff to give WOW factor to the guest.

Overseeing quality control and supervising the operations of units assigned.

Conducting daily briefing and motivation of staff to create WOW among all guests.

Ensuring staff high standards of personal presentation & grooming, as per (S.O.P)

Executing liaison with Housekeeping and other related departments on daily operation.

Area of Expertise/Accomplishments:

Efficiently worked as the Team Leader of Butler’s team responsible for personalized service.

Increasing sales and customer service level.

Negotiating the best deal with suppliers for the item like food and wine.

Effective planning, time management, staff management and Contemporary dinning.

Client / Guest Servicing

Ensuring a smooth implementation of the Guest Recognition Program to maximize guest satisfaction.

Maintaining of records (Breakage report, guest preference, guest complaints, Database, Events reports, Stock register, guest telle calling

Establishing a rapport with guests maintaining good customer relationship.

Handling guest enquiries in a courteous and efficient manner.

Checking the work of household staff and dealing with complaints from guests.

Anticipating guest dissatisfaction & taking appropriate action to avoid guests’ complaints. .

As a Captain in Fine Dining Restaurants Supervising Following Operations

Ensuring the restaurant set up to be done on time

Checking on quality of crockery and cutlery used in the operations.

Having a liaison with engineering and housekeeping departments for the maintenance and cleaning works.

Maintaining the guest history register and responsible for making calls on their birthdays and anniversaries.

Having regular meeting with the managers discussing on day to day, month to date and year to date sales.

Ensuring smooth operations in the restaurant

Monitoring on quality of service provided by the associates to guests.

Building a team work among the associates and maintaining the theme of the restaurant.

Maintaining Hospitality calls, guest feedback & assisting guests with any questions, directions to the property, etc. to ensure proper service.

Review the customer satisfaction index with other managers

Personal Dossier

Date of Birth: 13/07/1990

Linguistic Abilities: English, Hindi and Nepali

(SUMIT PRADHAN)

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