Shannon M. Sharp

***** ******* *****, **********, **. 40272 502-***-**** ac2fhn@r.postjobfree.com

Desired Position: Human Resources, Training & Development, Conflict Resolution, Instructional Technology, Employee Relations, etc.

I have enclosed a copy of my resume for your review. I desire to give not only my employment and educational background, but also a personal touch to my resume that is very pertinent to my interest in not only this position, but your company.

I am a graduate of the University of Louisville with a Bachelor’s degree in Organizational Leadership and Learning. The degree focused heavily in the areas of Human Resources, Training and Development, Conflict Resolution, Project Management, Needs Assessment, Employee Relations and Instructional technology, to name a few.

I returned to college after several years and I have the maturity and drive to succeed in the field related to my degree. I am looking to begin with a company that I can stay with indefinitely. I am eager to learn everything that I can and advance with your company wherever possible.

As you will find in my resume, I have past employment experience that relates to my degree, but I am also willing and excited to learn everything I can about the position and use that knowledge to further my career and ultimately benefit the company. I have enough humility to understand that I need to work for my place within an organization, but also the confidence to know that I can advance quickly.

I am proud of my accomplishments related to my degree and past employment. I am proud to have achieved a GPA of 4.0 during my entire college career.

I am a people person with a positive attitude and I know that I would be a great fit for this position as well as your company. I am organized, detail oriented, computer literate, analytical, thorough, and have the initiative to succeed. Although I worked in leadership positions, I began my adult college career with trepidation, but I completed my degree as a leader. I am ready to utilize my knowledge, skills, and abilities to grow as an individual, but also in my position with your company.

I would like the opportunity to meet with you personally where we may further discuss your requirements for this position and my qualifications. It appears from your advertisement, that our needs may be a very close match. Please feel free to call at your earliest convenience to schedule a time when we may meet and review how we may mutually benefit each other. Thank you for taking the time to review my resume, and I look forward to meeting you personally.

Sincerely,

Shannon Sharp

Shannon M. Sharp

10700 DeShane Place Louisville, Ky. 40272 502-***-**** ac2fhn@r.postjobfree.com

Career & Degree Focus: Human Resources, Organizational Leadership, Conflict Resolution, Training and Development, Project Management, Instructional Technology, Needs Assessment, Employee Relations

Objective

I am a driven and enthusiastic college graduate with employment experience in Office Management, Customer Service, and training, to name a few. I seek to apply those skills and gain extensive knowledge in the areas of human resources, conflict management, training and development, and employee relations with your company.

Education

BACHELOR OF SCIENCE 2015 UNIVERSITY OF LOUISVILLE (GPA 4.0)

Organizational Leadership & Learning

ASSOCIATES 2013 JEFFERSON COMMUNITY AND TECHNICAL COLLEGE (GPA 4.0)

General Education Requirements

Achievements/Awards

University of Louisville Dean’s List

Jefferson Community & Technical College Dean’s List

National Honor Society

Kentucky Property & Casualty Insurance License

Military Affiliations

United States Army Reserves (1994-2002) Honorable Discharge

Personnel Administration Specialist (75 Bravo)

- Prepares reports on strength levels and status of personnel.

-Evaluates personnel qualifications for special assignment. Prepares and processes requests for transfer or reassignment. Processes centralized and decentralized promotions and reduction actions. Processes classification/reclassification actions.

-Prepares orders and request for orders. Prepares and maintains officer and enlisted personnel records. Prepares and reviews personnel casualty documents. Monitors suspense actions. Initiates, monitors, processes personnel evaluations. Transfers records. Processes personnel for separation and retirement. Processes and executes Personnel Service Center SIDPERS level procedures and actions. Processes applications for OCS, warrant officer flight training, or other training. Processes recommendations for awards and decorations.

-Processes bars to reenlistment, suspension of favorable personnel actions. Initiates action for pass ports and visas. Processes requests and prepares identification tags and cards. Monitors appointment of line of duty, survivor assistance, and summary court officers. Processes line of duty investigations.

-Prepares letters of sympathy to next of kin. Types correspondence and forms in draft and final copy. Posts changes to Army regulations and other publications. Prepares and maintains functional files per MARKS.

-Provides support to the staff of the personnel department by ensuring the department accomplishes assigned responsibilities on a daily basis.

-This can include coordinating events, arranging meetings and travel plans, creating presentations, preparing reports, answering departmental phones and taking messages for other department staff when they are unavailable.

Work Experience

OFFICE MANAGER I BEETEM CONCRETE COMPANY I 2015-CURRENT

-Operate office machines, such as photocopiers and scanners, voice mail systems, and personal computers.

-Answer telephones, direct calls, and take messages.

-Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

-Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

-Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

-Maintain records of employee hours, vacation, and sick time

TRAINING SPECIALIST, MERCHANDISER, FLOATER AMERICAN GREETINGS I 2013-2017

-Assess training needs through interviews with employees and consultation with managers, instructors, or customer representatives.

-Design, plan, organize, or direct orientation and training for employees or customers.

-Present information using a variety of instructional techniques or formats, such as role-playing, simulations, team exercises, group discussions, etc.

-Plan commercial displays to entice and appeal to customers.

-Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.

-Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.

-Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.

-Consult with store managers, buyers, and sales associates, to determine appropriate placement of displays or products.

INSTRUCTIONAL ASSISTANT, ASSISTANT LIBRARIAN, K-PREP COACH JEFFERSON COUNTY PUBLIC SCHOOLS 2004-2012

-Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.

-Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.

-Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.

-Enforce administration policies and rules governing students.

-Discuss assigned duties with classroom teachers to coordinate instructional efforts.

-In attendance for staff meetings and meet with principal for performance reviews

-Instruct patrons on how to use reference sources, card catalogs, and automated information systems.

-Open and close library during specified hours and secure library equipment, such as computers and audio-visual (AV) equipment.

-Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.

-Answer routine inquiries and refer patrons in need of professional assistance to librarians.

-Maintain records of items received, stored, issued, and returned and file catalog cards according to system used.

INSURANCE AGENT & OFFICE MANAGER I DIRECT GENERAL INSURANCE AGENCY I 1999-2004

-Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance, or specialized policies, such as marine, farm/crop, and medical malpractice.

-Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.

-Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.

-Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

-Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.

-Complete all aspects of running an office smoothly and efficiently

-Hired and Trained customer service reps

KNOWLEDGE, SKILLS & ABILITIES

**Management, Leadership, Strong Communication Skills, Training, Administrative**

-Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

-Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

-Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

-Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Training and development, Instructional Technology

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