Commercial Metals Company, Irving, TX

Global IT Operations

Sr. Process Engineer

May 2014 to Present

Led team (onshore/offshore) responsible for global enterprise application performance management (HPE BSM/APM) and performance engineering (HPE Performance Center) for Fortune 500 company (SaaS/cloud/legacy applications). Developed, authored and implemented the Performance Engineering charter, guidelines, standards and operational processes. Chaired APM monitoring governance board to prioritize ongoing monitoring activities and resources. Facilitated APM-ITSM Onboarding meetings to co-ordinate APM lifecycle management activities with Helpdesk, network, server, application teams and stakeholders. Led performance test projects (Oracle, SAP/HANA/BPC, SuccessFactors, Cherwell, DataZen, CMC.com, myCMC, eCommerce) from conception to deployment to application monitoring. Worked with relevant teams, stakeholders and partners to gather requirements and performance criteria used to correctly model, execute and maintain test scenarios which represented the expected usage of the solution. Led performance optimization efforts of production and performance test issues including triage, diagnosis and root cause analysis and communicated findings to relevant teams, stakeholders, leadership, and partners. Used predictive analytics to troubleshoot application performance issues. Implemented continuous performance testing in support of Agile methodologies. Led support contract negotiations which resulted in three-year cost savings of $102K. Mentored team to develop them professionally as performance and application performance monitoring engineers and provided guidance in areas of performance lifecycle, best practices, software engineering principles, script creation, troubleshooting, process automation and leveraging tool capabilities.

Matrix Resources, Dallas, TX

Principal Consultant

January 2013 to January 2014

ADT Security Services, Quality Assurance

Architect / Performance Test Manager

Led team of performance test specialists responsible for performance, capacity, and regression testing a multi-tier financial application (Citrix XenApp, MasterMind Business, WebSphere, AIX, Oracle) designed to create a unified billing and monitoring platform with common processes, enhanced customer experience and reduced technology complexity. Validated system and interfaces (MQ Broker, SOAP, Telemar, Service Provider, AIX, Oracle, Citrix) using ALM/Performance Center (Citrix/RDP/Database/Web Services/HTTP protocols) along with Oracle Real Application Test (RAT) to generate appropriate data and load models in physical and virtualized environments. Validated the Web site and web services interfaces (Web Services/HTTP protocol, Performance Center, JMeter, SoapUI, JMS). Administered the Performance Test tools. Managed a team of performance engineers in a regionally distributed setting including resource allocation, task assignments, time management, level of effort estimation, scheduling and project actuals vs. forecasts. Ensured technical and functional objectives were met and drove continuous improvement within team and among groups. Designed, developed, and implemented policies, procedures, processes, strategy for the performance test department. Developed a performance test framework to standardize the test development efforts. Maintained centralized point of communication (SharePoint) for project deliverables, test metrics, and documentation for project stakeholders and groups/teams.

GoTechNow, LLC, Dallas, TX

Sr. Consultant

October 2012 to December 2012

TopGolf, Quality Assurance

Architect

Performed as lead consultant/architect in creating the charter for the Business Analysis (BA) and Quality Assurance (QA) departments of a retail organization using a LAMP-based Point of Sale (POS) (Linux, Apache, MySQL, PHP, Chrome, node.js, jQuery, cakePHP, SVN, xUnit, RFID, SaaS) and sports entertainment system. Developed the policies, procedures, processes, test strategies, service level agreements and tool selections (HP QC/ALM, ALI, BPT, QTP, Blueprint). Created test plans. Mentored department personnel on BA/QA best practices.

Genilogix, LLC, Dallas, TX

Professional Services Organization / Application Performance

Principal Consultant / Architect

October 2011 to September 2012

Performed as lead consultant/ architect for multiple organizations on various performance test, test automation and Application Lifecycle Management (ALM) engagements. Advised clients on test process improvements. Designed, developed, executed and documented performance testing (LR, Sitescope) for enterprise-level PeopleSoft 8.8 – 9.1 upgrade and managed test communications between the client and the cross-functional team. Modeled functional/non-functional requirements, designed and documented performance test processes, defined performance test success criteria and managed performance test efforts for a travel industry next generation call-center central reservation system. Performed upgrade to testing infrastructure (QC 9.0-QC/ALM 11.0, QTP 9.5-QTP 11.0, VMWare) and trained/mentored QA resources on tools and capabilities (including HP Sprinter). Developed processes, architected test automation framework (QC/ALM, QTP, SaaS) to increase test quality and validate deliverables from outsource partners on branded ecommerce travel industry website (Web, iPhone, iPad, Android). Analyzed production infrastructure and branded website (Foglight, Sitescope) and provided performance tuning recommendations to client upper management (VP – CIO). Designed and developed performance test plans/processes and implemented/executed customized performance tests for enterprise-level applications SQL Server 2005/2008 conversion and data center move at a major healthcare/hospice care firm. Mentored/trained local resources in performance test processes and performance test best practices. Developed VuGen script to support real-time monitoring (BSM) monitoring of Ariba reporting and mentored offshore resources on performance test practices and scripting for major petrochemical industry client. Developed VuGen scripts to support SAP performance test efforts for a major life sciences/pharmaceutical lab supplies company. Developed materials for use in training external clients on Performance Test processes (Performance Test Plan, VuGen scripting, etc.). Created training materials to support performance test practice resources staff development on LR/PC 11.5. Executed performance tests for national retailer’s eCommerce site (Java, WebSphere, DB2, SaaS).

RCG Global Services, Dallas, TX

Sr. Consultant

December 2010 to September 2011

Lexis-Nexis, Insurity, Quality Engineering

Performance Test Manager

Functioned as Performance Test Manager in a cross-functional virtual development environment through all phases of the Application Lifecycle Management (ALM) process on a web/eCommerce insurance platform (.net, SOA, SaaS) for major insurance carriers. Principal lead for the development of the Performance Engineering Service and Architect of Performance Engineering Charter, process documents and service procedures. Managed and coordinated performance test activities and resourcing between onshore/offshore resources for multiple projects. Provided performance consultation for projects with respect to Service Level Agreement (SLA) metric thresholds and advised various groups on performance aspects of applications. Utilized performance test results to drive application process improvements and redesign. Administered the service performance test laboratory (LR, QTP, QC, SiteScope, TFS, Visual Studio). Developed and maintained the service SharePoint site and wiki.

Tradestation Technologies, Inc., Richardson, Texas

QA/Performance Team Lead

May 2009 to October 2010

Functioned as Quality Assurance Team Lead in a cross-functional distributed Agile/SCRUM development environment through all phases of the Application Lifecycle Management (ALM) process on a high throughput, low-latency service-side electronic trading platform for high-frequency and algorithmic traders (EasyLanguage) and brokerage back-end processes. Architected and built enterprise performance test infrastructure and lab (LoadRunner, SiteScope, Diagnostics). Functioned as site administrator for test management tools (QC, QTP, HP ALM) and collection administrator for back office team (TFS-Team Foundation Server). Developed and maintained process to synchronize Agile development and QA tools (ALM Synchronizer, QC, TFS, Rally, Talend). Supported collaboration between development and QA as site administrator of the departmental Wiki (MediaWiki). Developed framework to test automated scripts in virtual environments (QTP, Selenium, Watir, Watin, Ruby, NUnit, Virtual PC, Hyper-V, GIT, FITNesse, TDD). Validated performance of mobile and web trading platform (Java, Ajax, MVC) and back-office functions (.NET, C#, C++, Silverlight, MVC, SQL Server, ASP.NET). Created and maintained scripts and processes which validated regulatory capacity and performance test requirements. Mentored team members on QA tool capabilities through presentations, wiki articles, and email tool tips.

Yoh IT, Inc., Richardson, Texas

Sr. Consultant

March 2008 to April 2009

Nokia Inc., Business Infrastructure, Engineering Applications, Application Development and Maintenance, Quality Assurance and Test - Americas (03/2008 – 05/2009)

Performance Test Engineer / Automation Test Engineer / QA Engineer

Functioned as Performance and Automation Test Lead of the Quality Assurance service for the Americas region through all phases of the Software Development Life Cycle (SDLC). Interacted with upper management with respect to coordinating performance test efforts within global initiatives (SAP, Siebel, Web, mobile Web). Worked with various groups acting as subject matter expert (SME) on performance test (Performance Center, LR, SiteScope, QA-Load) and functional test (QC/BPT, QTP, Selenium, Ruby) activities. Mentored team members on use of HP/Mercury tools to support Agile/SCRUM. Architected, implemented, managed and maintained the performance and automation test center for the Americas region. Configured, administered, and troubleshot software test environments for individual projects (Remedy). Executed functional, stress, performance, protocol, network, intrusion detection (Nokia, Checkpoint) and load testing based on analysis and understanding of the requirements, nonfunctional specifications, deployment environment, and the needs of end-users. Performed constraint, bottleneck, and transaction response time analysis and made recommendations for performance improvements after data analysis. Produced metrics and summary reports for project management, QA Management and external parties related to projects. Acted as an advisor and mentor other team members in all aspects of the automation and functional test tools, languages, and processes. Created automated test cases from manual test cases (QTP, QC/BPT). Organized and led automated unit and functional regression test projects. Worked with internal and external project resources to detect constraints and benchmark initial implementation of intelligent search engine (Inquira, Windows 2003, Tomcat, Oracle) for use by Nokia call centers worldwide (http://knowledge.nokia.com). Benchmarked a re-engineered CRM system (Siebel, Oracle, WebLogic) and provided constraint analysis (http://www.nokiaforbusiness.com). Verified Data Warehouse application (HP-UX cluster, Oracle, SAP) supporting master parts list after hardware upgrade. Validated performance for client and server-facing interfaces for Point and Find 3G wireless application (http://pointandfind.nokia.com) (LAMP, Linux, Apache, MySQL, PHP), Executed performance tests on various parts of OVI mobile device application store.

Comsys, Addison, Texas

Sr. Consultant

April 2007 – February 2008

Intervoice/Brite, Research & Development (04/2007 – 02/2008)

Quality Assurance Engineer

Functioned as Test Lead for integration, system and acceptance testing of High-Availability redesign (cluster and disaster recovery enabled) of VOIP-based unified messaging system for O2 Telecom (RedHat, SendMail, Oracle, Sybase, F5, Cisco, EMC). Developed and maintained test suite for testing efforts (Confluence). Installed, configured and maintained physical and virtual (VMware) test environments (Media Servers, Media Gateway servers, App servers, Lookup servers, Subscriber database servers, Control Center servers, Notification servers, Email Store servers, LDAP servers, Oracle, Sybase, SNMP, etc.). Tested Unified Messaging, Multimedia Message Service, and Voice Mail call-flow through telephone user interface and web user interface for Media Exchange based on VOIP. Performed functional testing of the Control Center server though web user interface such as configuring and provisioning monitored client servers, setting up subscriber accounts, creating greeting messages and personal nametags, security, alarms, etc. Analyzed and troubleshot VOIP calls (Wireshark). Worked with system administrators to develop standard Linux (RedHat Enterprise 4.0) install scripts (HTTP kickstart method). Entered, tracked and maintained defects for project (JIRA, Subversion). Maintained Project wiki (Confluence) to document and preserve knowledge gained during project. Mentored rest of team on testing methodologies for project.

Yoh IT, Inc., Richardson, Texas

Sr. Consultant

February 2005 to March 2007

Nokia Inc., Business Infrastructure, Engineering Applications, Application Development and Maintenance, Quality Assurance and Test - Americas (02/2005 – 03/2007)

Performance Test Engineer / Automation Test Engineer / QA Engineer

Functioned as Performance and Automation Test Lead of the Quality Assurance service for the Americas region through all phases of the Software Development Life Cycle (SDLC). Interacted with upper management with respect to coordinating performance test efforts within global initiatives (SAP, Siebel, Web, mobile Web). Worked with various groups acting as subject matter expert (SME) on performance test (Performance Center, Loadrunner, SiteScope, QA-Load), functional test (QC/BPT, QTP), and application performance monitoring (BAC) activities. Architected, implemented, managed and maintained the performance and automation test center for the Americas region. Configured, administered, and troubleshot software test environments for individual projects (Remedy). Executed functional, stress, performance, protocol, network, intrusion detection (Nokia, Checkpoint) and load testing based on analysis and understanding of the requirements, nonfunctional specifications, deployment environment, and the needs of end-users. Performed constraint, bottleneck, and transaction response time analysis and made recommendations for performance improvements after data analysis. Produced metrics and summary reports for project management, QA Management and external parties related to projects. Tested enterprise-level, high-transaction, data warehouse and web-based applications. Projects ranged in size up to 10,000 Virtual Users and 3,000+ tps. Acted as an advisor and mentor other team members in all aspects of the automation and functional test tools, languages, and processes. Assisted management in hiring decisions of automation test resources. Created automated test cases from manual test cases (QTP, QC/BPT). Organized and led automated unit and functional regression test projects. Worked with global management on developing standardized processes, procedures and methodologies for functional test integration into existing test processes. Provided management and leadership to QA test teams (multi-site, on-shore/off-shore) up to 40+ team members, including coordinating testing activities and workloads, developing, implementing, and maintaining test plans, test scripts, and test methodologies, defining test strategy, managing defects, generating reports, communicating issues, documenting test results, and updating test plans and scripts based on additional test scenarios identified during various testing phases. Automated regression test scripts and executed performance tests on Nokia Flexible Order Management system (Unix, WebLogic, Oracle) to validate performance metrics. Worked with internal and external project resources to detect constraints and benchmark initial implementation of knowledge-based search engine (Inquira, Windows 2003, WebLogic, Oracle) for use by internal and external customers (http://support.nokia.com). Benchmarked a re-engineered CRM system (Siebel, Oracle, WebLogic) and provided constraint analysis (http://www.nokiaforbusiness.com). Managed QA test team (Quality Center, Business Process Test, LR, QA-Load) which validated the initial deployment of the Nokia For Business mobile website (http://nokiaforbusiness.mobi). Verified performance metrics (LR, SiteScope, Wireless protocol) for internal and external customers with respect to the Nokia Browsing Gateway (F5, GSM, BigIP, WAP, RADIUS) and MMSC 3G wireless messaging platforms (MMS, WAP).

Matrix Resources, Inc., Dallas, Texas

Sr. Consultant

September 2004 to January 2005

BLOCKBUSTER Entertainment Group, Global POS (09/2004 – 01/2005)

Sr. Programmer/Developer

Functioned as a Programmer of a software engineering team that designed, implemented and tested an enterprise retail Point-of-Sale (POS) software system deployed globally (VMS, C++, Fortran, DCL, VSAT). Developed and implemented messaging interface (C++, Fortran, Oracle) for POS to support E-commerce online reservations to distribution system based on local stores, RPA (Reverse Phone Append) customer lookup and address validation based on phone number, and customer affinity and rewards program lookup. Designed and implemented back office manual auto charge subsystem for POS subscription services (FORTRAN, DCL, VeriFone). Created design documentation to support each project. Assisted with requirements definition of Global POS reengineering efforts from VMS-based (C++, FORTRAN, DCL) to Linux-based POS system (C++, Java, MySQL, Perl) on Alpha and Itanium environments.

Technisource, Dallas, Texas

Consultant

May 2004 to August 2004

CitiFinancial Mortgage, Real Estate Lending Business Solutions (05/2004 – 08/2004)

Quality Assurance

Administered 36 projects with approximately 3,300 users (onshore/offshore) as enterprise Test Director Administrator (Test Director, Winrunner, Loadrunner, QTP). Performed general administration on various projects (importing requirement and test scripts, creating new fields, adding/modifying users, etc.) Created, maintained and modified projects as needed. Customized project workflow (Test Director OTA, Visual Basic, C#). Functioned as Team lead on Test Director 7.2 to 8.0 upgrade. Created and maintained process and use documentation (Word, PowerPoint, ClearCase). Developed, and reported to management, usage and performance metrics (SQL Server, Excel, ClearCase). Trained new users on Test Director concepts. Executed performance and load tests (Loadrunner) on LendingTree.com interface and reported results to management.

Comsys, Addison, Texas

Consultant

September 2002 to March 2004

Kodak, Health Imaging Division (09/2002 – 03/2004)

Quality Assurance

Member of a software engineering team that used the Rational Unified Process (RUP, UML) and Total Quality Management (TQM) processes to design, implement, and test non-invasive diagnostic products (Class II medical devices) (C++, MS SQL Server, COM) in a client-server environment (Windows 2000/NT/ME/98). These products included the Kodak Digital Image Processing software, the PACS Link DICOM Modality and Print Servers, secure communication interfaces, remote monitoring and interfaces to various HIS/RIS systems. Executed Software Quality Assurance (SQA) design verification, system integration (DVT/SIT), unit and regression testing on products. Audited test suite documentation, test plans and use cases against Product Requirement Specification (PRS) and test strategies. Updated test plans as necessary. Designed, documented and implemented test plans. Assisted with implementing improvements to process standards. Participated in CMM Level 2/3 site implementation and certification process. Performed testing (DVT/SIT/Regression/Unit/User Acceptance) and participated in full Software Development Life Cycle (SDLC) for several releases of PACS Link MIM (Medical Information Manager) (Modality and Print Servers). Performed testing (DVT/SIT) and participated in initial deployment of new generation imagers (DV8900) combining an imager with a DICOM Raster Engine (Print Server). Supervised 3 people as team lead during 2nd shift during MIM product testing. Performed testing (DVT/SIT/Unit) and participated in initial deployment of secure communication products for secure connections to Modality and Print Servers and new generation imagers (SecureLink, WebLink, VPN). Performed Human Factors and usability testing on DV8900 touch screen interface. Developed requirements, verified functionality (DVT/SIT/Unit) and participated in initial deployment of system health remote monitoring product (AlertLink, Questra, IIS, Oracle, SQL Server). Performed Network Intrusion Detection (IDS, firewall), forensics and vulnerability testing on products in response to virus and security alerts. Validated (DVT/SIT/Unit) Modality and Print servers’ security features, which supported HIPAA requirements. Verified software support (DVT/SIT/Regression/Unit/Human Factors/Usability) for web-based user interfaces (WebLink, SecureLink, AlertLink, IIS, Java, C#, .NET, VBScript, JavaScript, SQL Server, web browsers). Tested (DVT/SIT/UAT) printer RFID interface. Validated interfaces to external healthcare systems (HIS/RIS/HL7). Created scripts for automated test operations (Winrunner, QARun, DRETT, PLATT). Assisted with development of endurance, performance and reliability parameters. Configured destinations and generated medical images across multiple parameters. Validated new server and acquisition hardware (proprietary). Reported and documented test results, tracked defects and verified their resolution (ClearQuest, Lotus Notes). Verified system performance against current end-user configurations. Participated in FDA audits. Assisted Field Engineers on deployment issues. Mentored new team members on products and industry standards. Administered lab Windows NT network (Windows 2000/NT/ME/98).

TEKSystems, Dallas, Texas

Consultant

April 2002 to August 2002

First Command Group, Financial Services (04/2002 – 08/2002)

Quality Assurance

Member of a software engineering team that used the Object-oriented Programming (OOP) methodology to design, implement, and test a web-based (WebSphere, Oracle, Java, C++, XML, LDAP, Windows 2000, Nfuse, Citrix MetaFrame XP) financial industry system which provided financial planning and IRA services to registered company agents. Assisted management in design and implementation of Automated Test Environment (ATE) (TestDirector, LoadRunner, Winrunner, Quick Test Pro, PVCS Tracker). Installed, configured and administered TestDirector for QA department. Created test plan documents and wrote supporting test cases (Loadrunner, TestDirector, Winrunner). Executed and maintained performance test scenarios. Implemented data-driven testing framework (Winrunner). Mentored team members on use of Mercury products. Converted existing scripts from Rational Robot (SQABasic) to Winrunner (TSL). Performed regression testing (Winrunner, Terminal Emulator add-on) on legacy system conversion (AS/400, DB2, RPG) to new system (Oracle 9i, Windows 2000). Performed Regression, System Integration Testing (SIT) and Human Factors testing on rehosting legacy client-side system (Windows NT 4.0, Oracle, MS Office) to web-based system (Windows 2000, Oracle, Citrix). Performed regression testing on Oracle, 8 to 9i, database upgrade (TOAD, Golden). Reported and documented test results, tracked defects and verified their resolution (Merant PVCS). Assisted with implementing improvements to process standards. Supervised 4 contractors as team lead.

Resulté Universal, Dallas, Texas

Consultant

February 2002 to April 2002

Pegasus Solutions, Hotel Distribution Systems (02/2002 – 04/2002)

Quality Assurance

Member of a software engineering team that used the Extreme Programming (XP) methodology to design, implement, and test a travel industry Global Distribution System (GDS) which provided an eCommerce solution (iPlanet, Informix, Sun, Java, JSP, web browsers). This solution allowed Hotel Distribution Systems (HDS) to supply discounted hotel reservations to Internet sites (Travelweb.com) via direct connections to hotel central reservation systems (CRS) using the merchant business model (B2B). Created automated tasks (Winrunner, Loadrunner) to verify Service Level Agreements (SLA) outlined in the technical contract. Performed functional testing on interfaces between HDS and member merchant CRS (Java, JUnit, RMI, JMS, HTTP, ASCII Message Format, LDAP, XML, XML Web Spy). Performed Human Factors and User Acceptance Testing (UAT) on AppLogic to J2EE code conversion (Java, J2EE, JUnit, RMI, JMS). Performed regression testing on HDS extension to existing commission processing programs (Java, EJB, Informix, SAP). Audited business, functional and technical design documents. Created test plan documents and wrote supporting test cases. Actively pursued problems and ensured their resolution (Remedy). Performed DVT testing on back-end commissions processing and EDI interfaces to member merchants (Perl, Informix, Sun, SAP).

Comsys, Addison, Texas

Consultant

February 1998 to November 2001

Kodak, Health Imaging Division (05/2001 – 11/2001)

Quality Assurance

Member of a software engineering team that used the Rational Unified Process (RUP, UML) methodology and TQM processes to design, implement, and test non-invasive diagnostic products (Class II medical devices) (C++, MS SQL Server, COM) in a client-server environment (Windows 2000/NT/ME/98). These products included the Kodak Digital Image Processing software, the PACS Link DICOM Print Server and interfaces to various HIS/RIS systems. Supervised 4 people as team lead during 2nd shift during product testing. Executed software quality assurance (SQA) design verification, system integration (DVT/SIT), unit and regression testing on products. Audited test suite documentation, test plans and use cases against Product Requirement Specification (PRS) and test strategies. Updated test plans as necessary. Designed, documented and implemented test plans. Assisted with implementing improvements to process standards. Performed DVT/SIT/regression database testing on Access to SQL Server database conversion. Validated interfaces to external healthcare systems (HIS/RIS/HL7). Created scripts for automated test operations. Configured destinations and generated medical images across multiple parameters. Validated new server and acquisition hardware (proprietary). Performed Human Factors testing and verified software support for web-based user interfaces (IIS, Java, C#, .NET, SQL Server, web browsers). Reported and documented test results, tracked defects and verified their resolution (ClearQuest, Lotus Notes). Confirmed endurance and performance parameters. Verified system performance against current end-user configurations. Administered lab Windows NT network (Windows 2000/NT/ME/98).

ADC Telecommunications, Wireline Systems Division - Loop Transport (04/1999 – 04/2001)

Quality Assurance / Business Analyst

Member of a software engineering team that used OOA/OOD methodology for the designing, implementing, and testing of a Motorola Power PC 860 kernel using C++ under the VxWorks RTOS embedded environment. This implemented the SONEPLEX Shelf Controller Unit (SCU) and supported the SONEPLEX System (T1/E1, DS1, DS2, DS3, HDSL/HDSL2, WDM, Fiber Optic). Developed System Requirements Specification (FrameMaker) for SONEPLEX Main Processor Unit (MPU) to IEEE specifications. The MPU, the SCU’s predecessor shelf controller, implemented a Motorola 68K kernel under the pSOS RTOS embedded environment and supported the SONEPLEX system. Performed DVT/SIT/unit/regression/environmental testing (X-Runner, Winrunner, Tcl/Tk, Perl, proprietary) on SONEPLEX systems (SCU, MPU) and Element Management System (EMS) (Java, Unix, Windows NT/9x). Coordinated activities with multiple project teams during all phases of SDLC. Documented SDLC processes. Performed Human Factors and usability testing on various customer interfaces. Audited DVT/SIT/regression test plans and use cases for conformance to requirements matrix. Developed and documented various test plans. Participated in product design reviews and product development roadmap. Actively pursued problems and ensured their resolution (DDTS). Updated test plans to reflect coverage of software errors. Documented software build environment. Validated web-based product interfaces (HTTP). Worked collaboratively with Product Management to verify system parameters or capabilities for customers. Assisted customers with various product Beta and User Acceptance Tests (UAT). Developed FAQ's and how-to’s (SONEPLEX) for Product Management and customer support (CLEC/ILEC) (FrameMaker, Adobe Acrobat) (PDF, HTML, XML). Maintained online content and administered development group website on intranet (Apache, HTML, XML, PDF). Audited Technical Publications end-user release documentation against various requirement documents and as built (FrameMaker). Maintained Soneplex technical publications and engineering documentation repositories (ClearCase).

GTE/GNI-Global Network Infrastructure, National Billing Office (01/1999 – 03/1999)

Business Analyst

Member of a project management team, as a Business Analyst, which designed and implemented an SAP and SmallWorld GIS implementation (pilot project) (Unix, Windows NT/95). Went through Blueprint and Realization phases of SAP ASAP methodology. Coordinated communication between GNI (Global Network Infrastructure) department and SAP group. Ensured GNI requirements were addressed and met in Blueprint phase. Defined interfaces (EDI) between various SAP modules (PS, PM, MM, etc.), SmallWorld (GIS:Connect) and external systems (Remedy). Performed Human Factors and usability testing on Geographic Information System (GIS) interfaces. Designed and implemented training curriculum for GNI personnel.

Celanese (08/1998 – 12/1998)

Business Analyst / Programmer

Business Analyst member of an Arthur Anderson software engineering team which designed, implemented, and tested an SAP and SAP/IT (Industrial Technology module) implementation in client-server (AS/400, Unix, Windows NT/95) environment. Went live with system. Troubleshot and corrected errors between SAP and IT. Worked with SAP developers to implement IT code updates. Designed on-demand WAN (Frankfurt-Chicago) interface for external data feeds to SAP. Developed custom queries (ORACLE PL/SQL), which extracted data for external systems (AS/400). Created scripts (SAP, Connect:Direct, Unix Shell, Perl) to retrieve/send external data from/to HP servers (EDI). Used MAESTRO to schedule and Tivoli to monitor periodic SAP, IT, and custom events. Implemented procedures manuals and process flows (Word, VISIO) for management and support personnel. Mentored personnel on troubleshooting batch jobs.

Alcatel Telecom, Network Management Product Development (02/1998 – 08/1998)

Quality Assurance

Member of a software engineering team that used OOA/OOD methodology for the designing, implementing, and testing (SIT/DVT/regression) of the Alcatel 1320 NM (Network Manager) (C++, Java, Tcl/Tk, Perl, Versant OODBMS, CORBA) in client-server environment (Unix, Windows NT/95). Developed test scripts, performed test setup, and executed scripts. Planned and scheduled test activities (Alcatel 1648 Repeater, 1648 Bi-Ring). Performed Human Factors and usability testing on various NM interfaces. Coordinated test activities with multiple project teams (other peers, developers, and organizations) during all phases of software development life cycle (SDLC). Developed exit criteria and communicated results to management. Actively pursued problems and ensured their resolution (DDTS). Updated test plans to reflect coverage of software errors. Worked with management on improving the testing process between software releases. Tested performance monitoring, maintenance, and provisioning (OAM&P) on linear and ring optical transmission network topologies (SONET). Performed system verification on add-drop multiplexing (ADM) and broadband digital cross connect (DCS) for Alcatel 1648. Verified 1320 NM OS upgrade (HP-UX 9.x-10.x). Validated interfaces (CORBA, X.25, ACSE, socket) to client network element proxies. Validated 1320 NM installation (Perl) on HP-UX environments. Worked on automating test environment (Segue QualityWorks). Mentored various staff members on testing procedures.

Technical Directions Incorporated, Dallas, Texas

Consultant

January 1998 to February 1998

GTE Internetworking, New Media (01/1998 – 02/1998)

Sr. System Administrator / Webmaster

Administered servers (SGI, Sun, Cisco) at eCommerce search site http://www.SuperPages.com. This site provided yellow- and white-page phone number lookup and online purchasing via the Consumer Guide (Oracle, Netscape Application Server). Performed intrusion detection (IDS) analysis on threats to system. Installed and configured additional security software on site servers. Centralized root e-mail monitoring (SendMail). Developed rule-based filters to process e-mail. Created “hit-analysis” reports from WWW server log files (Perl). Validated Human Factors interfaces. Performed web analytics on customer-supplied forms.

Information Systems Consulting Corporation, Dallas, Texas

Consultant

March 1995 to October 1997

Sprint Communications, Broadband Network Management Division (03/1997 – 10/1997)

Quality Assurance

Performed DVT, SIT, unit, environmental, Human Factors and user acceptance testing on proprietary Network Management System (NMS) (C++, Java, Oracle, NetExpert) in client-server environment (HP-UX, Solaris, AIX, Windows NT/95). Developed test plans for Nortel Passport (ATM, Frame Relay) and Ciena Multiwave DWDM (Dense Wave Division Multiplexing) switches. Tested ATM and Frame Relay provisioning and alarm monitoring. Coordinated efforts with development groups to document program features and enhancements. Designed and implemented various test plans. Performed DVT, SIT, end-to-end and unit testing on switches. Performed regression testing on NetExpert, Java, and Oracle upgrades. Published test metrics and monitored status of errors reported during testing process. Communicated test results to upper management. Coordinated work with end-users on product acceptance. Documented HP-UX, Solaris and AIX-based system configurations (FrameMaker). Developed script files (X-Runner, Tcl/Tk, Expect, Perl, AWK) to automate testing. Coached and mentored management in creation of department’s QA group. Assisted management in establishing and implementing process standards and policies. Documented department’s process standards and policies. Mentored new team members on departmental procedures, policies and equipment (Windows NT, cc:Mail, Citrix WinFrame, ClearTrack). Assisted peers with their projects.

Ericsson Data Systems (01/1997 – 02/1997)

Programmer / Quality Assurance

Assisted with Ericsson Standard Office Environment (ESOE) project to reduce Total Cost of Ownership (TCO) for Ericsson's 42,000 PC's. Integrated and validated various software packages on Windows NT 4.0 (WNT) and Windows 95 clients. Created software delivery packages for supported platforms. Developed automated test scripts (Winrunner, TestDirector, Loadrunner) to validate delivery mechanisms. Tested Novell ManageWise and Microsoft Back Office Systems Management Server (SMS) based client management and web-based (Netscape, Internet Explorer) software delivery systems. Conducted tests on LAN and Dallas-Stockholm WAN link.

SABRE Communications Systems, Integration Lab (10/1995 – 12/1996)

Project Manager / Business Analyst / System Administration

Supervised 30-person team that upgraded 6500+ workstations to Windows 3.1 at headquarters campus. Worked with multiple project teams and departments to support various American Airlines initiatives. Developed and documented procedures to upgrade systems with unique software/hardware configurations (Perl). Provided 7/24 support and coverage to North American field system administrators. Administered SABRE CRS (Central Reservation System) infrastructure. Counseled management on e-mail rollout status. Installed Novell GroupWise (NGW) hub sites on WAN. Monitored NGW network performance across WAN. Assisted and supported WAN TCP/IP and web browser (Netscape) implementations. Developed notebook installation and upgrade manuals. Authored software upgrade manual for field system administrators. Coached and mentored local system administrators on notebook upgrade and installation procedures. Provided primary support to field for Windows 95 rollout. Trained and mentored local system administrators on AMR’s Windows 95 upgrade and installation procedures. Validated Microsoft Office ‘97 on existing platforms. Installed Windows NT 3.51/4.0 domains, clients and servers to Solaris and Novell hosts. Designed and administered WNT 4.0 upgrade processes.

MCI Communications, Network Construction (03/1995 – 09/1995)

System Administration

Administered Windows NT, 600+ users, OpenVMS, 500+ users, and OSF/1, 1200+ users, network. Supervised conversion from OpenVMS and Pathworks to Windows NT servers. Assisted with VMS-based Oracle6 to OSF/1-based Oracle7 conversion. Supervised 2 junior system administrators and 4 field engineers. Created scripts (SMS, Perl) to administer workstation clients, monitor network performance, and automate application distribution and maintenance. Created performance monitors that provided management with system health and capacity metrics. Administered WAN gateways to Novell, Banyan, and TCP/IP-based, networks. Created Intranet web site for MCI enterprise use. Automated OpenVMS BOOTP and Windows NT DHCP TCP/IP address maintenance. Maintained LAN and WAN security policies. Supervised conversion of 400+ workstations from NetWare and Pathworks-based Windows to TCP/IP-based Windows for Workgroups. Supervised and moved Windows NT-based network from another location. Developed implementation plan and schedule for converting 600+ workstations to Windows NT.

BLOCKBUSTER Corporation, Enterprise Systems Development, Retail Store Systems, Dallas, Texas

Programmer / Business Analyst

May 1990 to February 1995

Functioned as a Programmer and Business Analyst of a software engineering team that designed, implemented and tested a retail Point-of-Sale (POS) software system using OOA/OOD methodology and TQM processes through several software generations and all software development life cycle (SDLC) phases. Worked with various departments and multiple project teams within organization. Developed requirements for main Retail and Time & Attendance systems and maintained systems as team lead over 2 programmer/analysts Developed localized (single- and multi-byte character sets) version of POS software. Worked to with outside vendors in developing POS products for retail environment. Created business process requirements for integrated POS station (cash drawer, display pole, mag-stripe, bar-code, terminal, keyboard, controller) called DECCashier and assisted DEC technical engineers in its design. Defined requirements for enhanced graphic display pole for use in international stores and assisted EMAX engineers in its implementation. Designed interfaces for ISA-based serial board with integrated bar code and magnetic-stripe interfaces to replace existing devices. Created device-drivers for various POS support devices Worked with Arthur Anderson on next-generation POS environment to support enterprise store systems (BLOCKBUSTER Video, BLOCKBUSTER Music, BLOCKBUSTER Golf & Games, Discovery Zone, Virgin Super-stores). System developed in ORACLE for VAX/VMS, OS/2, SCO UNIX, and Windows environments. Developed requirements for various POS interfaces and devices (terminal, display pole, touch screen, bar-code) and supervised team, 3 programmer/analysts, which developed PRO*C user-exits for implementing the POS interfaces. Created coding standards and established source-code management procedures for 3GL-to-ORACLE interface and environment. Maintained retail software build environment including release branching and merging operations. Designed and integrated initial credit authorization and collection system. Developed routines to support store-specific tax information. Re-engineered End-of-Day polling procedures from host-centric to store-initiated communications (EDI). Developed scripts to automatically recreate of End-of-Day poll files at stores (EDI). Developed context-sensitive help system for use by store personnel. Assisted in migration of store system from VAX to AXP (Alpha) architectures. Managed and maintained, as system manager, configurations of department’s test systems. Assisted with the development and improvement of department’s SDLC process standards. Managed Windows NT Advanced Server and Novell NetWare development network. Established and oversaw training program on system services and internals for programmers within department. Provided technical assistance to computer support department. Established and implemented department’s documentation standards. Coached and mentored new team members.

INTERMEC Corporation, Systems Group Dallas, Texas

Systems Programmer / Business Analyst

April 1989 to April 1990

Developed software and hardware configurations (bar-code equipment, touch screens, VAX’s, microcomputers and LANs) (Advanced Revelation, Pick, Novell) to meet specific client requirements. Defined requirements for a real-time labor reporting, time and attendance and work tracking system for Burlington Northern’s diesel maintenance system. Performed Human Factors and usability testing on rail maintenance system. Developed client attendance tracking system. Created software demonstrations for use by account executives during sales presentations. Assisted in preparation of technical sales proposals to prospective clients. Designed and implemented a LAN using DECNET, NetWare, and TOPS to link the department’s VAX, microcomputers, and Macintosh. Managed office network as system administrator for the VAX and the LAN. Established and staffed the technical publications department. Oversaw remote communications to the field offices. Evaluated VAX, microcomputer, and Macintosh hardware and software and developed standards for each platform.

Veterans Administration, Medical Center Waco, Texas

Computer Specialist

September 1986 to March 1989

Member of a department which participated in growth of Information Resource Management Service from a clinical system (Laboratory, Pharmacy, Medical Administration) to an integrated Healthcare Information System (MUMPS-based) operating in a distributed environment. Implemented first successful bar-code enhancements to VA Pharmacy system (MUMPS) in VA Region 7. Authored implementation guide describing application of enhancements. Developed an inventory control and status tracking system for tracking locations and maintenance histories of hardware, software, and peripherals (MUMPS). Migrated VA DHCP applications from VAX to microcomputer (DSM, CCSM). Wrote software drivers to interface laboratory equipment to VAX and microcomputers. Developed API for VACALC, VA developed spreadsheet, to import and export Microsoft Excel and Lotus 1-2-3 spreadsheet files. Administered both LAN and WAN (DECNET, TYMNET, VADATS, X.25) along with local data communications network. Local network consisted of port concentrators, multiplexors, terminal servers, modem pooling and data-over-voice lines. Supervised system performance monitoring, load balancing, optimization, and tuning on cluster nodes. Maintained the system data dictionary. Supervised release management of departmental software systems. Maintained INFORMIX human-resource databases. Established and implemented microcomputer and Macintosh hardware and software standards. Developed and administered system maintenance schedules. Provided technical support to 600+ end users. Functioned as liaison to departmental application coordinators. Conducted training seminars on various system features. Documented department’s process standards and policies. Mentored end users in configuration, selection, and implementation of microcomputer systems to meet specific needs within the hospital.

Organizations / Affiliations

DFW-ASEE, Dallas / Ft. Worth – Association for Software Engineering Excellence

DFW-MUG, Dallas / Ft. Worth HP/Mercury Users Group (member Board of Directors, 2011 – 2015)

DFW-QAA / Dallas Fort Worth Quality Assurance Association (member Board of Directors, 2015 to present)

VIVIT Worldwide (Global leader Dev/Ops SIG, Co-leader APM SIG)

Presentations

01/2012, DFW-MUG, Architecting Large Performance Test Networks

09/2014, DFW-MUG, ALM/TFS Integration

04/2017, DFW-ASEE, Effective Performance Testing

Education

B.Sc., Tarleton State University, 1985

Computer Information Systems

Contact this candidate