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Customer Service Health Care

Location:
Philadelphia, PA
Posted:
September 22, 2017

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Resume:

Chene Harris

**** ****** ***, *** **-*

Philadelphia, Pa 19144

215-***-****

ac2fat@r.postjobfree.com

Summary of Qualifications:

• Strong communication and interpersonal skills

• Provide customer service in a courteous manner to, and work effectively with diverse groups of people at various levels within an organization.

• Writing skills sufficient to compose and edit a variety of documents using correct spelling, grammar, and punctuation, with the ability to pay close attention to detail and proofread work carefully.

• Ability to work accurately, with interruptions, to meet deadlines.

• Good organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions

• Ability to work well independently as well as part of a team

• Ability to exercise flexibility, initiative, good judgment and discretion

Experience:

Independence Blue Cross, Philadelphia, PA

Member Help Team 2017-present

Assisting the elderly and disabled members with answers about their benefit plan.

Confirming copayments and eligible Specialists covered with plans.

GPHA, Philadelphia, PA

Customer Care Specialist 2016-2017

Scheduling and rescheduling medical appointments.

Responsible for ensuring that patient’s insurance allows them to access the services of the specialist health care provider.

Coordinate scheduling and referrals to other health care providers and services.

Confirmining of all on-site clinic appointments.

Order and prepare medical records.

Receive and coordinate calls from health care providers.

Daily entry level of medical appointments and patient information.

Perform a variety of administrative duties including,answering phones,filing,faxing and emailing confidential documents and basic internet utilization.

Edens, Philadelphia, PA

Reservationists 2015-2016

•Answered incoming calls, assisted the elderly and disabled people with rides to and from their destinations.

Murry's, Philadelphia, PA

Cashier, 2008 - 2009

• Operating cash register, assisted customers, Maintain store upkeep.

Septa, Philadelphia, PA

CCT Reservationist, 2007 - 2008

• Answered incoming calls, assisted the elderly and disabled people with rides to and from their destination.

United States Post Office, Philadelphia, PA

Mail Clerk, 2003 - 2004

• Handled large quantities of mail, manually sorted envelopes and packages into different zip codes bins.

Alliance One, Philadelphia, PA

Customer Service Rep, 2002 - 2003

• Received and made calls to debtors who were past due on their accounts.

National Collection Organization, Upper Darby, PA

Customer Service Rep, 2001 - 2002

• Received and made calls to debtors who were past due on their account.

• Responsible for maintaining a certain amount of outgoing calls.

Human Resources, Philadelphia, PA

Benefits Enroller, 2000 - 2000

• Enrolled eligible candidates for medical insurance and explained the different policies the company had to offer.

Education:

Pennsylvania Insurance Department

Accident and Health Insurance Certificate 2016

Germantown High, Philadelphia, PA

Major: Business Administration

Awarded Diploma, 6/2000

Metropolitan Career Center, Philadelphia, PA

Major: Pharmacy Assistant

Certificate Awarded, 2003



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