ac2fam@r.postjobfree.com / Phone: 819-***-****

Bilingual

SKILLS AND QUALITYS

College diploma in computer science

Recent experience in refurbishing and erasing hard drives

* ***** ** ********** *n customers services

Participated in the Federal Student Work Experience Program(FSWEP)

Excellent ability at identifying problems; concern for details

Team spirits; good listener; autonomy

Computer knowledge

Software: word,powerpoint,photoshop,CS6 Première, software installation, database, Microsoft access, data recovery, Domaine management with Windows Active directory and computer

Had training for the software ‘’design plus’’

Peripheral: motherboard, Microprocessors, ram, hard drive, routers and switch

PROFESSIONNELLES EXPERIENCE

Computer repair technicien Dec. 2016-Sept 2017

Service technologique La Relance (computer for school), Gatineau, QC

Data purging of Hard drives

Plugging hard drives with raid Controller card

Configure the erasure of 300 hard drive with hard drive duplicators tower machine, Active Killdisk software and hammer cpr tool.

Respecting delay of clients that come from government buildings and Canadians enterprises

Entering information on STLR’s database

Checking erasure data on Log files to test hard drive and decide which one will get destroyed and witch one will be kept.

Analysing Hard drive information with the software ’’ AccessData FTK Imager’’

Refurbishing Laptops

Installing the windows 10 operating system

Replacing defective adaptors, checking Wi-Fi cards and update drivers

Activating softwares and testing peripherals with the ‘’Burning test’’

Consulting teammates to manage each week’s task and quota.

Operation clerk (FSWEP program) Mai 2015- Mai 2016

Canadian Intellectual Property Office (CIPO), Gatineau, QC

Copyright and industrial designs

Entering precise data in the Design Plus database concerning the product of the applicant; scanning the design of each product and inscribe it to the government’s database

Modify information about the product by the demand of the examinators;

Write a letter to the applicant to ask about missing or unclear information about the product.

Finalize the registration of the design and Intellectual property of the product to send the confirmation certificate to the client.

Verify the exactitude of the client’s payment and contact the finance department do to a follow-up by phone and email during non-conformed situations.

Participate in daily group reunions to solve difficult situations and assure the quality of the service.

Respecting as a team the 14 days delay to finish the processing of a demand and process over 100 applications per week.

OTHER EXPERIENCES

Cash and Customer service January 2008- April 2015

Tim Horton, Ottawa, ON

Dish washer/ Cook 2006-2008

Vieux Duluth restaurant, Gatineau, QC

EDUCATION

Computer science 2013-2016

Cité Collégiale, Ottawa, ON

Courses in management 2011-2012

Telfer School of management, University of Ottawa, Ottawa, ON

Human science 2008-2010

Cégep de l’Outaouais, Gatineau. QC

High School diploma, international education program 2002-2007

École Secondaire Polyvalente Le Carrefour, Gatineau, QC

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