VLADIMIR ABRAHAM

438-***-****

ac2f44@r.postjobfree.com

https://ca.linkedin.com/in/vladimir-abraham-41b61b93/

HIGHLIGHTS OF QUALIFICATIONS

Over 12 years of proven experience in IT and Telecom Industry with strong skills in Project and Customer Support.

Highly adapted to collect product issues and Customer feedback to improve product functionality, usability and performance.

Capable of providing documented procedures tools and manuals to provide support on company supplied hardware and equipment.

Experienced working on SAP technology on Managing Customer Support (SAP SMS,SAP 740)

Excellent skills on implementation HW/SW Installation, Cutover, Testing and Acceptance.

Strong sense of putting customer first to reproduce, problems, and provide suitable solution.

Experience working with Global Support team to provide and install product patches/upgrades and restore procedure in case of emergency.

Communication skills to answer promptly to customer enquiries in person or via telephone and email – always in a professional & efficient manner.

EDUCATION

Graduate Certificate: Cyber Security Information Network 2017 – Present

Polytechnic, Montreal, Quebec

Relevant courses: Cyber security overview, Cyber-attack and Defense Enterprise,Operating System Security, User and Access Management

Bachelor of Science (BS): Computer Science 2004

Institute Superior José Antonio Echeverría, CUBA

CERTIFICATION

EDX Online Certificate Microsoft Windows Server 2012 Fundamentals 2016

EDX Online Certificate Management of Development Projects 2016

Ericsson Brazil Sao Paolo Certificate Experienced Certificate Engineer 2014

Dot Tech Jamaica Kingston Certificate Solaris 10 Administration Operating System 2009

Dot Tech Jamaica Kingston Certificate Oracle 10G Database Administration Workshop 1 2009

PROFESSIONAL WORK EXPERIENCE

Customer Network Support 12/2006 – 12/2016

Ericsson AB Branch Office, RLAM

Ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgment and taking decisions within established procedures for each enquiry.

Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards.

Maintain customer privacy and secure healthy business relations with the customer, gather business intelligence that can generate additional sales.

Support the implementation HW/SW Installation servers like (SUN T5220, HP ProLiant DL360 Gen8 servers, HPDL380 Gen9) running on Solaris or Linux based system, Cutover, Testing and Acceptance.

Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.

Securing network systems by establishing and enforcing policies, and defining and monitoring access.

Provided delivery management to ensure customer satisfaction and reference-ability.

Abraham, Vladimir (2)

438-***-****

IT Network Engineer 01/2005 – 11/2006

Haiti Telecommunications S.A, Haiti, Port-au-Prince

Administer Solaris/Linux and Windows Servers.

Consultancy on using new systems and information technology to enhance productivity.

Firewall configuration, Proxy, DNS, DHCP, Mail Server, Active Directory and backup systems.

Investigating, diagnosing and solving computer software and hardware faults.

Switches /routers configuration. Ethernet cabling.

PROJECT EXPERIENCE

Integrator Engineer 2014

Installation: Charging Control Node (CCN)

CLARO, Puerto Rico

Preparation of the Test Plan and Data requirements document.

Secure communication between the delivery organization and the customer.

Installation, configuration Hardware and software (NSP6.0, TSP 6).

IP and SS7 configuration for Voice and Data deployment between CCN and the Core network.

Optimize the traffic design and routing plan of the existing network.

Providing support for UAT (User Acceptance Testing).

Training and mentoring of the new team members.

Data Analyst 2012

Monitoring and Data Analysis for Ericsson Online Multimedia Platform

CLARO, Dominican Republic

Daily analysis performed to find the cause of high DB traffic.

Reviews and preparation of proposals.

Weekly meetings to track the progress of testing and check the status of defects.

Integrator Engineer 2010

Installation: Service Data Point (SDP)

DIGICEL, Haiti

Installing and Configuring Servers (Sun Fire X4270 M2, Sun T5220, HP ProLiant DL380 G7) and Operating system (Linux, Solaris).

Uses of protocols (CIP/IP, CIP/SS7, LDAP, SMPP, IP, INAP, LDAP) for data transmission.

Installation Operations and Maintenance software (SDP GUI).

Preparation of status reports and test summaries.

Maintenance and Enhancement of modules application.

LANGUAGE SKILLS

Bilingual in French and Spanish (fluent, written and spoken)

English (working knowledge)

TECHNICAL SKILLS

Microsoft Office (Excel, Word, PowerPoint, Publisher, Outlook), Internet Browser, Adobe Acrobat

Computers, printers, network adapters, MS Windows Server 2008/2012/2016, MS Exchange Server 2010/2013/2016, UNIX Operating System (RHEL,Debian,Solaris), Active Directory, DHCP, DNS, IIS, RDS, LAN, Information Technology, HP, Cisco, Database, Systems Operator, WAN,NAT, IPV4,IPV6,Installation of peripheral devices, Operating Systems Upgrades, Vagrant, SAP Logon, ZyXEL, Hyper-V et VMware.

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