YAN (Linda) HE

**** ********* ******, 519-***-****

London, ON, N5X 4L7 ac2ezp@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Professional experience related to customer service and sales management in sales and marketing

Completion of Canadian Investment Funds Course (CIFC) with strong knowledge of financial industry

Very sensitive to numbers and professional data analysis skills through Microsoft Excel & STATA

Strong knowledge of Anti Money Laundering (AML), Anti Terrorist Financing (AMF), Know Your Client (KYC), Customer Due Diligence (CDD), IROC regulation, and risk management, wealth management

Proficient in MS Office Word/PowerPoint/Outlook/Excel, and comprehensive knowledge of Advanced Excel on VLOOKUP, Pivot Tables, Macros

Strong customer service and developed communication and interpersonal skills, advanced problem solving skills

Fluent verbal and written in English, native language is Mandarin and be fluent in Cantonese

Having an Ontario G Driver’s Licence and be available for travelling in the city.

WORK EXPERIENCE

Administrative Assistant (Part-Time) 2017-2017.06

DOUGALL CHIROPRACTIC Windsor

Sorted client’s profile and recorded all detailed information for new customers

Submitted all insurance claims for customers either in paper work or using online systems

Built the format of receipt of each client of both Massage and Acupuncture therapy treatment

Made summary sheet on weekly, monthly, yearly basis and prepared the documents and materials for tax declaration

Sales Manager 2011-2014.07

Women Clothing China

Established sales objectives by reviewing sales data of last year and forecasting a new annual sales goal with supervisors and team members.

Implemented sales strategies, motivated sales team to expand sale volume and achieved sales objective

Performed HR duties by recruiting, selecting, orienting and training employees

Maintained very good relationship with customers and helped to solve customers’ complaints

Presented sales, revenue and expense reports and realistic forecast to the management team

VOLUNTEER EXPERIENCE

Teaching Assistant 2016-2017.06

Windsor Essex County Lutheran Outreach (WECLO) Windsor

Organized courses and making teaching plans and schedules with teachers

Interpreted with ESL courses for new immigrants in class or activities

Collected and managed the needs and feedback from students

Assisted teachers in developing and reviewing, analyzing and evaluating teaching materials

Participated in planning and implementing educational games, and action role play game for students

Café Attendant 2016-2017.05

Heritage Park Alliance Church Windsor

Greeted and delivered snacks and drinks to customers and worshipper

Maintained a clean and sanitary for the area for a safe and sanitary environment

Teaching Assistant 2017-2017.05

First Lutheran Christian Academy (FLCA) Windsor

Assisted teacher in class activities, like story reading, craft making, math working

Organized festival events or projects for class, such as Valentine’s Day, China Day etc.

SCHOOL PROJECTS

Research Project in Econ. Pol. & Seminar, University of Windsor 2016

Professionally searched data from CNSIM (Statistics Canada) and ODESI to get all qualitative and quantitative information in order to find the causes of the wage gap between Immigrants and Canadian born,

Analyzed the extracted data and built multi-objects econometric models (through STATA, MS Excel, MS Word and MS PowerPoint) to explore the factors that causing the gap, compared various factors and results from different models,

Classified, investigated, identified and compared the main elements resulting in the wage gap, explained the economic meaning for various econometric models based on the professional data analysis,

Prepared and presented the final report which includes Research Motivation, Data Explanation, Data Analysis, Model Building, Model Results and Economic Effect.

EDUCATION AND CERTIFICATION

Master of Applied Economics and Policy, University of Windsor 2016

Award: The Highest Cumulative Grade Point Average (GPA) in the Master Program,

REFERENCES

References will be provided on request.

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