ac2es7@r.postjobfree.com

Describe the benefits and coverage associated with different types of health care plans and describe exclusions and non-covered treatment approaches; help customers with getting pre-authorization for various types of medical treatment options; provided letters confirming authorization for services and verifying coverage to customer’s health care provider; help customers to determine where a physician or health care provider is covered under their policy or “in network”; provide information about co-pay levels for customers seeking medical care outside the covered network; answer questions regarding deductibles, co-pays and insurance payments as they relate to different forms of care; answer questions with regard to premium payment and billing. This might include explaining statements, helping customers understand various pieces of insurance paperwork and answering questions with regard to insurance premium payments; help customer troubleshoot specific financial issues and directing them to the most appropriate people within the organization.

Heritage 03/2016 – 01/2017

Sherwood, Arkansas

Telemarketing

At the call center – contact businesses and private individuals by telephone to promote products, services and/or charitable causes; solicit orders for goods and services over the telephone; explain the product or service to potential customers; deliver scripted sales pitch to the customer; adjust scripted sales pitch to meet needs of specific individuals; provide pricing details, handle customer questions; obtain customer information including names and addresses; record customer details including reaction to the product or service offered; receive orders over the telephone; input order details into the computer system; record customer details and details of transaction; confirm orders placed with field sales representatives; obtain contact details of potential customers from sources including telephone directories and purchased lists; schedule appointments for sales staff to meet prospective customers; answer telephone calls from potential customers who are responding to advertisements; and contact customers to follow up on initial interaction.

Millionaire Inc. (Self Employed) 10/2014 – 03/2016

Las Vegas, Nevada

Music Promoter

Meet/work with client/artist or (his/her) manager to plan for a show to occur; agree upon a date and book an appropriate venue for that date; negotiates any fees for the artist and when the fees have been sorted out then publicize the event through radio, television, posters, online or email advertising; ensures the artist have everything they need, from hotel room to sound checks; and create contract outlining the terms of the agreement.

ADWS 09/2006 – 10/2014

Little Rock, Arkansas

Administrative Assistant II (FMAS Administrative Disbursements)

Copy/distribute warrants from Treasury Office to each vendor after verifying information is accurate in a timely manner; get list of direct deposits, copy and email/notify each employee of the deposit and the amount of travel reimbursement; manage/maintain and update Disbursement filing system so appropriate records will be available for audit examination and also comply with applicable state and federal requirements; gather information from files when needed by staff; pull outdated files and prepare to be sent to the warehouse; answer telephone and provide assistance to agency employees regarding their travel reimbursement and other job related information; copy and make sure Administrative Disbursement checks are signed, verifying accuracy against payment documentation and mail disbursement checks; enter data in AASIS and FARS operating system for recurring monthly payments of maintenance and general operations expenses and perform other duties as assigned.

Pebble Creek Apartment 07/2005 – 09/2006

Little Rock, Arkansas

Leasing Agent

Meet with prospective renters and take them on tours of the units that interest them; prepare and execute leases in accordance with the property standards and regulations; conduct credit checks and other background tasks to qualify potential renters; collect application fees, security deposits and rent payments; coordinate property maintenance; inform residents of any changes to the rental agreement or upcoming problems with the property; follow up with prospective renters; establish rapport with tenants and provide personalized service and monitor use of community facilities, including laundry and mail.

ADWS 04/2004 – 07/2005

Little Rock, Arkansas

Secretary II (Equal Opportunity Office)

Type and edit reports from rough and handwritten draft; process incoming/outgoing mail - open, date stamp, copy, fax, make distribution for action/information and process correspondence for EO Manager and Civil Rights Coordinator’s signature; answer telephone, provide assistance to callers regarding agency/non-agency matters; maintain/update policy and procedure manuals; keep calendar of staff appointments, coordinate travel arrangements; maintain yearly inventory, supplies for the office and equipment orders; create/manage/maintain all EO files; maintain staff time distribution and leave records; prepare, key and approve CATS and prepare/key ESD-ARK-1120(s); keep the office stocked with state posters that were required for employers to post at their job site and distribute to them when requested.

ADWS 04/2003 – 04/2004

Little Rock, Arkansas

Data Entry (Contributions)

Key in wages of employees throughout the State of Arkansas.

21st Century Janitorial 05/2002 – 04/2003

Little Rock, Arkansas

Janitorial Supervisor

Plan, schedule, assign, and evaluate work of janitorial staff; train assigned staff; issue verbal reprimands and recommend disciplinary action as necessary; inspect building to ensure clean and safe conditions; investigate complaints about janitorial service; order supplies, maintain records, and prepare reports as directed.

SBC/Cingular Wireless 03/2001 – 05/2002

Little Rock, Arkansas

Customer Service Representative

Answered incoming calls from customers complaining about their bills; pull up on the computer the history of their bills to see if there was a mistake or not and explain to them what the problem was about; review/calculate their minutes and roaming charges and make any corrections if needed.

Stanley Steamer 02/2000 – 03/2001

Little Rock, Arkansas

Secretary

Call customers to set up appointments to have their carpet cleaned; answer all incoming calls and if any calls were from former customers check the computer to identify them; handle all incoming complaints to the best of my knowledge; open and sort mail; type/prepare, copy, file and mail out letters and invoices.

EDUCATION

McClellan High School – Little Rock, AR

Graduated – Diploma

University of Central Arkansas – Conway, AR

Bachelor of Arts Degree in Sociology (24 credits)

Philander Smith College – Little Rock, AR

Bachelor of Arts Degree in Sociology (105 credits)

TRAINING

Interpersonal Communication

Stress Management

Telephone Skills

Human Relations and Customer Service

Time Management Skills

Annual Conference for Professional Assistants

Violence in the Workplace

Information Security Training

Emotional Intelligence

Excel III

Excel II

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