Mia prewitt

ADMINISTRATION PROFESSIONAL

ac2ea0@r.postjobfree.com

Parma Heights, OH 44130

330-***-****

P

PROFESSIONAL SUMMARY

Office Administrative professional with extensive experience in general office, customer service, managing clerical processes, customer relations, and office leadership. Quick learner, extremely capable of absorbing new ideas. Highly experienced in customer service, general office and administrative activities

AREAS OF EXPERTISE

Efficient Communication Skills

CRM/SPI

MS Office Word & Office

MS Office Outlook & Excel

Excellent Customer Service

Schedule/Appointment Setter

Multiple Computers

Order Entry/Check Invoices

Calendar Management

Leadership

Specialty Projects

Printer/Scanner/Copier

Expert Information Processor

Strong Team Player

General Office Procedures

Strong Interpersonal Skills

Strong Attention to Detail

Excellent Multi-Tasking Skills

Type 45+ WPM

Meeting Deadlines

Strong 10 Key Skills

Great Organization

Answering Phones

Adaptability

PROFESSIONAL EXPERIENCE

Office Administration

Providing efficient and professional administrative and clerical service to colleagues, managers and supervisors to insure the business is ran smoothly

Answering, screening and forwarding any incoming phone calls on 10+ phone line

Specialty projects; maintains following the provided procedures; monitoring logbook, issuing visitor badges

Update excel spreadsheet; responded to and maintained correspondence Outlook in a timely fashion

Managed office supply orders including; update appointment calendars and schedule meetings/appointments

Extensive data entry; wrote correspondences such as memo’s and letters utilizing Microsoft word and outlook

Maintained electronic and paper files through effective data entry and filing systems within company

Liaison between clients and customers; Assist with transitioning customers from one provider to another

Meet deadlines; Review, explain, renegotiate, update and close contracts

Client Account Representative

Use of MS Excel to update and review charts, pivot tables and graphs; obtain specialty projects

Direct line of communication closely via email, phone, fax with vendors, clients, management

Prepared daily reports for clients and management, schedule and set appointments for vendors

Checked figures, posting and documents to insure mathematical accuracy, proper entry and proper coding

Monitor and report client volume trends, enter orders, check invoices, data entry

Head of Rejections Department, customer service

Meet deadlines; specialty assignments; answer incoming calls and make outbound calls

Address customer/client service issues in a timely fashion

Email, fax, copy

CALL CENTER

Fulfills requests by clarifying desired information, completing transactions and forwarding requests

Contact businesses and residents by phone, email and fax to discuss services

Team lead; background support; Identify and overcome objections or rebuttals

Complete records of telephone interaction, entry orders, data entry and account information

Upsell and address customer service issues in a timely manner, professionally and politely

EMPLOYMENT HISTORY

Business Network Team Berea, OH Office Assistant/Account Manager 01/2017 – 09/2017

Alliance Solutions Groups Valley View, OH Client Account Representative 08/2016 -- 11/2016

Revenue Group Cleveland, OH Call Center Customer Service 05/2016 – 08/2016

105 Beauty & Fashion Cleveland, Oh Office Administrator/Supervisor 01/2012 – 05/2016

EDUCATION

High School Diploma Fredrick Douglas Academy Cleveland, OH

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