Nicole S. Ward

**** * *** *** ***, Fresno, Ca ***04 / 310-***-**** mobile / ac2e1f@r.postjobfree.com

SUMMARY

Administrative professional with ten+ years of experience in office and customer service fields, and mortgage industry. Seeking full-time position in Real Estate/ Health Information Management in which my education and experience can be an asset. Recently completed Real Estate courses awaiting the exam

PROFESSIONAL SKILLS

●Strong computer skills including Microsoft Office, ADP, Quadra Med, Epic, Cerner

●Medical Terminology, Terminal-digit Filing

●ICD-9 Coding Certificate

●Good with details

●Good problem solver/analytical/well organized

●Excellent written and verbal communication

●Honest, consistent, and thorough

●Receptionist, 10-line phone

●Loan Processer (Western Federal Loan Ctr. 20+ years ago)

EMPLOYMENT HISTORY

St. Agnes Medical Center, Fresno, CA (May 2016-Oct. 2016

Revenue Integrity Specialist

Data Entry

Charge capture, Reconciliation, Calculating Observation charges, filing

Printing Reports, Auditing, and correcting charges

Healthport, Torrance, CA (Sept. 2015- Feb. 2016)

Client Service Rep. I

●Processing Release of Information, Administrative duties,

●Customer service

●Scanning, uploading records with Cerner EHR and Powerchart

●Released information following protocols

●Process Payments

●Creating PDF utilizing Microsoft, and Excel

Officeworks/Kaiser Permanente, Anaheim, CA (June 2014- Jan. 2015)

Medical Records Clerk

●Prepping, Scanning, Auditing, Indexing

●Quality Control

●Answering Phones

●Release of Information

Kedren Community Mental Health Center, Los Angeles, CA (Oct. 2013-May 2014)

Administrative Assistant

●Greeted visitors and handled or directed inquiries

●Scheduled and confirmed appointments for clients, customers and supervisors; maintained calendar

●Answered phones and provided information, took messages, or transferred calls.

●Maintained office records including time keeping; opened and distributed mail.

ASAP Staffing/Molina Healthcare, Long Beach, CA (July 2013- Oct. 2013)

Medical Administrative Assistant

●Updated and organized medical records

●Requested medical records from outside providers used for HEDIS audits, input into Excel spreadsheets.

●Maintained confidential records requiring classification; responded to records requests and released information according to protocol

Officeteam/Cedar Sinai, Beverly Hills, CA (Oct. 2012-March 2013)

Medical Records Specialist

●Performed indexing, scanning, terminal-digit filing, and data entry into Epic EHR (Electronic Health Record)

●Released information following protocols

Department of Motor Vehicles, Inglewood, CA (May 2005-Sept.2011)

Administrative Field Rep.

●Duties included Data entry, Licensing, Registration, Cash handling, Testing, customer service duties and DUI counseling

Los Angeles Unified Schools, Gardena, CA (Sept. 1996-May 2005)

Paraeducator

Assisted Teacher with mentally and physically disable students including classwork, therapy, feeding, and hygiene.

EDUCATION AND CERTIFICATIONS

Charles R. Drew University, College of Allied Health, Los Angeles, CA, Associate Degree (2012) Health Information Management

Fresno City College, Fresno, CA Certificate (2017) Real Estate

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