PERSONAL INFORMATION:

Marital status:

Widow

Nationality:

South African

Health:

Excellent

Own transportation:

Yes

PERSONAL ATTRIBUTES:

•Persuasion and Influence skills

•Negotiation ability

•Loyalty

•Deadline and Target Driven

•Focused

•Reliability

•Creativity

•Determination

•Ethics

•Responsibility

PROFESSIONAL SKILLSET:

•Time Management Skills

•Strategic Thinking

•People Management Skills

•Business Communication Skills

•Interpersonal Communication Skills

•Decision Making Skills

•Sales Ability

•Customer Service Skills

•Computer Literacy

•Bi-Lingual (Afrikaans & English)

EDUCATION:

Estate Agents’ Board Certificate – 1989 – Estate Agency Affair Board

ACHIEVEMENTS:

Achievement:

Workplace:

Date:

Letter of Recommendation

ABSA

18 November 1997

Letter of Recommendation

ABSA

09 December 1996

Performance Appraisal

ABSA

29 January 1996/97

Performance recommendation

ABSA

25 March 1997

Letter of Recommendation

ABSA

02 February 1997

Achievement Award: Highest nr of Bonds

ABSA

30 May1997

Most Consistent Performer

ABSA

30 May 1997

Letter of Recommendation

ABSA

18 August 1997

Letter of Appraisal 150% above target

NEDBANK

05 April 1999

WORK EXPERIENCE:

Sales Administrator at Dynamic Surveys

1 March 2017 till present

Roles and Responsibilities:

•Maintain and develop a computerised customer and prospect database.

•Respond to and follow up sales enquiries though telephone enquiries

•Carry out market research, competitor and customer surveys

•Define and search for potential clients through on-line search mechanisms

•Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff

RFL: Temporary Position

Lead provider at Realnet

Date: 1 October 2016 – 31 March 2017

Roles and Responsibilities:

•Co-ordinate market information on behalf of the company

•Work diligently to create marketing qualified leads via outbound sources

•Follow up sales activities with clients & potential clients

•Honing expertise in mortgage and title processes, complex negotiations, and client relations; remaining up-to-date on current real estate market trends and performance.

RFL: Temporary Position

Public Relations Officer at Etchells and Young

Date: 1 June 2016 – 31 October 2016

Roles and Responsibilities:

•Achieving recruitment and sales targets as set by Multi NET Management following consultation.

•Liaising with estate agents.

•Understanding sales and market dynamics/business intelligence.

•Nurturing and maintaining close relationships with all new sources of business recruited

•Ensuring that proper training of sources of business is achieved through best advice/practice including training sessions where necessary.

•Ensuring the retention of sources of business through service excellence.

RFL: Temporary Position

Managing Member of Mighty Bonds

Date: 2006 -2009

Roles and Responsibilities:

•Relating and networking with various stakeholders within the estate agency and legal fraternities

•Delivering results and meeting customer expectations by constantly and consistently achieving targets and deadlines

•Achieving work goals and objectives as determined by client’s various needs

•Persuade and influence by keeping abreast of industry trends and combining experience to guide the clients into the best option/s

•Presenting and communicating information to clients, banks, attorneys and executive level

•Planning and organising various aspect including but not limited to direct and indirect marketing, financial matters, legalities regarding the property industry

•Build and maintain good relationships with various stakeholders and channels

•Relating and networking with attorneys and estate agents

•Generate own lead and following up on sources

•Strategy formulation and implementation for Marketing purposes

•Liaising with the four major banks to retain the best rate for the client/s

•Liaising with key stakeholders engage with existing customers to determine their possible residential re-mortgage needs and provide advice on mortgage lending

•Interact with independent estate agents and liaise with key account managers to sign them up as provider of potential business

RFL : Property market went into a slump and company was no longer viable

Home Loans Manager at Platinum Planet

Date: 2004 -2006

Duties & Responsibilities:

•Started Home Loans Division from inception

•Maintain long term client relationships by delivering ongoing support and assistance with estate agents and attorneys.

•Liaising on a daily level with attorneys and estate agents

•Continuously explore and investigate all opportunities to increase sources of business and sales intake

•Manage and track all submitted deals and keep the client informed of the progress and/or status of the application

•Flag problematic areas with management immediately

•To maintain long term client relationships by delivering ongoing support and assistance.

•Overseeing staff and staff deliverables

RFL: To start own Bond Origination Company

Home loans Consultant at Nedbank Home Loans Division

Date: 1998 - 2001

Duties & Responsibilities

•Maintain excellent customer service at all times

•Continuously explore and investigate all opportunities to increase sources of business and sales intake - through networking including investigating marketing strategies, proposals and launches

•Manage and track all submitted deals and keep the client informed of the progress and/or status of the application throughout the application cycle

RFL: Medical Reasons

Home Loans Consultant at ABSA

Date: 1992 – 1997

Duties & Responsibilities

•Responsible for agencies operating mainly in western suburbs of Johannesburg

•To maintain good relationship with management and agents of agencies

•Always exceeded annual target (performance ave 123%)

•To maintain excellent customer service at all times

•Keep abreast of what competitors are doing right to increase their market share

•Resolve customer complaints regarding service

•To maintain long term client relationships by delivering ongoing support and assistance.

RFL: Received a job opportunity at Nedbank

Estate Agent at Seeff Residential Properties

Date: 1990 - 1992

Duties & Responsibilities

•Keeps up with local and regional market activity and industry news

•Researches active, pending, and sold listings and reviews the daily MLS Hot Sheet or Activity Report

•Completes, submits, and files paperwork, such as real estate documents, agreements, and records with the proper state agencies

•Plans and coordinates appointments, open houses, showings, and meetings with clients and other real estate agents

•Develops marketing plans for listings and creates fliers, newsletters, and other promotional collateral

•Responds to incoming emails and phone calls

•Update websites, social media profiles, and blogs

RFL: Joined The Perm Bank

Home Loans Consultant at Perm Bank

Date: 1988 – 1990

Duties & Responsibilities

•I was the first Home Loan Consultant appointed in South Africa

•Dealt with lending institution, acting on the behalf of potential borrowers to get the best loan for their financial

•Situation

•Developed relationships with real estate agents who might then recommend these mortgage loan consultants to their clients when they are ready to apply for a loan

•Assists individuals and businesses in need of loans to buy or refinance a house or other real estate property

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