LEÔNCIO R. COSTA JR.

SUMMARY

Dynamic, self-driven and result-oriented IT professional with sixteen years of experience delivering exceptional customer service while following the highest standards of ITIL and COBIT. Outstanding communication skills with proven success in relationship building, client satisfaction and full cycle implementation of Microsoft, Intel, CISCO, SAP ECC. Establishedknow-howof management and execution of large infrastructure environments based on Intel, Microsoft and SAP technology. Career supported by a MBA in Entrepreneur Technology and B.S. in Computer Science.

KEY QUALIFICATIONS

Over six years of hands-on systems experience

Trilingual: English, Portuguese and Spanish

Critical thinkingand problem solving

Excellent communication skills

Ability to work in fast pace environment

Comprehensive knowledge of infrastructure.

WORK EXPERIENCE

QuickSilver Customs Broker – San Diego,CA

IT Analyst

2014 – Present

Provide counseling of best practices, troubleshooting and re-design of size and equipment, Performed PC and printer repairs, OS upgrades and data migration, Provided efficient solutions to a broad variety of technical problems which often included PC, peripheral and network repairs.

Install and upgrade systems as well as provide high quality end-user support

Develop necessary documentation systems and processes

BRF Brasil Foods S/A – Brazil 2006 - 2014

Senior IT Analyst

Successfully supervised a team of 20 analysts while executed project management, set priorities and implemented procedures

Performed network equipment, cable and hardware installations, via cable duct access to supply connectivity on

different floors of a complex office environment consisting of multiple floors.

Responsible for approving, testing and purchasing computer equipment in timely manner

Configures, installs, moves, upgrades, tracks, tests and repairs hardware, software as well as peripheral components

Successfully created over 5000 users in Active Directory and 20 user in sap per day;

Surpassed goals set by management in 120% which led to promotion to Sr. Analyst in 2009

Responsible for monitoring and managing SAP systems,obtaining a 99.99% success rate of running operations

Effectively outsourced IBM contract for the area systems, which is aimed to manage the SAP and legacy systems used in the company, including the implementation of improvements, controlling cost, time, scope, quality and adherence to processes

SAP User Administration

Monitoring Work Process and Dialogs

Active Directory User Administration

Installation and configuration of SAP Frontend

Printers of Directors and print queues

Computer Support Specialist

Wireless connectivity

Maintain, analyze, and troubleshoot, software and computer peripherals

Citrix Clients’ administration

Thin Client Maintenance

Windows XP, 7, 8 and 10

Service to users and performance analysis of the system

Administration of calls and requests

SAP implementation projects:

2010- 2014 - SAP project implementation GRC 10- SOX audit processes in SAP

2012 - SAP project implementation - Factory in Saudi Arabia

2013 - SAP project implementation – GRC 10.0.1 - NFE PI e P2P

2013 - SAP project implementation - Factory in Argentina

Monitored and executed processes defined by the project manager

Definition, creation and monitoring of new JOBS

Patch Update and versions of SAP, PI, P2P, BW

Analysis of the DUMP generated in the project tests

Creation of Connection RFC SAP ECC with IP, P2P and BW

Installation and configuration of digital certificate

Disk Contribution to the created environments PI, P2P and BW

Monitored the process definition with key users

Application of SAP NOTES BASIS

Meetings on site to define the project go live

Definition and implementation of roles and user profiles

GRC User Access Requests

Definition of size setting and environmental equipment

Involved in the GRC 10 project since the beginning until the go live of the project through to the team maintain

Update SAP GUI to version 7.5

Responsible for identifying, analyzing, and solving risks related to business and security

Opening solicitation SAPPORTAL for troubleshooting

Following the standards of PMI, ITIL and COBIT meetings

Itautec S/A - Brazil 2005 - 2006

Computer Technician

Analysis, Installation and Server Implementation (Samba, Proxy, Firewall, Email, NT, Linux, 2003)

Technical Support Level 2 and 3 and maintenance in ATMs, POS's, Commercial Automation, Micros, Printers, Fiscal printers and banks of Software

Tested Service to users of ITAUTEC products

AutoplanAdm Consortium – Brazil 2003 - 2005

Support Analyst

Implementation and network management, user service, improvement projects, version upgrade projects, modeling and approval processes (Benner)

Monitored developments in IT

EDUCATION

MBA in Entrepreneur Tecnology

2009

Pontifícia Universidade Católica do Paraná, Brazil

Bachelor of Science, Computer Science

2004

Uniandrade Centro Universitário, Brazil

COURSES AND CERTIFICATIONS

GBA Global Business Administration – ISAE/FGV Instituto Superior Ensino – Brazil – 2012

Certified ITIL V3 Foundation Examination – Brazil – 2011

Certificate Cobit 4.1 Foundation – Brazil – 2011

Introduction to installing and managing Microsoft Exchange Server 2007(Course 5047) – Brazil – 2010

Academy SAP Basis – SAP Education – 2010

Configuring Windows Server 2008 Active Directory Domain Service 2008(Course 6425) – Brazil – 2009

Maintain Microsoft SQL Server 2005 Database(Course 2780) –Brazil – 2010

Development and Leadership DL – Inexh – 2009

Recovering Messaging Server and Databases using Microsoft Exchange Server 2007(Course 5050) – 2010

Cisco Certified Network Academy (CCNA) – NetAcad – Brazil – 2005

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