NENE CAGE

Sacramento, CA Phone: 510-***-**** E-mail: ac2d9w@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced customer service representative with over 10 years dedicated to providing supreme support to any client. Excited to join a new team and contribute wisdom and value to any project revolving around delivering exemplary customer service.

CORE COMPETENCIES

Training Conflict resolution management Team player

Calm under pressure Medical terminology Patient care

Patience Empathy Organization

Adaptability Critical thinking Knowledge retention PROFESSIONAL EXPERIENCE

UC DAVIS MEDICAL CENTER Sacramento, CA

UC Davis Medical Center is located in the heart of Sacramento, CA and is ranked among the top health care institutions in the country. With over 600 beds and greater than 40,000 admissions a year, UC Davis has a proven record of providing the best patient care and customer service offered.

Unit Service Coordinator III – SEP 2007 – SEP 2014 As a hospital unit service coordinator, I was responsible for many duties including, but not limited to: being the department’s first point of contact, utilizing multiple EMRs, maintaining and ordering of department supplies, clerical support to providers and nursing staff, as well as providing support to patients and families.

Answered over 500 calls per week (avg. call time – 3 min) from both internal and external callers

Trained and precepted over 10 unit service coordinators per year

Maintained inventory control over $500,000 in supplies for the department

Successfully supported multiple departments: Medical/Surgical; Trauma/ICU; Cardiac ICU, etc.

Go-to person for department side projects: Biggest Loser Challenge, Joint Commission Research, Holiday Potluck P R I O R P O S I T I O N S H E L D

ACTIVE NETWORK INC. Reservation Agent MAR 2016 – JUL 2016 ST. ROSE DE LIMA HOSPITAL (DIGNITY HEALTH) Unit Secretary OCT 2003 – JUN 2006 KAISER PERMANENTE HOSPITAL Registrar JUN 2001 – MAR 2002 KAISER PERMANENTE HOSPITAL Pharmacy Clerk JAN 2000 – JUN 2001 KAISER PERMANENTE HOSPITAL Staffing/Payroll Specialist JUL 1999 – JAN 2000 SOFTWARE SKILLS

•EMR systems: Epic, Cerner, Eclipses, Web-Ed, Web-Scheduling, Ansof, Grasp, and many other home-grown electronic medical records • Lawson, ADP Payrollmation • Microsoft Office Suite (2010 and prior) • PC, Network, and Application Troubleshooting • Operating Systems: Microsoft XP, Vista and Windows 8 EDUCATION

Skyline High School Oakland, CA

Professional Development Workshops completed throughout the years at each hospital