George Del Valle

Objective To obtain a challenging role where I can utilize my strong customer service; effective business skills, project managing, analytical and technical, team building, motivating, management and leadership experience to further assist the organization to grow and retain great talent. In addition to my objective, if given the opportunity, I would also conduct assessments and look for process improvements, assist with forecasting budget needs and finding savings, and also utilize my negotiation skills with 3rd party vendors, while also maintaining positive relationships with them. My goal is to help grow the organization and to grow along with you. By being efficient, always having a positive attitude, being a team player and a hard worker, I am confident we can and will meet yearly organizational set goals and objectives. I am very eager to contribute and be a part of a winning team! Education

[ 2002 - 2004 ] Westwood College of Technology Schiller Park, IL Degree - A.S. Computer Science & Network Engineering Acquired Certifications:

ITIL Cert 2017

Project Management Foundations: Leading Projects Cert 2017

Agile Project Management Cert 2017

Project Management: Technical Projects Cert 2017

Project Management: Healthcare Projects Cert 2017

A+ Certification: Core Hardware and Operating Systems 2005

CCNA 2 Routers and Routing Certificate of Course Completion 2003

In the process of obtaining several other certifications by 2018 Experience Healthcare Applications: McKesson Products/Horizon Clinicals (HEC, ED Tracking Board, HEO, HED, Meaningful Use/CPOE, HMCR, Mobile Physician Portal, Physician Portal, SharePlex, Fax Imaging, HAC, Monthly FDB Load, Web Forms), ExitCare, MS4, CareOs, CareLink, HMM (Horizon Meds Manager), EDIMs, EMERGIN, STAR, Abbott Point of Care & iSTAT systems, Meditech, AS400, HBOC, Misys, Pyxis Pharmacy System, Visual Superscript Pharmacy System, QS1, Medidose, Fluiddose.

Company Proprietary Applications: AccPac and AI (accounting system), MAG (claims processing and payment management system).

Software Applications: Very knowledgeable with several platforms of Operating System s, Microsoft Office Suites, SharePoint, DOS Command Prompt, Active Directory, AutoCAD, Adobe Acrobat Pro/DC (management of DC licenses), Adobe Photoshop, Cisco AnyConnect VPN, Norton, McAfee, Symantec Endpoint Protection, Citrix Web Console, Business Objects, Various Ticketing System Tools (DK Helpdesk, Numara FootPrints, ManageEngine, DELL ticketing, Silva), Remote Support Tools (RDP, PCAnywhere, Join.Me, TeamViewer, VNZ, GoToAssist, SeeIt etc.), Meridian Integrated Conference Bridge, TANDBERG Management Suite (Remote Video Conferencing), MS Lync, AVAYA VOIP Telephony Phones/Systems, Concur, GoToMeeting and Lynda.com (management of licenses & vendor relations), SAP

(System Applications Product), ERP (Enterprise Resource Planning). Programming Languages: HTML, HL7, EDI (Electronic Data Interchange) Work

Experience

[ 2014 – 2017 ] AXA Assistance USA, Inc. Chicago, IL 122 South Michigan Avenue, Suite 1100

Applications & Desktop Support Manager (Full Time)

Oversee business applications and support various teams for Las Americas (Local and Regional).

Provide tier II-III level support (24x7) and release management.

Direct daily operations for support teams, manage key metrics, service delivery and responsible for planning and execution of projects that address and impact operational changes.

Immediate 24 X 7 support. Manage the escalation of business application support cases escalated via the Regional Helpdesk to meet the SLA’s that are in place by coordinating with internal IT resources and external suppliers.

Supervision - Build effective teams through leadership and interaction with team members that includes both onshore and offshore staff. Effectively manage team member’s performance, goal setting and career/professional growth in line with organizational objectives. Conduct yearly performance reviews.

Monitoring – Ensure that all core applications meets or exceeds the key metrics that have been established.

Patching – Prioritize and ensure quality development of patches that are deployed to the production environment.

Application Release – Coordinate application releases with cross functional teams to ensure all the related information is gathered to successfully deploy patches and application releases are performed with minimal disruption to customers and the business.

7930 W. Grand Ave.

Elmwood Park, IL 60707

Phone: 773-***-****

E-mail: ac2d7z@r.postjobfree.com

LinkedIn: www.linkedin.com/in/george-

delvalle

Manage two separate teams on a daily basis and other IT teams during production issues and downtimes.

Provide risk assessments in support of new projects and live systems.

Recommend changes and enhancements as available information for new technology is presented and prompted by feedback of the business.

Engage in ongoing research of emerging trends and new technologies which may benefit the corporation’s goal of strategically implementing technology to enhance business performance and specifically support the business functions and global goals of the company.

Participate in the planning, writing policy and procedures, decision making discussions involving information management, senior management and executive leadership meetings.

Oversee, and execute IT related projects with impacted (business and IT) teams and resources as assigned.

Negotiate contacts periodically and assist in reducing company overhead costs. Maintain vendor relations.

[ 2012 – 2014 ] TENET / Vanguard Health Systems – MacNeal Hospital Berwyn, IL Senior Applications Analyst (Full Time)

Projects:

Managed small teams, created and coordinated test plans.

Attended, participate and lead user groups and professional organizations meetings/forums in order to enhance professional knowledge for the benefit of TENET / Vanguard Health Systems.

Build, test, and rollout the HEO system across all four facilities in the CHICAGO market.

Build, test, train and rollout CAF ED Tracking Board/HEC system in the CHICAGO market.

Rolled out a NEW Horizon Clinicals ER11/ER12 upgrade in conjunction with ongoing meaningful use/CPOE

Rolled out the ED Tracking Board HEC System throughout the CHICAGO market (all hospitals). General:

Developed and maintained “expert” knowledge of assigned applications, e.g., Horizon Emergency Care & ED Tracking Board, HEO (inpatient and ED), CAF & PCView emulators, ExitCare (discharge instructions), order mappings and Horizon Clinicals Infrastructure tables.

Analyzed data and tested application software, interface(s) and report writing.

Created and kept together documentation that was used for training, installs and “tip sheets” for providers.

Maintained a working relationship with all vendors and end users to administer and maintain current software applications. Collaborated closely with all medical staff, vendors and IT teams during upgrades.

Served as a proactive team member in all IT&S related initiatives, e.g., running new projects, system upgrades, scheduling DEMOs and training and executing implementations.

[ 2006 – 2012 ] Presence Health (Provena Health - Resurrection Health Care) Chicago, IL IS Applications Analyst (Full Time)

General:

Developed and maintain “expert” knowledge of assigned applications, e.g., HMCR, Mobile Physician Portal, ED Tracking Board, EDIMs, Point of Care Glucose & iSTAT system, Emergin and Pharmacy Systems (Pyxis).

Projects:

Implemented and led a new organization wide system successfully (Mobile Physician Portal). This consisted of 7 RHC Sites; 300+ physicians, residents, and medical staff personnel.

Coordinated, upgraded and led the Pyxis system upgrade on two RHC sites (St. Francis Hospital and St. Joseph Hospital). Upgraded all Pyxis Medstation (Auxiliary Consoles) from 3500 to 4000 model.

Participated in projects as assigned, e.g., HMCR, Mobile Portal, Mobile Carts (COW), ER 10.1 upgrade etc.

Developed documentation, training manuals, and issues list for modifications/enhancements to existing and new application installs.

Coordinated and participated in meetings and conference calls with all assigned resources to projects.

Provided users (Physicians/Residents/ED Staff) with educational training on application enhancements, new application installs, and reengineering of processes to improve and optimize application utilization. Support:

Provided exceptional and quality service to all end users and colleagues.

Conducted deep dives on application issues. Tickets were either resolved or escalated to appropriate IS staff and/or vendor for collaborative problem resolution. Monitored and owned the issued tickets until completion.

Demonstrated flexibility and showed expert knowledge in supporting multiple different applications.

Responsible for on-call support during off-hours and respond to support issues within the timeframe set by the department. During “off-hour” support, I carried a pager and responded within 10-15 minutes.

[ 2006 – 2007 ] Northwestern University Settlement Association Chicago, IL Noble Street Charter High School

1010 N. Noble Street

Consultant - Adult E.D. Instructor (Part Time)

Taught evening computer classes to adults ages 18 and over. Course Subjects: Computer Basics, Introduction to the Internet, Introduction to Keyboarding, Word Processing with Microsoft Word, Presentation Skills with Microsoft PowerPoint, and Spreadsheet Skills with Microsoft Excel.

Designed and distributed marketing materials and course completion certificates to all students.

Called/Emailed students periodically with class information, updates, and/or answers to questions.

[ 2004 – 2006 ] Presence Health (Provena Health - Resurrection Health Care) Chicago, IL IS Support Specialist (Full Time)

Answered end-user calls at the Information Services Support Center (ISSC) in a timely, professional and courteous manner.

Verified caller information (name, contact phone, department, facility, etc.) and logged all calls received into the Help Desk tracking software system (DK HelpDesk / DK Inventory Manager).

Provided end-users with a tracking number and expected response time for the problem or request they made. (Response time was based on RHC operational SLAs (service level agreements).

Provided basic assessment of issues presented by each caller to determine nature of problem or request and documented the issue in the DK Helpdesk tracking system.

Resolved most of the calls upon first contact based on established ISSC process and procedures by performing hardware troubleshooting and problem resolution over the telephone. Re-assigned calls that could not be resolved on first level contact to appropriate IS second level support team.

Created logins for system access, performed password resets for end-users per established protocols.

Assisted end users with basic desktop software application troubleshooting and resolution.

Provided users with IS forms and explain requirements of the forms completion and submission.

Monitored ISSC fax machine for submissions and logs, assign service requests for system access, projects, non-standard requests, and terminations.

[ 2003 – 2004 ] Presence Health (Provena Health - Resurrection Health Care) Chicago, IL Lab Support Specialist II (Full Time)

Performed a variety of duties associated with basic laboratory support functions such as filing, answering telephones, sorting mail, result retrieval, customer service, faxing reports, inventory and ordering of lab support supplies. Always maintained patient confidentiality.

Performed Laboratory Information System related functions such as order entry, login and receipt of specimens, retrieval of results, report printing/distribution, and charting.

Operated and monitor appropriate equipment, e.g., terminals, printers, fax machines, copiers, etc.

Performed required preventive maintenance on peripherals and laboratory equipment’s.

Observed safe and standard precautions in handling of specimens and performance of laboratory related duties.

Performed patient registration process into the laboratory or hospital computer systems either on inpatients, outpatients or outreach clients. Information entered would include patient demographics, insurance, and diagnosis description or codes, followed by laboratory test order entry. If information submitted was incomplete, inquires for clarifications were made to ensure accuracy and integrity of specimens received. Other

Experience

[ 2013 – present ] 1801 Elmwood Condominium Berwyn, IL H.O.A Board Member - Treasurer

Assist board members with meetings and provide professional advice for condo management and living.

Act as an intermediary between tenants and building staff.

Ensure all budgeting and expenses are up to par. Budget for projects and expenses as well as collection of Ass.

Work closely with our property manager and actively participate on all board meetings

[ 2012 – present ] 3330 S. Grove Condominium Berwyn, IL H.O.A Board Member - Treasurer

Assist board members with meetings and provide professional advice with condo management and living.

Act as an intermediary between tenants and building staff.

Ensure all budgeting and expenses are up to par. Budget for projects and expenses as well as collection of Ass.

Work closely with our property manager and actively participate on all board meetings

[ 2010 – present ] “GECA” Grand Elm Condo Association Elmwood Park, IL H.O.A Board Member - President

Call, execute and close meetings of the condo board.

Review and sign contracts, prepare agendas, lead deliberations and approve expense reimbursements.

Serve the HOA as the legality personnel for the board’s decisions and actions.

Act as an intermediary between tenants and building staff.

Work diligently with management to maintain the integrity and overall structure of our Condominium Association. Languages

• Fluent Bilingual Speaking and Writing (Spanish/English) Awards /

Recognition

Received

• Manager of “Employee of the Month “and “Employee of the Year” AXA Assistance USA

• Pass-It-On Award Presence Health (Provena Health - Resurrection Health Care)

• Above and Beyond Award Presence Health (Provena Health - Resurrection Health Care) References can be furnished upon request

Contact this candidate