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Medical Customer Service

Location:
Houston, TX, 77070
Posted:
September 20, 2017

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Resume:

Sherryl Mohammed

***** ****** ***** *** *** Houston TX 77070

Phone: 281-***-**** Email: ac2d6a@r.postjobfree.com

OBJECTIVE

Secure a position with a company that will allow professional growth and advancement. Customer service oriented professional with the ability to communicate effectively with people of diverse backgrounds, make independent decisions based on circumstance, organize with attention to detail, excellent written and oral skills, quick learner, self-motivated, team player, and ability to work under limited supervision. EXPERIENCE

Hewlett Packard via Staff Management Contract 02/16- Current Quality Auditor Specialist

• Inspects units, components and subcomponents prior to shipment to determine suitability for shipment

• Performs internal quality assurance audits throughout production floor

• Performs visual and safety inspections daily

• Maintain an orderly environment that facilitates access to supplies, manuals and other resource information

• Issue corrective action reports (CARs) for production staff, procedures and training

• Keeps accurate records of audits

• Performs general inspection and maintenance of audit records

• Responsible for managing and maintaining the Argos line

• Provides supervision to other staff in groups

Altus Medical Equipment 10/14- 06/15

Patient Affairs Analyst

• Maintains and processes patient medical records, computer data entries, and transcription of physician’s order

• Coordinates scheduling of test with different department to achieve cost –effective outcomes

• Verify insurance benefits and research diagnosis

• Maintain an orderly environment that facilitates access to supplies, manuals and other resource information

• Process and follow up on Authorizations,obtaining LMN’s, CMN’s, Sleep Studies and Authorizations

• Responsible for all incoming referrals

• Process all orders from Hospitals, Rehab Facilities & doctors’ offices

• Ensures that ordered services meet established medical necessity criteria also ensures that correct insurance plan codes are utilized for the billing process

• Create tickets for delivery to ensure patients receive all equipment’s in a timely manner

(Oxygen, wheelchairs, walkers, hospital beds, etc.)

• Accurately receive and posts payment received from patients. Balance cash drawer on a daily basis.

• Takes the necessary steps to ensure that protected health information remains private and confidential according to HIPAA guidelines.

Hewlett Packard via Staff Management Contract 04/13 – 10/14 Manufacturing Associate

Lead Tech

• Responsible for managing and maintaining the New Argos Line.

• Maintain an orderly environment that facilitates access to supplies, manuals and other resource information

• Test and Repair several Argos, brix2, Apollo and Gemini Servers.

• Document all hardware and software failures and resolutions, for future reference and quality control.

• Assembly Operator Utilizing Shopfloor System to Assemble ML/DL/Blade Servers

• Test Operator tasks including Pretest, Run-in and Repairing of HP ML/DL/Blade Servers

• On the Job Trainer for new manufacturing associates.

• Assembly of Pod Rack Servers, which includes performing Final network team audit steps,

• Installation of all Network Cables, power cords, and scanning all information into HP System (SFNG). Hewlett Packard via Staff Management contract 09/10- 08/12 Manufacturing Associate

Lead Tech

• Assembly Operator Utilizing Shopfloor System to Assemble ML/DL/Blade Servers

• Test Operator tasks including Pretest, Run-in, troubleshooting, and Repairing of HP ML/DL/Blade Servers

• On the Job Training for new manufacturing associates

• Ensure customer specifications and company standards are abided to, familiarized myself with new company product and technologies as they are released. Apria Healthcare 03/04 – 02/09

Medical Biller & Collector

• Obtain Certificate of Medical Necessity(CMN’S) and Prescriptions (Rx’s), Process renewals of CMN’S and Rx’s, Maintain and monitor all follow ups on CMN’S and Rx’s, Reviews CMN’S for Physician signature, verify benefits and research diagnosis.

• Maintains and processes patient medical records, computer data entries, and transcription of physician’s order

• Coordinates scheduling of test with different department to achieve cost –effective outcomes

• Data entry for all suspended CMN’S and Rx’s in Apria’s system, process claims and mail with appropriate attachments, creating and update Revenue Spreadsheet for suspended department, adjust invoices accordingly after research

• Collect on accounts ensuring payments are received and applied timely, process appeals on denied claims.

• Billing Medicaid, Medicare and non- government payors Compaq Computer Corp 10/97-12/01

Line Coordinator

• Participated in continued education on CPU installation, assist in production and repairs of CPUs along with building book kits, monitor inventory level, create/ Update inventory spread sheets, Installation of chips, hard drive and PCA, conducted final inspection of computers to ensure they work properly.

• Met production schedule deadlines.

QUALIFICATIONS and EDUCATION

Skills: Working Knowledge of Microsoft Office 2013 and Lower, Word, Excel, PowerPoint and Access. Windows 8\ 7\ Vista\ XP. Microsoft Outlook 2013 and Lower, Word Perfect 5.1/ 6.1, Medical Collection

(Medicare/ Medicaid/ Workman’s Comp/ Non-Government Payors), Medical Billing (Medicare/ Medicaid/ Workman’s Comp/ Non-Government Payors)CPT & ICD-9 Coding, Accounts Receivable and Accounts Payable operations of business machines, ability to follow the process to build computers. Apria Healthcare, Houston, Texas

Certificate: Account Receivable Certification

Compaq, Houston, Texas

Certificate: Certificate for Repair Fundamentals I North Harris College, Houston, Texas

Diploma: GED

Asja Girls College, Trinidad West Indies

General Studies

Referral available upon request.



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