Hugo G asca

**** * * ****** * ve

Chicago, I L * 0625

ac2bm6@r.postjobfree.com

Cell: 7-73-875-****

● Responsible a nd b ilingual i ndividual

Areas o f E xpertise

Customer S ervice M anagement

Complaint H andling & R esolution

Customer S atisfaction E nhancement

Front-End S upervision

Training & T eambuilding

Cost-Reduction S trategies

Professional E xperience

H&R B lock 1 2/2016 t o 4 /2016 Tax A ssociate

Prepare i ncome t ax r eturns o n b lockworks, g ive a dvice a nd t ips t o r educe t ax l iability f or f uture y ears, built r elationships w ith c lients, g enerate b usiness g rowth a nd i ncrease c lient r etention. Flattop G rill 8/2011 t o 6 /2015

Supervisor/Server

● Inventories ( tracing a nd v ouching) u sed e xcel t o k eep r ecord o f i nventories. C onduct a ctual c ount of t he i nventories e very w eek t o e nsure t hat w hat w e h ad o n t he s ystem i t w as t he s ame a s w e actually h ad o n h and.

● Provide a n e xcellent c ustomer s ervice b y m aking s ure e very g uest w as h aving g reat s ervice a nd everything w as r unning a ccording t o c ompany s tandards.

● Control l abor c ost b y m onitoring r evenues o n a t imely m anner a nd k eep i t u nder 1 7% o f t he revenue.

● Control l iquor a nd f ood c osts b y m onitoring r evenues, i nventories a nd u sage.

● Make f ood, l iquor a nd s upplies o rders b ased o n i nventories a nd p rojections o f s ales.

● Cash r econciliation w ere d one e very n ight b y c ounting p etty c ash, c ash d rawers a nd d eposits. A ll of t hese w ere m aintained o n r ecords b y u sing e xcel a nd b ank d eposit s lips.

● Profit a nd l oss r eports w ere g enerated e very w eek, m onth a nd y ear u sing e xcel.

● I s upervised a t otal o f 2 5 e mployees o n t he r estaurant a nd a bout 5 t o 7 o n e ach s hift. CD O ne P rice C leaners 3 /2010 t o 2 /2012 Cashier

● Provide c ustomer s ervice

● Inspection o f o rders r eceived a nd p icked u p b y o pening a r andom r eceipt o n t he s ystem a nd c heck that w e h ave t hat o rder i n h and o r t hat i t w as d elivered b y a n e mployee.

● Receive g arments f rom t he c ustomers, c ount t he i tems a nd c reate a o rder a nd r eceipt n umber a s well a s r eceive p ayment f or t he s ervices p rovided.

● Return o rders b y g etting t he o rder o r r eceipt n umber f rom t he c ustomer a nd l ook f or i t o n t he system t o g et t he r ow a nd n umber o n t he r acks w here t he i tems w ere p laced. Car O utlet 1 /2010 t o 3 /2010 Sales r epresentative

● Call p rospective c lients t o s et u p a ppointments a nd i ncrease b usiness g rowth.

● Fill o ut a pplications f or f inancing a nd s ale c ars. Chipotle M exican G rill O ak P ark, I L 8 /2005 t o 1 0/2009 Service M anager, 5 /2007 t o 1 0/2009

Kitchen M anager, 4 /2007 t o 5 /2007

Crew m ember, 8 /2005 t o 4 /2007

● Full i nventories w ere d one e very t wo w eeks u sing e xcel a nd a p artial i nventory e very t ime w e needed t o m ake a n o rder w hich w as t wice a w eek.

● M ake a nd r eceive f ood o rders t wice a w eek t o k eep e nough i nventory t o p roduce t he p rojected weekly s ales.

● Handle c ustomer c omplaints a nd r esolve t hem i n a p rofessional m anner.

● Order o ffice a nd k itchen s upplies a s n eeded.

● A pprove i nvoices b y g oing t hrough o ur r ecords a nd m ake s ure t he s ervice w as p rovided a nd t he amounts w ere c orrect.

● C ash r econciliations w ere d one a t t he m iddle o f t he d ay a t t he t ime o f s hift c hange a nd a t t he e nd of n ight b y c ounting p etty c ash, c ash r egisters a nd d eposits a nd m aintaining r ecords o n e xcel sheets.

● Control f ood c osts b y m onitoring i nventories, s ales a nd p ortioning.

● Control l abor c ost b y s cheduling e mployees a ccording t o p rojected s ales a nd m anage t hroughout the d ay a ccording t o a ctual s ales.

● C ash h andling a udits w ere d one b y g enerating s ales r eports a nd c ompare t hem t o a ctual c ash o n cash d rawers. A lso, b y o pening a r eceipt r andomly a nd v erify e verything t hat w as s old w as o n t he receipt a nd t he c ash a ccepted w as t he s ame a s w hat t he r eceipt s aid.

● Profit a nd l oss r eports w ere c reated u sing e xcel e very t wo w eeks w hen w e d id i nventories.

● Train f uture m anagers a nd n ew c rew m embers.

● A ssign d uties a nd p rojects t o k itchen m anagers a nd c rew m embers Education

Northeastern I llinois U niversity C hicago, I L Bachelors i n A ccounting

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