Phyllis Ward

Lake Worth, FL ***** US

Phone: +1-561-***-****

Cell: +1-312-***-****

ac2bi3@r.postjobfree.com

EMPLOYMENT HISTORY

Executive Assistant/Office Manager/Trainer/Transaction Coordinator

Douglas Elliman Real Estate

November, 2016 Present

Closed a gross % of income after commission split totaling $2.785M to date by taking all deals from Contract to Close while often providing concierge services to Confidential Customers

* Wrote contracts based on brokers specifications for review and submission

* Ensured that all documents were signed, initialed and dated as necessary via E-sign and appropriately distributed to all necessary entities such as title, attorney’s, lenders, cooperating realtor’s and of course you

* Uploaded all of the property details and photo’s into the MLS

Arranged photo shoots

Ensured that escrow deposits are wired on time to the appropriate broker, title company or closing agent

Made sure timelines are maintained per contract

Set up all Inspections (i.e., home, soil, well, septic)

Provide parties with reports as necessary (realtor, buyer, lender, attorney)

Provide realtor’s with necessary information to be able to renegotiate deals if needed

Recommend three or more tradesmen (your choice) for repairs to Seller’s

Prepared Addendum’s, Extensions and other pertinent documents as needed for review and approval

Provided Buyer’s with HOA/POA information and assist as needed

Continuous contact with lenders, closing agents, HOA/POA and customer’s to ensure progression of deal

Provide realtor with weekly updates (more often as needed)

Prepared CMA’s for realtor

Provide realtor with necessary dates, times and documents for them to attend closings

Completed all business aspects of company inclusive of Executive Calendar and Travel, Maintained Communications with all customers, Gateway and/or Gatekeeper, Ensured Executive Ate, Clerical duties, Attended Meetings and Training's and took notes to bring to Executive, A/P, A/R, Payroll, HR, Conducted meetings and Training

Maintains Confidentiality of all high net worth customers

Collaborate with customers, attorney's, banker’s and, accountants in order to ensure successful closing

Ensure that all necessary property inspections and zoning requirements are completed prior to the end of the feasibility period

Luxury Real Estate Specialist

The Keyes Company

May, 2013 April, 2016 (2 years 11 months)

Provided sellers and buyers with exceptional knowledge and customer service to assist them with their real estate needs

Knowledgeable of Flex MLS, Showing Time, Florida FAR Bar, negotiating skills and superior customer service

Seasoned Negotiator

Entrepreneur

TCH Management

November, 1990 December 30, 2012 (22 years 1 month)

Performed all Executive Assistant duties inclusive of calendar maintance, travel plans, A/P A/R and credit card reconciliation using QuickBooks, H/R responsibilities, interviewing (on-boarding), schedule appointments, conduct trainings, event planning, CRM maintenance, filing, scanning, MS Office Suite, provided superior customer service, staff management, contract procurement

Sphere-head for many fundraising events buy collaborating with various team members and donors and ensuring that planning and successful outcomes of these events

Planned and organized all aspects of fundraisers inclusive of donor support, successful financial outcomes, venues, lighting, platforming, menu’s, raffles, video/electronics, appropriate parking (ingress/egress), program, security as needed, etc.

Responsible for the successful operation of eight affiliated companies

Successfully managed a staff of 173 professionals

Conducted Training and team-building programs

Ensured that all necessary audits and controls were in place to ensure, safety, compliance and maintenance of all locations

Ensured that all time sensitive matters were addressed in timely manner

Ensured successful management of Multi-location business

Managed (3) Preschool for All Grants, (4) Head Start Grants, ITIP’s, CACFP programs, (2) B/A School Programs

Successfully performed some aspects of the Human Resource department for 150+ professionals

Responsible for benefits, on and off-boarding, COBRA, employee file maintenance, employee evaluations, employee handbooks, policies and job description updates

Implementation of Best Practices

Knowledgeable of ADA, FLSA, FMLA and EEO

Experienced in Workman’s Comp claims and DOL disputes

Performs payroll functions for Paychex as needed

Conducted weekly review of P&L, Balance Sheets, AP/AR, Reconciliation Reports, and all State and Federal Income/Expenses

Conducted weekly Director’s Meetings with all Center/Program Director’s

Collaborated with other local Child Care Owners and lobbied for state funded programs

Implemented monthly incentives to improve customer service and quality programs

Managed organization operations by directing and coordinating activities consistent with established goals, objectives and company policies

Created programs to ensure attainment of business plan growth and profitability

Provided budget direction and structure for operating units and teams

Implemented improved processes and management of methods to generate workflow optimization

Developed strategies and policies aligned with organizational goals

Proficient leader, team builder, trainer and manager

Collaborated with other business owners and company leaders frequently to improve programming and implement procedures to enhance quality processes and best practices

Improved revenue by increasing employee retention, successful cost negotiations, contract procurement and management

Established policies for tracking and reporting inventory and personally responsible for the reduction of theft/loss by implementing appropriate audits and controls

Ensured company budgets were met and provided necessary line item adjustments

Exceptional time management, organizational and prioritization skills

Delivered superior customer service to employer, customers, office staff and potential customers

Ensured compliance with all company, local, state and federal governing agencies

Former AEYCE and NAEYCE member

Proficient user of MS Office with Advance Skills (Word, Excel, PowerPoint, QuickBooks and Outlook)

Developmental Trainer & Field Coordinator

Chicago Public Schools

September, 1983 October, 1990 (7 years 1 month)

Responsible for continual training and mentoring of high school teachers and para professionals of special education students

Utilized various software and training materials to provide continual educational training

Provided recommendations and programs that enhanced their learning environments

EDUCATION

Prairie State College

ECE Certification,

Degree date: 1991

Chicago State University

Bachelor of Arts,

Degree date: 1983

Florida Department of Education Bureau

Educator Certifications

Contact this candidate