Christopher D. Bowens

**** *. ****** ****** – Milwaukee, WI. 53212 414-***-**** ac2bbo@r.postjobfree.com

Objective

To secure a key Information Technology Technical position in a technologically and progressive company.

Experience

PC\LAN Analyst

Brookdale Senior Living, Milwaukee, WI June 2005 – Dec. 2016

Helpdesk Hardware Support Technician for 600 buildings and 7000 client desktop computers, printers, thin clients and laptops that connect to the domain directly and remotely using VPN Network Authentication.

Imaged, configured, deployed, installed and troubleshoot desktop, laptop and remote satellite offices network connection issues and either repair, resolve\service or replace dysfunctional hardware. Created Superior Advanced Resolution Warranty support through 3rd party vendors: Dell, HP, Lenovo and Lexmark.

Project Manager

Alterra Healthcare, Milwaukee, WI Oct 2004 – Feb 2005

Managed the project schedule, scope, resources, risks, quality, and cost to ensure a timely and costly implementation.

Produced Project Management deliverables according to the Standard Project Management Process (SPMP).

Demonstrated experience working under high pressure while engaging a tight schedule, deadlines, shifting priorities during a transfer of properties which altered the entire scope\completion of the project.

XP Deployment Specialists & Infrastructure Relocation Associate

WE Energies\Seyfarth-Shaw, Milwaukee\Chicago, WI\IL Sept 2003 - Sept 2004

Migrated 3,200+ Network Computes, Users and printers from NT4 to MS Server 2003 AD Domain controller. Added, removed, created and deleted users from the Old to the New Domain AD Controller.

Provided Excellent Onsite Helpdesk Migration Support in over 30 Locations in the State(s) of Wisconsin and Michigan during a Eight month network upgrade.

Created automated trouble tickets for open issues using Remedy ticket management system.

Help Desk Analyst

Miller Brewing Company, Milwaukee, WI Aug 2000 – Aug 2003

First point of contact phone support for all Market Areas, Corporate Users and Distributors.

Provides end users support for all LAN-based applications.

Supports, monitors, tests and troubleshoots hardware and software problems pertaining to LAN and WAN connections.

Monitor network operations utilizing troubleshooting software and assist the client with interpreting the testing results and determine if the client’s equipment\circuit, vendor connection lines or company routers are the cause of the interruption in service and initiate measures for prompt rectification.

PC Technician

SonicAir UPS Logistics, Louisville, KY Sept 1995 – Dec 1999

Reconfigured WAN from Token Ring Configuration to Ethernet configuration while Implementing IP addressing and routing. Test reconfigured Networking devices and replaced older equipment which works better in the Ethernet environment.

Data recovery and back up via tape, CD, or segmented workstation hard drive for immediate critical data backup or software deployment point.

Education

Degree obtained - Certificate obtained

Networking Essentials Certificate of Course Completion A Technological Advantage Inc. Louisville, KY 1999

Physical Inventory Management Certificate of Course Completion U S Army Logistics Management College Ft. Lee, VA 1990

Primary Leadership Development Certificate of Course Completion Department of the Army Primary Leadership College, Baumholder, Germany 1990

Maintenance Management, Diploma, U S Army Logistics Management College, Ft. Lee, VA 1989

Quartermaster Logistics Supply, Certificate of Course Completion, Quartermaster School of Logistics, Ft. Lee VA 1982

Computer Skills

A+ Operating Systems/Hardware Concepts, Programming Design Development. Batch file management to include memory management with hands-on experience with advance hardware\software concepts.

Advanced Microcomputer Applications & Development. MS Office Suite (2013, 2017 & 365) & Windows Operating System(s) 7, 8 & 10.

Query Programming (Level 1 Programming Course) Database programming using MS Access. Created and modified relational databases through VBA. Created and modified actual Payroll Database with Advanced programming techniques to include table design and specified query look-up for the Employee Payroll DB.

Networking and Communications. Covered all network characteristics, design and setup of small Local Area Networks to include problem targeting and pinging of network nodes and print servers using HP Jet Direct &b HP Jet Direct Admin.