Zein Ghaddar

Experience up to ** years in Commercial, Sales, Operation and

Management field

Excellent Communication Skills - Experience in Organizational Effectiveness & Operations Management - Excellent Interpersonal Skills & Collaborative Management Style - Excellent People Manager -Strategic Market Planning - Customer Relationship Management -Multi Channel Distribution-Customer Acquisition & Retention - Merchandising Promotion - Vendor Relations - Sales Training & Team Leadership - Competitive Positioning - Market Analysis - Strategic Pricing - Contract Negotiations

Personal Profile

Date of birth: 25/ June/ 1984

Nationality: Lebanese

Address: Lebanon

Marital Status: Married

Phone Number: 00961-79- 131 759

009**-**-***-***

Email: ac2b1a@r.postjobfree.com

Languages

Arabic: Spoken and Written (Professional)

French: Spoken and Written (Professional)

English: Spoken and Written (Professional)

Professional Experience

Commercial Operation Manager (2015-2017)

EDITEC-Premier Games, Lebanon-Africa

Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals;

Direct annual budgeting and planning process for the organization’s annual budget in coordination with Executive Director and monitoring cash flow between the shops;

Oversee short and long-term financial and managerial reporting;

Managing day to day processing of accounts receivable and payable, producing reports as requested;

Reconciling monthly activity, generating year-end reports, and fulfilling tax related requirements;

Managing grantor contracts and reimbursement requests;

Maintaining Intersection's archival and administrative files;

Administering payroll and employee benefits and organizational insurance;

Ensure that Accounting Department requests are resolved and communicated in a timely manner to internal and external parties;

Develop long-range forecasts and maintain long-range financial plans;

Develop, maintain and monitor all fundraising and accounting systems and procedures capturing all pledges, billings and receipts and for the recording of all revenue transactions, recommend and implement improvements to systems;

Prepare annual audit and be a liaison with all outside vendor;

Manage functions;

Increase the effectiveness and efficiency of Support Services through improvements to each function (Sales, HR, IT, Finance) as well as coordination and communication between functions;

Drive initiatives in the management team and organizationally that contribute to long-term operational excellence;

Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth;

Contribute to short and long-term organizational planning and strategy as a member of the management team

Examines company rules to make sure they stay relevant and makes recommendations for necessary changes;

Looks for opportunities to grow the business;

Analyses sales and other reports that give insight into how a company can make adjustments to improve performance;

Manages daily company operations;

Resolves issues with contracts and commercial operations;

Country Sales Manager (2010-2015)

SOFERGA –Societe du Fer Gabonais S.A.R.L, Lebanon-Africa

Develops and executes the business plan, to achieve agreed revenue, volume and margin targets for designated Products;

Set the construction material sales direction including vision, strategy, competitive environment, short and long term needs;

Drive accurate process to forecast sales and ensure availability of product to meet market requirements;

Ensure Participation of sales personnel in the formulation and implantation of company strategy and process;

Constructs detailed customer database and business plans aligning with marketing, production and logistics capabilities, to meet the revenue and profit plans company;

Establishes Personal contact with key customers and regularly monitors the handling of large accounts;

Analyze slow moving sales and find ways to move it around.

Conduct inventories;

Transfer clear and correct image about market situation on monthly basis to the top management to help them take the right decisions;

Ensure sales plan implantation, motivates sales team, and evaluate the progress with them;

Monitor the sales and the products stock on daily basis;

Conduct Periodical field trips to ensure the implementation of the sales plan, and that services and quality of the materials are up to company standards;

Sales Supervisor (2009-2010)

Ghaddar Company for Generators and Motors, Lebanon-Dubai

Arrange meetings with potential customers;

Listening to customer requirements in the aim of fulfilling their needs, and developing relationships with existing customers;

Acting as a contact between a company and its existing and potential markets;

Negotiating the terms of an agreement and closing sales;

Representing the company at trade exhibitions, events and demonstrations;

Negotiating on price, costs, delivery and specifications with buyers and managers;

Advising on forthcoming product developments and discussing special promotions;

Checking the quantities of goods on display and in stock;

Recording sales and order information and sending copies to the sales office, and entering figures into a computer system;

Making accurate, rapid cost calculations and providing customers with quotations.

Area Sales Supervisor (2007-2009)

Olayan Kimberly – Clark Arabia Co, Saudi Arabia

Up-sell and cross- sell new products or services to existing customers;

Contact prospective customers and provide them with information on the company that we are representing and the services we provide;

Ensure that appropriate information is available of the product or service being endorsed;

Schedule appointments with customers to show them product features or offers advice;

Take telephone calls from new customers ones and provide them with information asked for;

Guide potential and existing customers to determine and fulfill their purchase needs;

Ensure keeping up with new product development and features;

Process returns and exchanges in accordance with cashiers;

Ensure customer loyalty by providing exceptional customer services;

Follow up on customers through after sales customer service;

Prepare orders for delivery to customer’s homes, offices, and companies;

Ensure that products are sealed and packed appropriately and are ready for being transported;

Handle Merchandise preparation and inventory duties;

Make sure that deliveries have been made in a time- efficient manner;

Maintain and update sales logs on a periodic basis;

Education

2003-2006 Bachelor Degree in LAW

Lebanese University (Faculty of Law, Political Sciences & Management)

Technology Skills

Microsoft office (Word, Excel, Power Point, Outlook)

Internet, Social media, & so many related programs

Trainings

English Language Certificate - American Centre (ALLC International)

Excessive Computer Training Certificate - A.C.T

References:

Sahar Abboud HR Manager-Lebanon- 009*********

Mohamad Daher HR Manager -Africa- 002**********

Hassan Mortada Operation Manager 002**********

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