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Customer Service Manager

Location:
Mount Pleasant, SC, 29464
Salary:
negotiable
Posted:
September 14, 2017

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Resume:

Ellen Elaine Sipes

**** **** ***** **** ***

Mount Pleasant, SC 29464

843-***-****

ac2avy@r.postjobfree.com

OBJECTIVE

Energetic Coding Technician with expertise gained through years of experience in the business and medical fields seeks a similar role in order to contribute to a rewarding company.

SKILLS

Effective writing and speaking skills

Self motivated

Punctual and organized

Proficient in Microsoft Office (Word, Excel, Outlook, Power Point), Windows, Ingenious Med billing system, HPF, Verinet system, Lotus Notes, Visual Labor Management, GEAC computer system, Horizon Practice Plus billing and scheduling program, Allscripts billing system, Magic-LSS integrated solutions program, Avadyne billing system, Aeos billing system, Navicare and Dictaphone.

EXPERIENCE

Apollo-MD, East Cooper Hospital, Hospitalist Mt. Pleasant SC

Practice Coordinator (September 2016 to Present)

Responsible for daily schedules for the doctors

Responsible for sending charts to the billing and coding department

Responsible for monthly reports

Carolina Hospice Care Mt. Pleasant SC

Billing and Coding Manager/Specialist (September 2015 to May 2016)

Responsible for sending claims to Medicare each month

Responsible for posting Medicare payment and resolve any billing issues

Responsible for adding new patients to the Medicare system for billing of Hospice claims

Roper St. Francis Healthcare / Physician Billing and Coding Charleston, SC

Coding Tech II (February 2010 to September 2015)

Responsible for handling government and commercial claims that have been denied.

Worked on the Specialty team and different practices in the Roper Saint Francis Healthcare System.

Worked to obtain payment on claims by secondary insurance.

Coding for Radiology for Hampton Regional Hospital

Accounts receivable for Hampton Regional Hospital.

West Ashley Primary Care / Roper Saint Francis Healthcare Charleston, SC Billing Specialist (August 2008 to January 2010)

Coded the feed-tickets

Entered charges into the computer system to generate statement for Commercial, Private, and Government Insurance agencies.

Handled accounts receivable, telephone calls, and cash of the co-payments.

Cross trained to work in the front office doing check-in, check-out, referrals, and set up of patient accounts.

Harris Teeter Matthews, NC Payroll Clerk/Assistant Customer Service Manger (October 2003 to June 2008)

Bookkeeping for approximately 150 stores.

Entered uniform deductions, United Way deductions, Savings Bonds, Hugh Ashcraft, Garnishments and other payroll deductions as requested.

Utilized Visual Labor Management for adjustments for warehouse, vacation and personal time to ensure all of the correct stores or departments were charged the correct work time.

Assisted at the customer service desk and the accounting office.

Responsible for the daily schedules of the front-end associates, handling customer complaints and returns.

Pitney Bowes Inc. Trenton, NJ

Administrative Assistant, Human Resources (March 1989 to April 1996, July 1999 to August 2001)

Handled equipment sales warnings, end of month reports and Customer Service for the Sales department.

Made sure that all new orders were processed in a timely manner and the equipment was shipped.

Handled all of the incoming and outgoing calls pertaining to Federal Government and Commercial accounts.

EDUCATION

American Academy of Professional Coders

Course completion, Certified Professional Practice Manager, August 2015

Carolinas Health systems

ICD-10 Course, June 2012

American Academy of Professional Coders,

CPC Certification, September 2009

Palmetto Professional Coders Association

Active member since 2010

Officer of Education, 2011, 2012, 2016

Board officer-2013, 2014, 2015

Central Piedmont Community College

Advance Coding Course, April 2009

Medical Billing and Reimbursement Course, December 2008

Medical Terminology Course, May 2008

Pharmacy Technician Course, December 2007

Mercer County Community College

Microsoft Courses, December 1999

Associates Degree in Applied Science, General Business Management, December 1987

References available upon request



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