Edward Maule

*** * ** **** ***, Orange, CA, *****

Cell: 714-***-**** ac2auw@r.postjobfree.com

IT HELP DESK TECHNICIAN

Tier 1 Help Lines Technical Support User Training Software/PC/LAN Troubleshooting Warehouse Equipment Hardware

Four years of help desk experience providing software, hardware, client/server and networking technical support.

Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.

Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.

Key Skills

Technical Troubleshooting

Hardware Configurations

Offshore Team Collaboration

Software Installs

LAN Connectivity

Problem Diagnosis

Phone & Online Support

Preventive Maintenance

User Training/Support

Customer Service

Complaint Handling

TECHNOLOGY PROFICIENCIES

Software: MS Office (Word, Excel, Outlook, PowerPoint, Access); VMware applications; Dameware; Teamviewer; anti-virus programs, Wavelink Avalanche, RSA

Browsers: Chrome; Safari; Firefox; MS Edge; IE; Opera

Hardware: PCs, Laptops, IP Phones, Printers, Routers, Modems, Motorola Gladiators and RF guns.

Networking: LAN & VPN/Remote Connectivity, TCP/IP

Platforms: Windows, Mac OS

PROFESSIONAL EXPERIENCE

Tillys - Irvine, Ca

Tier 1 Help Desk, 2012 to 2017

Managed roughly 100 User pcs,100 Handheld Devices used in Picking, packing and putaway departments in our Warehouse and Office complex at our Ecom Facility,

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking questions and researching, analyzing and rectifying problems.

Webcor Concrete – Los Angeles, Ca

Union Carpenter, 2005 to 2008

Responsible for building curbs, blockouts, wall forms, column forms, and Decks

Performed Lay-Out for footings, slab on grade, walls and columns.

Responsible for building wall framing and column framing

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