John A. Collier

Greenwood, IN *****

ac2agv@r.postjobfree.com 317-***-**** www.linkedin.com/in/john-a-collier-30b91b14

Supply Chain-Logistics Operations Professional

Innovative solution designer focused on creating and implementing effective business strategies

Collaborative self-starter with track record of driving operational excellence and business development by increasing customer markets/services through vendor management, portfolio expansion, process improvement and change management. Excellent leadership skills and strategic thinker, defining cross functional creative solutions. Teams well

with and influences all levels of internal and external management.

Continuous Improvement Order Management Procurement Vendor Contract Management

Distribution Global Supply-Logistics Sarbanes Oxley Compliance Change Management

Business Development Six Sigma / Kaizen Logistics Expert

Professional Experience

EPSON AMERICA, Plainfield, IN 2009 – 2017

National Accounts Services Manager / Global Operations / Supply Chain Distribution

Manage a team of 30 responsible for daily CRM, contract management, logistics and supply chain functions for all major big box retailers, education, government and distribution channels, operational development and policy development, vendor compliance programs, throughout North America, Canada and Latin America. Develop and implement innovative and value add solutions for customers based on customer need analysis and retention design.

Oversee daily operation, order fulfillment, procurement and compliance to successfully support forecast, sales and marketing of Epson branded products across big box retailers, distributors and rep firms exceeding $2B annually.

Improved performance metrics year over year while assisting with the improvement of distribution operation procedures of vendor compliance, reducing compliance issues and improving fulfillment proficiency levels above 98% which have been maintained for 5 years.

Developed and maintain vendor management with partners nationally, responsible for all issue resolution and client satisfaction, VMI reconciliation/replenishment, compliance with sales and reduction of supply chain variances, managing the daily customer account services teams. (Order Entry, Parts, & Warranty Services)

Customer facing lead on all supply chain optimization projects, providing expert solutions to reduce compliance risk and enhance retention management on overall business support multiple channels and various teams.

Market growth for six consecutive years as the client facing liaison of supply chain operations, focusing on business development and customer retention with sales executives. Defining opportunities for continuous improvement with cost reduction and reducing fulfillment turns.

Cross functional collaboration with internal and external customer solutions to drive strategic plan for

multifunctional channel branding and teams across the US and CANANDA for continued market growth.

OLD DOMINION FREIGHT LINE INC, Indianapolis, IN 2008 – 2009

Account Sales Executive / Business Development

Developed new market opportunities, through direct sales and customer project support in an industry saturated by 3PL providers. Planned and executed sales strategies, improved supply chain services through optimization projects consulting directly with clients and cross-functional operations.

Achieved 19.7% growth, exceeded $5mm of new business building customer relationships by understanding and exposing customer needs, providing solutions to their pain points.

Created a new business niche by recognized the specific needs of a carbon fiber manufacturer (refrigerated trucks) and reliable delivery. Able to provide reliability and saving compared to the competition (4x our usual rates).

Strong reputation for exceptional customer project support leading critical distribution design from inception through delivery, which allowed me to bring clients with me from YRC/MIQ.

YELLOW-ROADWAY CORPORATION– (MERIDIAN IQ), Greenwood, IN 2004 – 2008

Manager of Business Services / Distribution Management

Managed client relationship for internal business services and development, acted as liaison between Yellow-Roadway and clients key contact for fulfillment of service distribution & compliance between operations and product rollout. (IT, Transportation, Distribution) Managed daily brokerage and directed customer support of logistic services nationally.

Monitored fiscal accountability of contractual service accounts in excess of $300mm annually for freight bill terms, increasing cycle turns by 40% and improving audit procedures and metrics.

Utilizing 3PL-relationships, was able to aggressively expand market presence in my region growing it from $1mm annually to $3mm.

Remove supply chain cost through on carrier optimization on LTL’s for national accounts, creating customer loyalty..

ERNST & YOUNG LLP – Cap Gemini, Indianapolis IN 1999 – 2004

Area Asset Manager / Project Manager

Designed and implemented a global procurement platform for America’s IT. Completed cost analysis to implement data integrity and integrate e-cards/forms and compliance scorecards to monitor engagement order management and inventory.

Directed procurement and inventory of $20mm throughout 12 states and indirectly across North America, limiting loss exposure from 12% to 1% as best in class globally and within 12 states.

Continuous process improvements and due diligence audits identified potential cost reduction and staff realignment utilization increase 50% within 5 years.

Developed shipping, receiving, and inventory management/quality procedures to ensure maximum efficiencies and performance standards were maintained between offices and client technology engagement sites.

Conseco - LLC, Carmel, IN 1996 – 1999

Asset Management Operations / Business Development

Grew automotive portfolio in sub-prime market. Expanded portfolio of services from idea to full operation. Completed dealer market analysis to implement initial regional markets, growing dealer base, products/services.

Expanded services throughout the Midwest securing $100mm in loans within a 15 month period.

Launched a new national auto lender, increasing portfolio growth and acquiring new markets to offer dealers services across 20+ states, increasing secured sales/loans of portfolio by 65%.

Directed daily portfolio management and company operations of $200+ million auto portfolio.

Education / Professional Development / Recognition

Bachelor of Science, Indiana Wesleyan University, Marion, IN

CCMC - Managing Change / PMP – Project Management, Learning Agility

Korn Ferry - Leadership Skills for Crisis Management, Coaching and Developing Others, Leading Leaders

DDI - Adaptive Leadership, Building An Environment of Trust, Winning Partnerships

Epson Partnership Awards 2012 -2016: '12-Innovator Award, '13-Compliance Partner, '14-SAP Partner, '15-Top Gun Award, '16-Logistics Partner

Volunteer/Community Activities: National Foster Parenting Association, Parkinson Foundation – The CLIMB/ Indiana,

Indianapolis Zoo, Department of Natural Resources (DNR), CGCC- CLC Community Outreach.

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