Irving, Texas

Phone: 903-***-****

Email: ac2ag7@r.postjobfree.com

Amy Parker

Work Experience

July 2015 - September 2017 Sierra Auto Finance Dallas, Texas

Quality Control - Credit Review Analyst

-Performed operational reviews and produced reports to monitor soundness of credit, funding and collection activities while also identifying trends/risks to the business.

-Daily auditing of policy execution as well as soundness of credit quality and underwriting decisions.

-Recommend unwinds of loans with fraudulent activity or not within policy from these daily audits, saving company an average of $30,000 weekly.

-Daily auditing of early payment defaults for policy/compliance violations or fraud.

-Provided underwriting and funding groups direction in facilitating faster and more efficient processing, as well as policy execution and best practices.

-Investigated breaches to Dealer agreement for buyback process.

-Pursued dealerships for buyback on these breaches resulting in over $1 million collected in 2016

-Investigate pre- and post-funding referrals for potential fraud.

-Reviewed dealer originations pre- and post-funding for patterns of fraudulent activity.

-Made recommendations of dealer partnerships to Management team from findings in dealer reviews.

-Investigated social security numbers and funding documents (proof of income, proof of residency, soveriegn citizens, etc) for authenticity.

-Developed departmental tracking for buy backs, missing equipment, and out of business/out of trust dealers, and updated policies on dealer buybacks.

-Created buyback demand letter templates for department (for loan and missing equipment violations).

-Created and presented area-specific training for new-hire trainings.

July 2013 - July 2015 Exeter Finance Las Colinas, Texas

Credit Review Fraud Analyst

-Perform operational reviews and produce summaries and reports (for Officers) to monitor soundness of credit, funding and collection activities identifying trends and risks to the business.

-Review policy execution as well as soundness of credit quality decisions.

-Provide underwriting and funding groups direction in facilitating faster and more efficient processing, as well as policy execution and best practices.

-Produce reports to highlight and communicate findings to Executive Management team. Investigate breaches to Dealer agreement for buyback process.

-Pursue dealerships for buyback on these breaches (first payment defaults, fraud, powerbooking, etc.).

-Investigate pre- and post-funding referrals for potential fraud.

-Review branch and dealer originations pre- and post-funding for patterns of fraudulent activity.

-During course of reviews, discovered over $200,000 in dealer fraud on separate instances

-Discovered and assisted with investigation leading to criminal charges of dealership

-Investigated Identity Theft and Better Business Bureau claims by interviewing customers, law enforcement, and applicable third parties as necessary

-Investigated synthetic social security numbers and proof of income/residency for authenticity

-Recognized and tracked trends seen in funding that could help establish better policy.

-Assisted with writing and updating policies for Bankruptcy.

February 2006 – July 2013 GM Financial Arlington, Texas

Jobs held throughout tenure: Bankruptcy Collections Specialist, Legal Specialist, Total Loss/Impounds Specialist and Auditor

-Handled accounts that were involved in Bankruptcy/similar state filings.

-Reviewed accounts for fraud/bad faith filing and dealer agreement violations.

-Reviewed files for and prepared litigation files based on need and deadlines.

-Communicated with debtor attorneys and trustee offices to try to avoid litigation when possible and maintained good relationships with staff/company attorneys.

-Assisted in reviewing cases for litigation to clarify bankruptcy reform laws (more specifically bad faith filing reviews). Successful in bad faith litigation in circuit and appeals court (Florida)for Chapter 13 bad faith filing statutes.

-Served as only department auditor to ensure bankruptcy records were being handled correctly, being reviewed regularly, and ensured litigation being sent in accordance to departmental guidelines.

-Nominated for and completed management training (formal and on-the-job experience).

-Helped prepare training classes and training handouts, trained new hires and assisted with departmental audits for Compliance.

-Updated departmental handling for total loss, impounds, and substitution of collateral.

Knowledge in AS400, Bk Tools, BK Trakker, faxing, mailing, cures, SCRA reviews, substitution of collateral, total loss handling, standards in collection practices, Microsoft Office, redemptions, impound reviews, replevins, skip tracing using Insight and Lexus/Nexus, heavy knowledge in Bankruptcy.

-Awarded Employee of the Quarter two times

2004 - 2005 Daimler Chrysler Financial Roanoke, Texas

Collections

-Served in both front and back end collections.

-Took inbound and made outbound calls to resolve delinquency on accounts for business and personal

accounts in both leasing and retail.

-Assisted in new hiring training

Experience in dialing phone system, skip tracing, call escalation, basic bankruptcy, cures, repossessions,

faxing, mailing, standards in collection practices, Lexus/Nexus, and Microsoft Office.

-Received awards in highest audit scores and clearing ratios

-Nominated and served as Ambassador for new trainees (mentoring program)

1996 – 2015 YMCA Various DFW Locations

Customer Service Attendant

-First contact with prospective and repeat customers, daily interaction with a large volume of customs and

members, heavy customer service, aid in helping customers with various needs or concerns, multi-line

telephone answering service, telephone messages and general correspondence

-Sold memberships and miscellaneous programs

-Responsible for shift cash reports

-Served as trainer for new staff.

-Awarded YMCA Ambassador in second year of employment.

2001- 2004 The Cooper Review Cooper, Texas

Typesetter

-Typed articles submitted to newspaper in the format needed for page layout

-Served as a photographer and reporter to area events

-Assisted with monthly billing for customers and vendors

-Assisted in weekly expense reports

-Organized weekly physical lay-out and assisted in ad design

-Oversaw of subscription updates and renewals

-Sold advertising and subscriptions

-Heavy interaction with businesses and area citizens and fill-in Editor-In-Chief when needed.

Knowledge of Word, Adobe Acrobat, Photo Shop, QuickBooks, and Interlink Computer Programs.

Education

1996-1998Colleyville Heritage High School, High School Diploma

1998-1999Tarrant County College, Cornerstone Honors Program

1999-2004 Texas A&M at Commerce

Activities

1999-2002 Member of Chi Omega Fraternity

1999-20042001-2004 Webmaster of Cooper Band Website

Fraud, Risk, dealer originations, underwriting, funding, collections, auto finance, finance, identity theft, soverign

citizens, synethic social security numbers, lexis/nexis, insite, AS400, SHAW, bankruptcy, Chapter 13, Chapter 7,

Chapter 11, legal reform, manager, management, impounds, total loss, insurance, auto auction, missinq equipment,

powerbooking, leadership, team player, self-motivated, philanthropy, customer service, enthusiastic, negotiation, skip tracing, investigation, charity, helpful, happy, motivated, project management, excel, word, Microsoft, Fiserv, Defi

Contact this candidate