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Human Resources Professional Experience

Duluth, Georgia, United States
September 13, 2017

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Regina L. Denson, FPC

Duluth, GA *****



Well-respected professional who blends strong benefits experience with domestic and international payroll processing. Excellent communicator, proven to understand business needs and expertly build rapport with employees and managers. Maintain confidentiality and interact with employees while demonstrating tact, sensitivity, and professionalism.

Areas of Strength Include:

International Payroll Processing

Benefits Administration

SAP Payroll/SAP HRIS Administration

401k Administration

Data Integrity Management

Employee Relations

FMLA Administration

Worker’s Compensation Administration

Health and Welfare Administration

Documenting Procedures

Unemployment Administration



ADP, Alpharetta, GA January 2014 – Present

GlobalView Payroll Specialist May 2015 to Present

Prepare, modify and execute all aspects of weekly, bi-weekly, monthly, semi-monthly, and daily off-cycle payroll processes for 50,000 employees utilizing SAP. Create process manuals to ensure accurate processing of payroll tasks.

Manage payroll processing schedule and ensure deadlines are met

Execute interfaces and run payroll processing activities ensuring timely signoff on payroll results.

Reconcile and track payroll results against metrics, and perform audit checks as per client agreements.

Validate and process outbound interfaces.

Perform quarterly tax balancing and Year End payroll activities.

Review and retain appropriate audits to support SAS70 requirements.

Manage client issues in GlobalView CRM system and work with client to ensure accurate documentation, classification and resolution of errors.

Document change impacts to existing processes; developing and maintaining Payroll Run Books.

Monitor, test and validate change results and obtain signoff from client.

Effectively set, manage, and deliver on client expectations.

Define and administer process that identifies, tracks, and manages SLA results for clients.

COS Payroll Specialist II January 2014 – May 2015

Provide support to the team in processing payroll for 10,000+ employees. Create multiple reports in ADP-R to expedite the peering process. Handle cases in CRM timely to assist the client and employees with payroll related issues. Process daily/bi-weekly/semi-monthly and quarterly adhoc and overtime reports for the client. Experience on Enterprise Versions 3, 4, and 5, as well as ReportSmith and ADP-R.

Create standard operating procedures (SOP’s) and job aids for clients and team members

Provide adhoc reports to clients and team members

Assist in the project planning, and writing of functional and technical specifications

Provide technical and functional support to team members and clients

Compose, analyze, and gather information to create documentation required for Payroll Processing Checklists and Instruction Manuals.

Assisted with the Payroll conversion of Enterprise Version 4 to Enterprise Version 5

Responsible for the transmission of numerous outbound files to the vendors utilizing FTP and SFTP.

Responsible for the loading of PSOFT HR Files including but not limited to Time File entry.

Regina L. Denson Page Two

SIDEL, INC., Norcross, GA April 2007 – April 2013

MARISTAFF, INC. Roswell, GA February 2006 – April 2007

Payroll Specialist / Benefits Administrator

Processed multi-state payroll and maintained payroll records for 250 employees on a bi-weekly basis utilizing ADP Payroll for Oracle, including processing of Expatriate payroll, ensuring compliance with state and federal regulations. Coordinated all external vendor relationships resulting in accurate and timely processing of paychecks, data exchange, internal reporting, and data feeds to 3rd party vendors.

Processed special payrolls, calculated and grossed-up off-cycle checks and reviews, correcting and adjusting as needed. Processed severance paperwork/payments, employment verification, new hire background checks, unemployment claims / appeals, and drug testing, providing timely processing.

Monitored payroll procedures (wage garnishments, attachments, and levies), ensuring compliance with child support agencies, internal revenue and district courts.

Maintained and tracked current SIT and SUI tax rates along with any local jurisdictions, resulting in accuracy of reported information and compliance with state and federal regulations, as well as resolving all tax inquiries.

Created monthly headcount/salary reports through ADP’s ReportSmith, verifying integrity of employee data by conducting frequent audits. Monitored timecards, creating reports in ADP ezLabor Manager.

Administered SAP Human Resources Information System (HRIS), updating information on new hires / terminations, address changes, and creation of organizational units.

Implemented compensation and benefit programs, ensuring accurately assigned for each individual, along with reviewing and approving associated invoices.

Performed new hire orientations, conducted exit interviews, and analyzed data. Enrolled new hires in all benefit programs, removing terminated employees for processing of COBRA administration.

Administered workers compensation benefits resulting from on-the-job injuries, investigating accidents that lead to worker’s compensation claims and safety violations. Ensured compliance with safety policies and procedures, including creating and maintaining OSHA logs. Active Member of the Safety Committee and First Aid / CPR / AED certified.

Prepared and provided contractor qualifications reports for customers, together with a Certificate of Liability for insurance.

Guaranteed company compliance with federal and state laws, completing EEOC reporting along with other government agency reports.

Managed and completed the 401k and workers compensation annual audits, ensuring accuracy.

Key Administrator for SAP Net Weaver portal using VISIR, Concur Travel and Expense, ADP Ipay, ADP ezLabor Manager, and Wright Express MasterCard, including creating accounts and resetting passwords.

Maintained and coordinated the Employee Recognition program. Created and tracked employee reports by award level on a monthly basis, guaranteeing awards received by anniversary date.

Coordinate company events to promote employee morale and engagement.


Fundamental Payroll Certification (FPC) – American Payroll Association - 2014

Associates of Business Administration with a concentration in Human Resources, American Intercontinental University On-Line, 2011, with Honors – GPA 3.82


SAP: Navigation, Personnel Administration, Payroll Processing, G2 SSL, and Off Cycle Workshop

ADP Enterprise Payroll V5: Balancing and Adjustments, Fundamentals, General/HR Enhancements, HR Setup, Payroll Processing, Rapid Pay Data Entry, Union Administration, Year End Overview

ADP Vantage HCM: Architecture/ Full Product Suite Overview, Introduction to Payroll/Startup, Payroll Activities, Human Resource Activity, Product Overview

ADP Reporting: Overview, Advanced Filtering, Workshop for Associates, Derived Fields

SAP for Payroll, Excel Level II & III, Outlook Level II, Sidel, Inc., Clichy, France / Norcross, GA

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