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Director of Quality Manager Customer Service

Location:
Tampa, FL
Salary:
96,000 year
Posted:
September 14, 2017

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Resume:

Cynthia M Kitchens

813-***-****

page * of *

Summary:

FAA Accountable Manager for Part 145 Repair Station

Associates of Science Aviation Maintenance Technology

A&P License

FAA Inspection Authorization IA

FAA Technical Mechanic Examiner DME

Leadership advisory Board Boeing 2014

Employment History:

Aviation Instrument Technologies Inc.

Nov 14, 2016- Current

Director of Quality

ISO9001: 2015 /AS9100D Received Certification in 7 months from start of Employment.

Ensuring compliance to the Quality Management System

Provides training, technical guidance and direction. Identify and manages Safety, Lean Six Sigma initiatives. Ensures customer service cover Root Cause as well as corrective action.

Employment History:

Quality Manager Boeing ---2009-2016

Supervises assigned personnel ensuring compliance to the Quality Management System, current FAA and/or FAR regulatory requirements, AS9100C. Company policy Promotes, encourages and participates in positive and open communication. Conducts personnel performance reviews help guide Employee’s with continuous improvement.

Provides training, technical guidance and direction. Identify and manages Lean Six Sigma initiatives. Ensures customer service cover Root Cause as well as corrective action.

All requirements for Audits performed. Aggressively manages departmental safety programs in compliance with existing safety.

Regulations. Ensures compliance to budget targets and time keeping policies. Ability to coordinates projects and activities

Understands the current specifications as set forth in technical data acceptable to or approved by the applicable civil aviation authority (CFR's)

Experience in a part 121 or 145 organization as well as Fourteen years as a Quality Manager with exceptional leadership skills and dealing with customers lean / 5S

(Leadership program Boeing 2014)

Boxell Aerospace ---2009- 2013

Help open 145 Repair Station Quality Manual Repair Station Manual,

Training Manuals & Forms manual. While working with Columbia SC FSDO to receive Boxell Repair Station Certificate.

Drug program Administrator for 4 years.

Training instructor for 10 Employee’s /Facilitator for repair station.

Cynthia Kitchens

Job Summary

page 2 of 2

Chief Mechanic/Inspector, CPR Aviation Window Repair, Tampa, FL- 2007 - 2009

CPR Aviation Window Repair is a small aircraft repair company specializing in the repair and replacement of damaged aircraft window,

Learjet 35, 55, 60 Gulfstream G2,G4 Hawker 400, 800P, 800XP Beech jet 400, 400A Citation Flacon 20,50 Challenger 600, 601.

Repair of airframes pertaining to the damaged windows. Repairs include pressurized, non-pressurized, aircraft

Organize and maintain repair manuals, this includes coordinating and scheduling inspection verification of repair manuals.

Organize and maintain a safety program to ensure all employees are current with all safety related issues.

Maintain quality control manuals and documentation; ensure that all quality procedures are followed.

FAA Accountable Manager for Part 145 Repair Station 2000- 2007

Airship Management Services, Greenwich, CT avionics upgrades, structural modifications, corrosion control programs, Airworthiness Directives Training Facilitator, Service Bulletin compliance, damage repair and non-destructive testing. Specializes in maintenance checks, modifications/conversions, installations, Interior modifications, 337 & Airworthy Certificates.

Education:

Sept. 1998 Sept. 2000

Associates of Science Aviation Maintenance Technology

Nation Aviation Academy Airframe and Powerplant A&P School

Licenses:

Airframe Sept. 2000 / Powerplant Sept. 2000

FCC Element I Feb. 2000

FAA Inspection Authorization Mar. 2006

Certificates:

FAA Technical Personnel Examiner DME Aug. 2007

Manager/Supervisor Dec. 2006

Lycoming Service Factory School Jan. 2007

Microsoft Excel Mar. 2007



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