Post Job Free

Resume

Sign in

Sales Customer Service

Location:
Carlisle, IA, 50047
Salary:
57,500
Posted:
September 14, 2017

Contact this candidate

Resume:

Professional Summary

Work History

KюѠђѦ BѢћѐђ

***** ****** ******, ********, ** 50047 • Cell: 515-***-**** • ac2a74@r.postjobfree.com I am a self-motivated service representative with excellent verbal and written communication skills and strong computer and credit, accounting and leadership experience. I am an energetic sales representative with three years of agriculture sales experience in-person and over the phone. I have experience in leading many events in Women's Reach Professional Development Committee, and also held a Vice president of Membership Chair in John Deere Financial Toastmasters Organizations. Dealer Relationship Manager Credit Analyst ll, 07/2016 to 09/2017 John Deere Financial – Johnston, IA

I was responsible for credit underwriting for Agriculture dealers in South Carolina, North Carolina, Virginia, Georgia and some of my dealers also were in the state of Tennessee. I analyzed their financial information such as balance sheets, Schedule F, tax returns and reviewed their credit bureau information, to ensure the customer is financially stable to make the purchase requested. Created and maintained precise and accurate models, charts and reports. Consolidated financial data and materials for key leadership meetings. Developed forecasting tools and dashboards to analyze revenue variance, business pipeline and industry trends.

Budgeted active and proposed projects by accurately determining pricing, margins and risk factors. Conducted financial and legal research and analysis for high net-worth individuals. Developed, produced and analyzed financial statements by region. Monitored and analyzed financial, statistical and operational data trends. Matured Lease Administrator, 09/2015 to 06/2016

John Deere Financial – Johnston, IA

Developed and maintained long-term relationships with policyholders and large and small business entities.

Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.

Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase.

Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch that was implemented into sales team strategy in 2016. Planned and led three training sessions to promote used equipment and sales goal reinforcement. Researched and customized service proposals for certain dealer locations. Early Stage Collections Agent, 06/2014 to 09/2015

John Deere Financial – Johnston, IA

I collected on accounts up to sixty days delinquent to assist with helping the customers set up payment arrangements to help get the customers back on track. Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 60 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Managed high call volume with tact and professionalism. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Acted professionally and patiently when addressing negative customer feedback. Met or exceeded service and quality standards every review period. Developed all process controls and metrics for daily management of the Call Center. New Accounts Representative, 02/2009 to 02/2014

Peoples Bank – Carlisle, IA

Opened accounts with a cross sale ratio of a minimum of 75 new accounts opened with an additional five products per account.

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Advised clients on mortgage, educational and personal loans. Maintained friendly and professional customer interactions. Scheduled staffing for the main branch.

Teller, 02/2009 to 02/2014

Peoples Bank – Carlisle, IA

Organized, stocked and maintained the teller window area. Created strategies to develop and expand sales of services to existing customer which resulted in a 24% increase in annual revenue.

Skills

Executed customer transactions, including deposits, withdrawals, money orders and checks Rapidly and efficiently prepared customer and ATM cash and change orders. Continued education on current banking products and services through BAI Learning. Processed quarterly Vault and ATM audits with a zero error rate. Pulled daily branch reports to ensure all the teller drawers matched, vault books balanced and the balanced sheets the correct information.

Coordinated daily cash reconciliation at a high-volume location. Maintained balancing record with 100% rate of accuracy. Sold cashier's checks, traveler's checks and money orders. Executed wire transfers, stop payments and account transfers. Accountant /Tax Preparer, 02/2013 to 04/2013

Flagg & Co – West Des Moines, IA

Gathered and verified all required customer information for tracking purposes. Reviewed the individual W2\ \ 's and any 1099 forms, Schedules or any other deductions including childcare and medical expenses

Calculated and added up any receipts for a total to input into the system. Entered the information into Drake CPA

Once the information was entered the CPA on site would review and verify the information to check for accuracy before I would relay the information back to the customer. Math aptitude

Cash handling expertise

Advanced clerical knowledge

Strong account analysis skills

Rapid data entry skills

72WPM typing speed

Consumer banking specialist

Ledger and balance sheet competency

NCR Cash recycler

Night and safe deposit procedures

Goal-oriented

Self-sufficient

Positive

People-oriented

Cheerful

Detail-oriented

Compliance, banking laws and regulations

Accounting systems and software

Financial analysis

Savvy relationship-builder

Excellent time management and Analytical

skills

Rapid 10-key data entry

Strong organizational skills

Strong leadership skills

Account development

Sales analysis

Client development

Networking skills

Territory management

Management collaboration

Education

Certifications

References

High School Diploma: 2010

Carlisle High School - Carlisle, IA

BBA: Accounting With A Concertration in CPA, 2014

Simpson College - Indianola, IA

MBA: Accounting, December 2017

Upper Iowa University - West Des Moines, IA

Yellow Belt Certified-Perform and assist on projects and process improvements Level 1 Certified-To assist with underwriting large credit customers of $1.25 million in credit exposure.

Kayleen Sornson John Deere 402-***-****

Keisha Barnes John Deere 651-***-****

Candice Daniels Johnston Evangelical Church 641-***-****



Contact this candidate