Post Job Free

Resume

Sign in

Escrow Assistant

Location:
Arlington, TX
Salary:
$35,000 yearly
Posted:
September 14, 2017

Contact this candidate

Resume:

Shalandra S telly

**** * ********** * ****

Rockwall, T X 7 5032

Phone – 2-145******

ac2a0h@r.postjobfree.com

OBJECTIVE

My o bjective i s t o s ecure a c hallenging p osition i n t he T itle I ndustry w ithin a n o rganization o ffering opportunities f or g rowth a nd a dvancement.

WORK E XPERIENCE

Escrow A ssistant ( Service L ink T itle C ompany L LC) A pril 2 015- N ovember 2 016

● Received a nd r eviewed a ll n ew c ontracts

● Ordered u pdated t itle c ommitments, t ax c ertificates, s urveys a nd H OA R esale C ertificates.

● Receipted E arnest M oney

● Ensured a ll t itle i ssues w ere r esolved p rior t o c losing.

● Worked closely with clients, asset managers, agents, lenders and buyers to ensure a smooth closing.

● Prepared P relim H UDs f or a pproval

● Funded a nd s hipped f iles

● Performed a ny a nd a ll p ost-closing i ssues Senior T eam M ember ( CVS C aremark ( Optus)) - C oppell, T X - A pril 2 014 t o J anuary 2 015

● Main j ob f unction w as t o a ssist a ll c ustomer s ervice r epresentatives w ith d ifficult a nd i rate c alls, the c alls r anged f rom c ustomer c ancellations a nd u pdates t o o verrides a nd e mergency i ssuing o f medication

● Assisted t eam l eads w ith m onitoring s tats f or t heir t eam

● Used s preadsheets a nd o ther d ata e ntry s ystems t o k eep t rack o f t hese r ecords. Member S ervice R epresentative ( Molina H ealthcare) - I rving, T X - S eptember 2 013 t o M arch 2014

● Answered m ulti-line p hones t o a ssist m embers w ith c hanging t heir d octors, h ome a ddresses, and p hone n umbers o n t heir a ccounts

● Assisted p roviders a nd m embers w ith a dding a nd d eleting m embers i nto t he M edicaid a nd Medicare p rogram w ith M olina

● Verified t he s tatus o n p rior a uthorizations c ases f or n on-covered m edications, c hecking f or i n network p harmacies a nd p roviders i n t heir a rea, v erifying a vailability o n d rugs

● Sent f axes t o d octor o ffices w hen n eeded f or e ligibility v erification, I a lso a ssisted b illing a gents from d ifferent c ompanies a nd d octor o ffices w ith u nderstanding w hy t heir c laims w ere b eing denied a nd v erifying f or s ome c lients h ow m uch o ur c ompany p aid o ut o n e ach c laim Pharmaceutical A ssistant/ C ustomer S ervice R ep. ( Medco H ealth) - I rving, T X - O ctober 2 011 to J une 2 013

● Provided m embers w ith a h igh l evel o f c ustomer s ervice

● Offering M edco p rescription b y m ail t o m embers t hat u se r etail t o f ill p rescription d rugs,

● Processing o f p rescription r efills, c hecking o rder s tatus f or m embers p rescription

● Process e mergency p rescription b y m ail o rder, d ata e ntry o f i nformation

● Verified t hat c ustomers a re e ligible u nder t heir p rescription d rug p lan, c onfirming d rug coverage/pricing, s tatus o n p rior a uthorizations c ases f or n on-covered m edications, a nd stopping o rders o n u nwanted m edication

Benefits S pecialist ( AAA) - I rving, T X - M arch 2 011 t o O ctober 2 011

● Call m embers t o r enew s ubscriptions

● M ail r oom d uties, l ight c ollections, i nbound r enewals a nd b illing f or e xisting c ustomers

● Data e ntry t o k eep r ecord a nd m aintain u pdated i nformation o n c ustomers’ a ccounts Locator ( LSI T itle A gency) - I rving, T X - J anuary 2 008 t o J anuary 2 009

● P ulled f iles t o e nsure t here w ere n ot a ny f oreclosures o n t he h omes b eing p repared t o s ell

● Kept r ecord o f m y f indings i n m ultiple r ecord s ystems a nd s preadsheets, u sing a ppraisal v iewer, scanning f iles i nto o ur p aperless s ystem

● F axing, e mailing b anks, c opying, a nswering p hones a nd a ssisting e scrow a gents.

● Examined a nd r esolved a ny t itle i ssues o r d efects t o i nsure c lear t itle p olicies. Customer S ervice O perator / C ollector ( Stream) - I rving, T X - J anuary 2 006 t o N ovember 2 007

● H elp c lients w ith t heir S irius S atellite a ccounts, t roubleshooting, i ncluding d ata e ntry, l ight collections, b illing a nd i nvoice

● S pent s ome t ime a s a f loorwalker h elping o ther r epresentatives w ith d ifficult c alls a nd escalations.



Contact this candidate