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Sales Customer Care

Location:
Kuwait
Salary:
1600
Posted:
November 12, 2017

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RESUME: YOUSEF BOUREKI

PERSONAL

Nationality: Kuwaiti

Civil ID: 286012500551

Marital status: Married

Address: Al-shuhada B#2 S#205 H#80

Mobile: 94753334

ac29op@r.postjobfree.com

EDUCATION

College

Diploma of Oil & Gas from ACK

BS petroleum from Marietta college (not certified yet)

EXPERIENCE

Sales Wataniya telecom

2006 - 2007

First was agent selling the Wnet which was the first portable internet.

Second I was team leader who is responsible about arranging 15 team member who will sell this product. (packages, time, delivery, etc…)

Media head Ministry of Awqaf

2007-2009

working with Quran department first external responsible of any media conference and press.

Second internal organize workshops activities for the employee and center student.

Zain telecom

January 2016 – July 2017

Customer care agent (was helping customer answer questions and guide them to the best solution)

Head of the specialist team which was dealing only with technical problem of the devices the company sell.

Procurement department where I was interacting with the vendors and get the best deal with company needs.

Zajil Kems

July 2017 till now.

CRD (Customer Relation Department) where we reach the customers and get their feedback about the service we provide, interfere if there was any escalation. And held meeting with our customers to solve problems, find new solutions, get feedback on monthly bases…etc.

ACHIVEMENT

-Microsoft PowerPoint 2003 (introduction advanced)

-Microsoft front-page 2003 (introduction advanced)

-Successful sales course from Watanya telecom

-Red Kuwait crescent society.

-Customer care & Deal with populace.

-Sales through service.

SKILLS

Fluent Arabic and English speaker.

Using computer professionally.

Deal with public



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