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Customer Service Professional Experience

November 12, 2017

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Cell No: +971*********

Banking Professional with 7+ years of experience


Enjoy working with people of diverse backgrounds, cultures and professional levels Possess strong public relations, communication and mathematical skills Take pride in maintaining accuracy in all facets of money Able to identify and resolve problems, remain organized and work well with little or no supervision Understand the importance of providing excellent service, to maintain customer satisfaction, create trust, and generate return business.


* Retail Banking * Transaction Banking

* Remittance * Cash Management

* FOREX * Western Union Money Transfer

* Detecting Counterfeit in Banking * Anti-Money Laundering

* TEMENOS T24 * Money Transfer

* Personnel Selling * Sales Promotions

* Cross Cultural Exposure * Customer Service Orientation PROFESSIONAL EXPERIENCE

Bank Teller- (Currency Dealer) 7+ Years

Bank Albilad,Enjaz Dammam, KSA

Job Responsibilities:

Remittance and Banking transactions – International, Regional and Domestic Exchange national and foreign currencies

Report money laundering in financial transactions

Applications of SWIFT (Society for Worldwide Interbank Financial Telecommunication) Western Union Money Transfer

Foreign currency exchange and take actions on counterfeit Account opening and updating

Amendment and complaints handling

Explain and promote products and services among the customers Support sales promotion and advertising and cooperate with public relations in the region Accounts Officer 1Year

Akbar Travels of India, Mumbai, INDIA

Job Responsibilities:

Arranging & Processing Airlines payments on time. I.e. includes Domestic & International. Handling funds management for the airline payments. Checking & verifying all the DSR & PSR.

Coordination of branches for inventory issues.

Preparation of invoices to corporate clients & credit notes, refund vouchers to parties. Reconciliation of party ledger & bank accounts.

Asst. Unit Manager 1 Year

JRG Securities, Ponnani Branch

Job Responsibilities:

Pay in and Payout settlements of all branch clients. Share transfer from pool account to DP account (off market). Coordination operation with Head office

Online trading on capital market and derivative market Selling of various financial products like Insurance, Mutual funds etc... Preparation of client’s daily statements

Business development activities i.e. field work, awareness class etc... ACADEMIC QUALIFICATIONS

MBA(Finance and Marketing)

2 years post graduation course from University of Calicut, Kerala, India Bachelor of Commerce (B.Com)

3 years degree course from University of Calicut, Kerala, India. PERSONEL DETAILS

Date of Birth : 04-04-1982

Nationality : Indian.

Marital Status : Married

Languages Known : English, Arabic, Malayalam, Hindi and Urdu Passport Number : P3693488

Visa status : Visit visa 29/10/2017-28/01/2018


I hereby declare that all the statements furnished above are true to the best of my knowledge. MOHAMED KASSIM K.T

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