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Back Office Professional Experience

Location:
Bhubaneswar, OD, India
Posted:
November 11, 2017

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AMARDEEP MAHARANA

Flat No ***, Vyas *, Debashram, SBI Bank Colony, Kesura, Bhubaneswar, Odisha - 751002

Mob: +91 943*******; E-Mail: ac29lg@r.postjobfree.com

BACK OFFICE OPERATIONS PROFESSIONAL AIRLINES & TRAVEL INDUSTRY

Seeking middle management assignment in back office operations with a progressive BPO centre / Airlines or allied industry in India / abroad.

PROFILE

A High performing managerial talent with illustrious career span of 10 years in providing solid back office operations support relating to Airlines / Travel Services /Hospitality industries, with renowned companies in travel related services / BPO centers.

Possess customer-centric attitude with credentials in promptly resolving customer queries to retain their interests and patronage.

Deft in online posting of fare distributions, hotel tariff and airlines rules, to ensure best in class service delivery. Strong credentials in delivering superior performances against demanding timelines to total satisfaction of superiors and other stakeholders.

Winner of several performance based awards during the career span. Effective team leader, trainer and motivator with fine-tuned analytical, time-management and problem solving skills. Superior verbal and written communication.

PROFESSIONAL EXPERIENCE

EXL SERVICES INDIA PRIVATE LIMITED Jun 2011 - Sep 2016

(Senior Analyst, Hotel, PRDS Team)

Client: American Express Business Travels

Providing data analysis and back office operational support to facilitate business operations.

Creating the hotel profiles and uploading the tariff for the preferred clients’ program.

Validating the client negotiated rates in GDS and online tools ensuring accuracy. Ensuring uploading of preferred rates by the hotel suppliers in the booking tools Resolving queries on fare tariff distribution as raised by the hotel suppliers. Conducting process training for the new team members.

Ensuring collection of the Annual Advisory Charge from the American Express preferred clients.

Removing the client from the American Express client list in case of his unwillingness to renew the American Express Travel Service.

Interfacing with clients to ensure fulfillment of their travel requirements and provide them with the best possible solution. Building excellent rapport with the existing customers and addressed their queries and issues promptly.

Achievements

Adjudged as the ‘Shining Star’ for performance in 4th quarter in 2011.

Awarded for customer appreciation in 2nd quarter in 2012. and in 3rd quarter in 2013

Winner of the ‘Star Performer Award’ for performance in 1st quarter in 2014.

Awarded for the customer appreciation in 3rd quarter in 2014.

Winner of the ‘Star Performer Award’ for performance in 3rd quarter in 2015.

Awarded for the customer appreciation in 1st quarter in 2016.

RESERVATION DATA MAINTENANCE INDIA PRIVATE LTD Feb 2006 – May 2011

(Back office of Lufthansa Airlines)

(Team member, Fare Distribution, SITA):

Maintained public, private, and consolidated fares for range of airlines and rules, in SITA.

Transferred SITA’s database from Gabriela (Non-encoded product) to SITA GDS to support fares for entire pricing, with effective application of analytical skills.

Ensured observance of high standards of operations by performing quality /price checks in SITA’s owned CRS Gabriela system

Managed work allocation and resolved process queries in the absence of team leaders & shift back ups. Provided the process updates to the team members.

EDUCATION

Certification in international fares and ticketing, International Institute of Airlines, Bhubaneswar.

Bachelors of Arts – Utkal University, Odisha, India -2005

TRAINING PROGRAMS ATTENDED

Business Writing Skill Development

Effective Time management

Team Build up Program

IT Skills: Sabre, Apollo, Amadeus and Worldspan for hotel tariff distribution, Ms Excel and Ms Word, Salesforce, Concur and Axiom

Date of Birth: 17th May, 1983

Languages Known: English, Hindi and Oriya

References: Available on request



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