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Customer Assistant

Location:
Glen Allen, Virginia, United States
Salary:
12
Posted:
November 11, 2017

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• Organizational and Communication Skills

• Energetic and Productive Work Attitude

• Conflict Resolution Experience

• Experienced Problem Solver

SONALYN WARLEY

Professional Summary

Dedicated and competent administrative and hospitality professional with over 10 years of progressive experience working in diverse administrative and hospitality settings around the world. A proactive individual who is skilled at anticipating and identifying management and customer’s needs and fulfilling them accordingly. Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers and colleagues. Skills

Work History

Line Crew / Cashier

Chipotle Mexican Grill – Glen Allen, VA 3/2016 - Present In depth knowledge of proper food preparation and handling procedures. Prepare food throughout the day in anticipation of customer volume. Maintaining appropriate portion control and consistently monitor food levels on the line to ensure quality standards consistently met. Provide friendly, quality service to every customer and assist co-workers with various restaurant tasks and duties. Receive and process cash and credit card payments from customers. Assist customers with questions and complaints and ensure guest completely satisfied before their departure. Guest Assistant / Hostess

O’Charley’s Restaurant – Glen Allen, VA 1/2016 – 7/2016 Responsible for greeting and welcoming guests upon arrival and promptly thanking them at their departure. Seat guests, provide menus and inform customer of specials and answer menu questions. Assist servers and food runners with delivering customer beverages and food orders to seated customers. Bus tables and stock service stations. Maintain clean and neat restaurant entry. Answer telephone inquiries and take reservations. First Class Lounge Shift In-Charge / Team Leader

Emirates Flight Catering Company – Dubai International Airport, Dubai UAE 3/2014 – 12/2015 Take a-la-carte orders from first class patrons and promptly serve food and beverages. Attend to and anticipate customer needs and requests to ensure a pleasurable first class experience. Ensure lounge clean and properly maintained at all times. Stock self-service areas and maintain supplies. Collect payments and balance transactions with receipts. Clean tables at customer departure and re-set tables. Banquet Assistant Manager

9501 Restaurant – Quezon City, Philippines 2/2008 – 12/2013 Accepted reservations from telephone and walk-in corporate clients for various event functions. Set up facilities for meetings, special events, banquets, parties and press conferences according to client requests and Event Organizer’s instructions. Ensure proper arrangements made with Event Organizer and maintain excellent communication and preparation for all events. Coordinated interdepartmental cooperation for events with staff members to ensure client satisfaction. Prepared Daily, Weekly and Monthly Activity Reports and Monthly Banquet Revenue Reports. Banquet Assistant

Amorsolo Drive Rockwell Club – Makati City, Philippines 11/2007 – 2/2008 Accepted reservations from telephone and walk-in corporate clients for various event functions. Set up facilities for meetings, special events, banquets, parties and press conferences according to client requests and Event Organizer’s instructions. Ensure proper arrangements made with Event Organizer and maintain excellent communication and preparation for all events. Coordinated interdepartmental cooperation for events with staff members to ensure client satisfaction. Prepared Daily, Weekly and Monthly Activity Reports and Monthly Banquet Revenue Reports. Hostess / Bartender / Waitress

Hard Rock Cafe – Makati City, Philippines 3/2004 – 11/2007 Greet guests and seat them accordingly. Assist customers in order selection by promoting menu items and offering beverage specials. Coordinate with kitchen and bar staff to ensure timely and accurate order preparation. Regularly follow-up with guest tables and promptly fulfill additional requests. Mix and serve drinks to bar and dining room customers. Collect payments and balance transactions with receipts. Clean tables at customer departure, stock bar and service stations. Maintain neat and organized bar, hostess station and perform restroom checks. 3301 Spendthrift Court, # 1202 Richmond, VA 23294 (804) *** – **** ac29ko@r.postjobfree.com

• Strong Working Knowledge of POS Systems

• Proficient in Windows 7, Word, Excel & PowerPoint 2010

• Revenue, Reservations & Booking Reports

• Banquets and Events Preparation

Education

Bachelors of Science: Hotel and Restaurant Management 2004 Our Lady of Fatima University – Quezon City, Philippines Diploma 2000

Novaliches High School – Quezon City, Philippines



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