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Customer Service Representative

Location:
Lagos, LA, Nigeria
Posted:
November 11, 2017

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CHIBUZOR O. MBA

PERSONAL DETAILS

Sex: Female

Marital Status: Single

Date of Birth: 5th December, 1984

Religion: Christianity

Local Government: Ahiazu-Mbaise

State of Origin: Imo

Nationality: Nigerian

Languages Spoken: Igbo and English

Private Address: 7, Adebowale Avenue Mende,

Maryland,

Lagos state.

Telephone: 08025954282

E-mail: ac29iz@r.postjobfree.com

EDUCATION AND QUALIFICATIONS

April – July 2016: Diploma in Graphic Design

Jonny Graphics Ventures,

Shomolu

Lagos state.

Aug. 2010 – May 2012 PGD Economics

University of Lagos Akoka,

Lagos State.

Aug. – Dec. 2010 Certificate in Design for New Media

(Graphic Design and Print Production)

School of Media and Communication (SMC),

Pan-Atlantic University

(Formerly Pan-African University),

Lagos State.

2003- 2008: B.Sc Economics

Covenant University Ota,

Ogun State.

1995-2001: Senior School Certificate Examination

Mainland High School Fadeyi,

Lagos State.

CAREER OBJECTIVES To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.

PROFESSIONAL STRENGTH

Ability to multi task

Committed and goal driven

Efficient and quick in learning

Good analytical skills

Good communication and team skills.

SPECIAL SKILL

Efficient in the use of the following packages

MS Word

MS Excel

Internet

Power point

Corel Draw

WORK EXPERIENCE

Establishment: Graymater Resource Consult Limited, Yaba, Lagos State

Duration: 23rd January 2017 - Date

Position: Office Manager

Type of Company: Greymater Resource Consult Limited, is an Academy that

offers tutorials for both local and international examination.

RESPONSIBILITIES & DUTIES

CASHIER

Answer customer’s questions, and provide information on procedures or policies.

Compute and record totals of transactions.

Greet customers entering the establishment.

Calculate student’s tutorial’s fees.

Issue receipts, refunds, credits, or change due to customers.

Receive payment by cash

Resolve customer’s complaints.

Calculate total payments received daily and reconcile this with total sales.

Prepare income statements.

CUSTOMER SERVICE REPRESENTATIVE / FRONT DESK OFFICER

Resolve customer’s complaints via phone calls.

Use telephones to reach out to customers.

Greet customers warmly and ascertain reason for calling.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Sell products and services.

Compile reports on overall customer satisfaction.

ADMINISTRATIVE OFFICER

Issue academic material to tutors.

Record lesson duration for tutors.

Ensure that classrooms are in order before lessons start.

File all the company’s documents

Type all the company’s documents

CARRIER ADVISER

Advice students on courses to choose

Give students on courses to choose

Advice students on time management given their studies

Advice students on priority placement on academics

Establishment: Stav Nigeria Limited, Lekki, Lagos State

Duration: 16th March, 2015 - 6th November, 2015.

Position: Procurement Officer (Import Documentation), Administrative Officer.

Type of Company: Plastic Manufacturing Company

RESPONSIBILITIES & DUTIES

PROCUREMENT OFFICER (IMPORT DOCUMENTATION)

Processing of all the clearing documents for a consignment to be cleared from the sea port.

Forwarding the processed documents to the clearing Agent.

Collecting the importation document from the clearing agent when the consignment has been fully cleared from the sea port to the factory.

Writing the summarized analysis of the clearing process.

Collecting container deposit refund from the clearing agent as at when due.

Maintain importation files and records.

ADMINISTRATIVE OFFICER

Type company’s documents

Make subscriptions payments (Internet, cable TV, CUG) for the company

Booking of flight with booking and reservation agents.

Make bank payments for the company.

Advertise company’s vacancy.

Collate applications from applicants

Screen applicants in readiness for interview

Takes care of staff welfare.

Takes care insurance policy plan for the staff

Establishment: Graymater Resource Consult Limited, Yaba, Lagos State

Duration: 4th January 2014 - 13th March, 2015

Position: Cashier, Administrative Officer,

Customer Service Representative /Front Desk Officer,

Career Adviser

Type of Company: Greymater Resource Consult Limited, is an Academy that

offers tutorials for both local and international examination.

RESPONSIBILITIES & DUTIES

CASHIER

Answer customer’s questions, and provide information on procedures or policies.

Compute and record totals of transactions.

Greet customers entering the establishment.

Calculate student’s tutorial’s fees.

Issue receipts, refunds, credits, or change due to customers.

Receive payment by cash

Resolve customer’s complaints.

Calculate total payments received daily and reconcile this with total sales.

Prepare income statements.

CUSTOMER SERVICE REPRESENTATIVE / FRONT DESK OFFICER

Resolve customer’s complaints via phone calls.

Use telephones to reach out to customers.

Greet customers warmly and ascertain reason for calling.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Sell products and services.

Compile reports on overall customer satisfaction.

ADMINISTRATIVE OFFICER

Issue academic material to tutors.

Record lesson duration for tutors.

Ensure that classrooms are in order before lessons start.

File all the company’s documents

Type all the company’s documents

CARRIER ADVISER

Advice students on courses to choose

Give students on courses to choose

Advice students on time management given their studies

Advice students on priority placement on academics

Establishment: Flex Pro Nigeria Limited, Shomolu, Lagos state

Duration: 2nd September 2013 - 29th November 2013

Position: Cashier, Administrative Officer, Customer Service Representative

/Front Desk Officer, Procurement /Inventory officer

Type of Company: Flex Pro Nigeria Limited, is a Large Format printing Company

Responsibilities & Duties

CASHIER

Answer customers' questions, and provide information on procedures or policies.

Compute and record totals of transactions.

Calculate customer’s job.

Bill customer’s job.

Issue receipts, refunds, credits, or change due to customers. .

Offer customers carry-out service at the completion of transactions.

Receive payment by cash

Resolve customer complaints.

Accept reservations or requests for take-out orders.

Calculate total payments received during a time period, and reconcile this with total sales.

Stock shelves

Pay company bills by cash

CUSTOMER SERVICE REPRESENTATIVE / FRONT DESK OFFICER

Billing of customers jobs

Resolve customer complaints via phone

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain reasons for calling.

Assist with placement of orders, refunds, or exchanges.

Advise on company’s information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Sell products and services.

Compile reports on overall customer satisfaction.

ADMINISTRATIVE OFFICER

Establish and maintain supplier accounts.

Ensure data is entered into the book.

Maintain financial files and records.

Attend to customers enquiries.

Ensure a decent office environment.

PROCUREMENT /INVENTORY OFFICER

Prepare purchase orders

Receive waybill for supplied goods

Receive, stock and issue goods

Manage stock levels and give out supplies from stock

Maintain stock records

Prepare inventories

Be responsible for, and check supply invoices against purchase orders

Prepare reports on adjustments to inventories, spoilt or damaged stock and changes in stock

Price incoming goods, estimate cost of requisitions or value of stock in store

Get rid of obsolete stock.

Issue stock to machine operators

Establishment: Halifield School, Maryland Lagos State Duration: 4th November 2008 - 30th October 2009 Position: National Youth Service Corps Type of Company: Halifield School is a Nursery and Primary School.

RESPONSIBILITIES & DUTIES:

ASSISTANT TEACHER

Receive pupils from parents/guardians in the morning before assembly.

Assist in conducting circle time/ morning assembly daily.

Assist in teaching.

Mark pupil’s class and home work. Steer children up to pay attention during teaching and encourage them to do their work immediately.

Write daily reports.

Hand over children to parents and guardians at closing time.

Maintain effective working relationships internally and externally.

REFERENCE

Ijeoma Onwuegbule

08034023051

Moyo Ogundare

Manager,

Flex Pro Nigeria Limited

Shomolu,

Lagos State.

ac29iz@r.postjobfree.com

07089811662

Chika Ihediohanma

Director, Virtue Gate Limited

Maryland,

Lagos state.

08181316892.



Contact this candidate