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Customer Service Data Entry

United States
November 11, 2017

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**** ******** ****

Antioch, TN ***13

Objective: The opportunity to apply communication, leadership, and organizational skills to a professionally challenging environment.

Skills: Communication Skills MS Word PowerPoint

Organizational Skills Office Outlook

Basic Computer Skills Excel


CVS Health

PHD, Web Support, Medicare B May 2015- present

Sr. Assist to Tier Rep while focusing on all aspects of prescription drug practices and following HIPAA guidelines; assist with claim transmission; processing; register accounts ; reset passwords; assist with navigation of company’s website; answer directional question; provide/educate members about Medicare B processing; provide customer service, adhere to company guidelines, policies, and regulations CVS Health

Customer Care Advocate- Medicare D August 2014-May 2015 Serve as a liaison between customers/pharmacists while focusing on all aspects of prescription drug practices and following HIPAA guidelines; order/data entry, process refills; accept payments, handle disputes, research prescription drug history; reach out to doctors, research drug manufacturers; handle sensitive, detailed information, update and review accounts, payment inquiries; perform resolution tasks; correspond with senior level departments regarding accounts, shipping, order information and billing; educate members; address customers needs; client support; provide customer service, adhere to company guidelines, policies, and regulations

Nashville Public Library

Circulation Assistant September 2013-March 2014

Various clerical duties in circulating library materials, accepts and process applications for library cards, update and maintain library data base, check in library materials, explain routine library procedures, assist public in person and by phone, check out library materials, notify patron of outstanding fines and overdue materials, adhere to customer service guidelines, operate on-line computer system, keep accurate records and maintain effective working conditions

Library Page November 2012-September 2013

Sort and shelve library materials in correct order, help prepare materials for re-shelving, maintain correct arrangement of materials, and answer directional questions for the public.

Tennessee State University January 2012-May 2012

Intern-Office of University Publications

Collect information, interview subjects, write, construct, and edit material suitable for publication for the university’s annual alumni magazine WKRN-News Channel 2 August 2011-December 2011


Assist Assignment Editor, monitor competition’s newscast, research information, check beats from surrounding counties, go out with reporters, some voice-over work, and answer calls from viewers

United Parcel Service November 1992-2002

Administrative Assistant

Clerical/ Administrative; performed computer applications daily, maintained customer contact, data entry, responsible for maintaining customer support, resolve billing discrepancies, retrieve and provide information to vendors outside and within the company


Tennessee State University 2009-2014

Nashville TN

Bachelor of Science, Sociology

Bachelor of Science, Communications

Graduation May 2014

Related Coursework: Social Psychology

Social Problems

Afro-American Studies

Diversity In Families

Glencliff High School 1985-1989

Nashville, TN


Available upon request

Codes: 382451BR 690009

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