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Sales Customer Service

Johannesburg, GP, South Africa
10 000
November 11, 2017

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Marisa Page

***/* **** *

Homestead Apple Orchards



Highly stimulated and enthusiastic individual with over 15 years of working experience in a supply chain environment. Hands-on experience in sales, claims, client returns and managing documentation and billing issues. A team-player who is recognized for providing exceptional customer service.


Diploma in Strategic Logistics Management – 2006


Principal Logistics coordinator - (01-03-2001 - 30-03-2015)

Sasol – Bryanston

Act as main point of customer contact regarding sales orders.

Ensuring the correct pricing, discounts and conditions are balanced.

Liaison with customers, depots and origin stations.

Provide point and time of delivery to customers.

Liaison with finance department regarding customer’s status on accounts as well as cash sales.

Issuing credit for stock short supplied as well as client returns.

Claiming from transporters liable for damages.

Giving feedback regarding payment made from transporter.

Monthly reports – reconciling of claims versus sales.

Rectifying incorrect invoices - credit / debit adjustments.

Managing the processing of billing.

Managing the process and implementation of documents for handling payouts.

Rectifying blocked billing errors before released to accounting.

Accurate control and maintaining of stationary inventory to depots, stockiest

and office staff.

Administrator coordinator – (15-1-1996 – 30-11-1999)

Lever Ponds Field marketing – Auckland Park

Implementation of Company database

Extraction of monthly sales reports

Screening calls

Correspondence typing

Flight and accommodation bookings

Liaison with suppliers regarding the buying of corporate uniforms.

Liaison with stationary suppliers regarding monthly stock for office and field managers.

Organizing meetings.

Assisted 24 managers and 9 regional managers

Customer demand fulfillment – (5-1-1993 – 15-12-1996)

Smollan Holdings – Orange Grove

Act as main point of customer contact regarding sales orders.

Interacting directly with retail, wholesale and independent stores.

Liaison with depots and warehouses regarding delivery and stock.

Provide point and time of delivery to customers

The calculation and processing of deals allocated to retail, wholesale and independent stores.

Key Highlights

15 years supply chain experience in logistics Microsoft office 2007

Diploma – Strategic Logistics management Excel, Word, Powerpoint

Sap R3 Internet

Eureka (Sales & Marketing)

Fleek Customer Integration Solutions (CIS)

Fleek Customer softphone application

Customer skills training program


Workplace Safety Complex problem solving

Multi-tasking Be able to work independantly

Prioritizing and control of work load. Proven track record of high

Time management performance

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