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Customer Service Sales

United Arab Emirates
22000 AED
November 11, 2017

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Nasser Al Safadi

Nationality: Syrian

DOB :*ST FEB 1985

M +971 55 1576020

Career Objectives

To obtain Senior management position with more than 10 years of domestic and global experience for the position of Credit controller, Customer relations,business development and Technical Skills which will assist your organization development and contribute effectively to the progress of the society.

Career Summary

Results-oriented leader offering years of experience for successful business tactics and strategies. Expert in the design and delivery of the solutions for complex business problems. Exceptional leadership skills in diverse environments. Proven ability to conceptualize solutions to many of managerial challenges.

Career Skills

• Strong negotiation skills • Enhancement the Revenue

• Sales & Marketing skills • Customer Service skills

• High-Level Relationship Management • Business Improvement

• Business Opportunity Assessments • Strategic Planning skills

• UAE Law and Government knowledge • Mathematics and Computer skills

Employment Experience

Credit Controller and Collections 2014 to Present

Emirates Glass LLC by Dubai Investments, Dubai, UAE

Duties and Responsibilities

Define and execute collection strategy; follow up on, collect and allocate payments.

Build personal relationship with main accounts.

Resolve collections by examining customer payment plans, payment history and credit line.

Ensure credit profiles of all customers are complete in all aspects.

Ensure credit agreements are signed, filed and credit terms are correctly reflected in the system.

Issue timely and accurate statements.

Execute dunning strategy.

Monitor invoice delivery and follow up on missing documentation with billing department.

Monitor customer account details for non-payments, delayed payments and other irregularities.

Research and resolve payment discrepancies.

Resolve valid or authorized deductions by entering adjusting entries, creating Credit Memo.

Generate and develop age analysis, bad debt forecast, territory sales performance and other reports.

Review account receivable aging to ensure compliance.

Ensure doubtful receivables are flagged on time and demand letters are issued.

Maintain accounts receivable customer files and records.

Prepare bank deposits.

Investigate and resolve customer queries.

Visit with customers regularly (80% presence on the field).

Assist with month-end closing.

Follow up on legal cases.

Office Admin 2011 to 2014

Asfar Group, Dubai, UAE

• Build strong business relationships with the business partners in the local market.

• Managed all marketing activities to achieve the organizational goals.

• Developed successful sales and marketing plan within budget constraints.

• Created integrated sales and marketing strategies, and coordinated national and regional sales program implementation.

Customer Service Supervisor 2010 to 2011

Swaidaa Group,Al-Swede, Syria

• Build a strong business relationships with the business partners in the local market .

Sales Executive 2007 to 2010

Al Sultan Travel Agency, Al-Swede, Syria

• Created integrated sales and marketing strategies.

• Chose and built winning teams that exceed objectives.


Banking & Economic Damascus, Syria 2009

Business Management Paramount California University –USA 2015


• English (Fluent)

• Arabic (Fluent)

Professional References

Available up on Request.

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