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Customer Service Manager

Location:
Lady Lake, Florida, United States
Posted:
November 11, 2017

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Cynthia B. Lamb, LCAM

*** ****** **.

Clermont, FL 34711

(407) ***-****

PROFILE:

Extensive accounting experience, 10 + years in the vacation ownership industry, and over 10 years in Condominium Property Management. Skilled in providing leadership in Management and Operations and enhancing the organization’s goals while providing opportunities, satisfaction and stability.

SKILLS AND ABILITIES

Establish and direct budgetary control.

Accounts Receivable for numerous departments,

Accounts Payable

Bank Reconciliation

General Ledger and Finance.

Convention registration preparation and implementation

Collection of past due invoices.

Maintain copies of vendor contracts and leases.

Foreclosure process

Knowledge of front desk procedures and reservations

COMPUTER SOFTWARE KNOWLEDGE:

AS400

ASP (Association Plus)

MTX

Microsoft Office

Peachtree (Limited)

TOPS

Windows

CERTIFICATIONS:

Community Association Manager

3 Superior Service Awards

How to Excel as an Administrative Assistant

Conflict Management & Confrontation

Friendly Florida Landscape

Certified Emergency Response Team Training & Member

LICENSES:

Community Association Manager License #15028

EMPLOYMENT HISTORY/QUALIFICATIONS:

February 5, 2001 – March 31, 2017Hara Management Inc. (changed name to HMI Community 1st Advisors in March 2017) Altamonte Springs, FL - Property Manager

Supervise and assist maintenance staff, liaison between Board and Hara Management at two different properties: Coordinate, prepare and attend Board Meetings. Address homeowners’ concerns; assist in preparing yearly budget, providing variance reports to the Board members to explain under/overage in budget. Provide payroll hours to human resources and assist team members with their HR concerns. Negotiate and maintain copies of vendor contracts and leases. Working relationship with the vendors and subcontractors. Coordinate and maintain Association records per Florida Statues. Organize and recruit volunteers to attend Certified Emergency Response Team (CERT) classes, be on the Emergency & Volunteer Committees. Liaison between Altamonte Springs Police Department for Neighborhood Watch Program, assist in community activities. Do whatever it takes to get the job done.

September 1997 - November 2000 American Resort Development Association (ARDA)

Washington, D.C. - Administration Manager

Supervise receptionist and customer service. Liaison between other departments and provision of necessary reports. Prepare and implement a budget. Establish and direct budgetary control. Working relationship with vendors and subcontractors. Knowledge of numerous computer software packages. Employee concerns regarding payroll and benefits. Operate and trouble shoot PBX system and all office machinery. Oversee all office functions and concerns. Maintain close relationship with building management staff and maintenance staff. Convention registration preparation, implementation and balance cash receipts. Liaison on Customer Service Task Force. Negotiate and maintain copies of vendor contracts and leases. Coordinate Association records maintenance management and storage program. Trouble shoot office emergencies. Accounts Receivable for numerous departments.

September 1990 - October 1997 Magic Tree Resort Condominium Association, Kissimmee, FL

Assistant Manager, Administrative Assistant, Bookkeeper, Front Desk Supervisor Manage and maintain a vacation resort and/or hotel. Liaison between other departments and provision of necessary reports. Establish and direct budgetary control. Accounts Receivable, Accounts Payable, Bank Reconciliation, General Ledger and Financials. Collection of past due maintenance fees and foreclosure process. Plan, direct and coordinate activities of numerous personnel and clients. Supervise numerous staff members and solving their concerns. Develop staffing plans and schedules in connection with current time limitations and funding. Work with staff and subordinates to designate and establish scopes of authority. Prepare subcontract agreements and oversee projects to completion. Prepare and implement budget. Working relationship with vendors and subcontractors. Employee concerns regarding payroll and benefits. Knowledge of front desk procedures and reservations. Resolve guest issues and concerns. Coordinate, prepare and attend Meetings. Coordinate and maintain Association records per Florida Statues. Operate and trouble shoot PBX system and all office machinery. Negotiate and maintain copies of vendor contracts and leases. Coordinate Association records maintenance management and storage program. Trouble shoot office emergencies.

September 1977 – July 1990 John Ward Hardware Company

Alexandria, LA – Bookkeeper, Cashier, Sales

Ran the register, balanced the register at the end of the day, made deposits, payroll, made entries to the ledger and balanced it at the end of the month, bank reconciliation, some tax reports, answered phones, post charges and receivables to accounts, collections, assist customers find the supplies they needed, checked in and priced new merchandise.

EDUCATION AND TRAINING:

Valencia Community College Orlando, FL

Community Association Manager School Tampa, FL

Continuing Education for CAM Orlando, FL

Hospitality Supervision Orlando, FL

Hurricane Preparedness Orlando, FL

Certified Emergency Response Team Sanford, FL

Friendly Landscape Seminars Altamonte Springs, FL

LIFO Training Washington, D.C.



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