Sign in

Customer Service Team Leader

November 11, 2017

Contact this candidate


Walid Reda Al-Said Al-Tantawi

Date of birth: **th August 1987

Address: Second neighborhood – 6 of October– Cairo – Egypt

Mobile: +201*-********


Military status: Finished in 2013


2005 - 2009: Faculty of Commerce – Ain Shams University

Degree: B.Sc. of Commerce.

Certificates and Trainings

English Course [ AUC – British Council]

HR Course in Ain Shams University.

CMA ( Certified Management Accountant ) Studying

BSE Scholarship ( Employees development in Business English Language and management skills )

Summer Training from 2005 till 2010 as a customer service back office and (Reception) in international company at KSA .

Grievance [ Alfuttaim Online Course]

Disciplinary [ Alfuttaim Online Course]

Code of Conduct and Ethics [ Alfuttaim Online Course]

Information Security Awareness - Module 1 [ Alfuttaim Online Course]

Creating a Marketing Growth System [ Self Study - Online Course ]

Email Marketing Basics [ Self Study - Online Course ]

Marketing Your Product Internationally [ Self Study - Online Course]

Operation management fundamental [ Self Study - Online Course]

Work Experience

1: Ikea. (

'' Customer Service officer Back Office '' (2015 till present).

Duties & Responsibilities:

Ensures all productivity measures are in place. and submit department KPI's reports.

Listen to customers’ questions and concerns, and provide answers or responses

Provide information about products and After Sale Service

Receives and inspects all incoming goods from Home Delivery Front Desk and reconciles with Home Delivery documents as per the company policy, system and procedure.

Review or make changes to customer accounts

Ensures to log each Home Delivery document before goods are pushed to the loading bay.

Process customers after sale job as per the company system and procedures.

Ensures all customers' queries are attended to in a professional manner

Prepares and submit staff monthly payroll report to HR Connect as per the company payroll procedures

2: Carrefour (

'' Customer Service Team Leader '' (2013 till 2015).

Duties & Responsibilities:

Listen to customers’ questions and concerns, and provide answers or responses

Provide information about products and services

Take orders, calculate charges, and process billing or payments

Review or make changes to customer accounts

Handle returns or complaints

Record details of customer contacts and actions taken

Review and select standard responses for answers or solutions

Refer customers to supervisors or more experienced employees


Computer Skills:

Platforms: MS Office

Using computer-based technologies to manipulate, create, store and retrieve

information to express ideas and communicate with others.

Word Processing.

CRM Microsoft Dynamic X

Using computer-based technologies to locate, access, evaluate, store and retrieve information.





Language Skills:




Mother tongue


Very Good



Contact this candidate