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Service Manager

Jaipur, Rajasthan, India
November 12, 2017

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** **** ****** ******. *** Ganganagar, RAJ 335001 INDIA Tel: (0091154) 2462512 Cell: +919*********, +918*********,+919********* Skype:- rcverma77

Respected Sir/ Madam,

I am writing in response to the position of Sr. Engineer Automotive, equipments being Open with your Company at this time. During my 15 years of theoretical and practical experience, I have got more than 25 training courses for the highest vehicles technology, management and special safety vehicles at the manufacturing plants and worked in Thailand, India, Saudi Arabia, Senegal, Mali and Nigeria respectively, mainly TOYOTA VEHICLE, FORD, IVACO, Volvo,Doosan,XCMG, Hyundai, Nissan, HYSTER, Bobcat, CompAir, Sills Machinery, CUMMINS(Power Generation). (Have Ford and Hyundai Service Passport).

As an Automobile engineer, it was very important to keep my knowledge updated with the latest developments and technology. So, I have compiling my Masters degree in Automobile this year. Because it is one of the main factors for the development of all countries, it was very important to improve my knowledge about the latest management theories and the successful project management and I have gone through Lean Six Sigma Trainings also. I offer significant abilities in the areas of workshop, Bodyshop, warehouse, operation, service marketing, personal and administration. Now I would like to bring my more than 14 years of expertise and knowledge to work for your company.

I am skilled at working with clients, technical, and business teams to provide information And solutions to potential and existing issues. I have directed teams and departments, and Familiar with supervise all managerial functions, including recruiting, hiring, training, Scheduling, and budgeting. I am an effective organizer and planner. My outgoing and friendly nature allows me to Interact well with other staff members (Arabic, Nigerian, Pilipino, Egyptian, Indian, Thai and Sri Lankan) at all levels and I am able to bridge the gap between Technical and non-technical persons. Worked for US, Iraq, Afgan Army (Ford Army Vehicles and equipments My team is also working for UNDP (United Nations Development Program) at AMSCO for train and development of private organizations (In Africa) which is under or Financed by United Nations(AMSCO).

Lady Mechanic/ Engineer Initiative in Nigeria to empower poor ladies and girls through Automobile businesses {Mechanical Workshop, Electrical, Panel beating Shop, Paint Shop, Hydraulic Repair shop, Lath Shop, Tyre Shop(Alignment, Balancing, changer), etc.} Passenger cars, commercial vehicles light and heavy, heavy and light equipments, Spare parts, warranty etc.

The accompanying résumé can give you an idea of my potential for making a worthwhile Contribution to your company. I would be honored to join your esteemed organization. More details are available in my CV.

Thank you for your time and consideration.

Sincerely yours,

( Ram Chander Verma )

Encl. One.




To become most admired person by dedicated services, towards organization.


Committed, Optimist, Assertive, Self-motivated, Patience

EXPERIENCE / Professional Profile

July 2012 to July 2017 CFAO Group(HQ Paris & Tokyo)

National Manager Service & Spares. Operating in 40 Countries

(Now CFAO is owned subsidiary Toyota Tsusho Corporation JAPAN)

CFAO Equipments Nigeria Ltd.

(Hyster, Toyota, Mitsubishi, IVACO,Cummins, Bobcat, XCMG, Doosan Mining Etc.)

Job Profile As Below

Managing three Heavy and Ligh vehicles, equipments, Body and Paint shop(Lagos, Abuja & Porthacort), One Bodyshop, Sales and service Marketing & Fleet Business Development. Spare parts marketing ordering, Workshop & Counter Sales.

Installation, Service,bodyshop/Fabrication sales and spare Network Expansion, Technical Trainings, Man Management (Workshop Managers, Fleet Supervisors, spare part Manager, Spare sales executives, Warranty Claims Manager, Technicians, Electricians, Drivers, operators Etc.)

Managing, implementing and controlling Quarterly, half yearly & yearly company Budget and costs of all departments i.e workshops, Bodyshop, camps, official, safety, medical.

Overtime management for drivers, operators, mechanics and respective staff. All administration works for all departments and setup of effective KPIs for all staffs.

Visits to present and new customers for New Business and customer care.

Scheduling yearly vacation, medical and safety for managers, drivers, operators, workshops, modification staff and respective staffs.

Organising yearly sports with customers in-house and outdoor like chess, handball etc.

Audit of different departments @ Spare parts original stock, Fleet of vehicles and equipments,consumption, usage of vehicles commercial and private, purchase for camps. Implementing of Lean six sigma for continuous improvements in departments.

Yearly staff appraisal according to performance and profitability of departments.

Implementing Lean Six Sigma for continues improvement in Workshops, Bodyshop, Spare Parts, Faculty, Construction sites, Floor shop, Customer care, Warranty, OEM Purchase, Man Management & Trainings to service staff.

All admnistrative works for workshop and setup of effective KPIs for workshop, Bodyshop service Customer Relationship Management, Insurance Company relationship for accidental vehicles.

Roadside Assistance and safety Programs.

Dealer Process Improvement Programs. AMCs with customers like Chavron(Oil and gas), Dangote Cement, APM Terminals, Enikkon mining, pipeline and dredgings, Brewery, Banks Transporters, Charvet constructions etc. Spare parts and lubricant sales.

Right First Time Initiatives, spare parts ordering (International and local), tracking, Identification etc.

Customer Loyalty Program - ESP.CSI.

After Sales Training (Technical/Non Technical and bodyshop). Onjob panal beating and painting trainings also, tinter mixing technology, dry sanding, mig body wielding etc.old cars purchase repair and sales camps.

Diagnostic Tools & Equipments.

New Model launch with Sales Team, expand dealer spare & service network all over country states.Prepare all MIS reports on monthly bases. (Workshops, fleet, spares, accidental, breakdowns, trainings etc.)Managing a big fleet of company vehicles multi brand( personal and commercial), heavy and light equipments, gensets etc.

(* All additional responsibilities are mentioned below previous job descriptions*) RMA Group Thailand.


Spare Parts : Inventory & Warehouse Management, Local and International ordering, Parts Wholesale Business, Price Positioning, Spare sales achievements, Lean Management, 7 Storage Techniques & Waste Management.

Fleet Service / Maintainance: Workshop Management, Bodyshop Management, CSI improvement . Operations & Facility Management -12 step Service Excellence,, DMS - Auto line Kerridge,Warranty Admin - CPVS, Tech - Non Tech Training.

Feb 2009 Till July 2012

After sales Manager(Spare & Service) R M A Group (Global Fleet Sales Co. Ltd.),

laemchibang Thailand

( Ford Army Vehicles, Volvo, GMC, JCB, CUMMINS)

Project Service Manager Job Profile for Profit Center and cost center in, Afghanistan, Australia, South Africa, SAUDI ARABIA, Cambodia, Senegal & Liberia. Ford, Mercedes trucks, Volvo Construction Equipments,Hyundai, JCB Cons. Equipments EMV, CUMMINS Power Generation, EMV s Workshops, Branches, Spare Shops, Locations and body shops, Vehicle yards, Procurement of OEM parts, tires, Consumables, Batteries, W/shields etc.

1st Operation/ Project Dec 2009 to Nov 2010 In Saudi Arabia (Jeddah, Riyadh and Dammam) As a Profit Ctr. & Cost Center. Workshop Head (UNITRANS) United International Transportation Co. Multibrand Honda, Toyota, Nissan and ford total Fleet of 8000 vehicles Leasing and rental.

2nd Operation/ project Jan 2011 to April. 2012 in (Dakar) Senegal, Mali (W. Africa) as Project After Sales Manage. HYUNDAI Service Operations, CUMMINS Generators, FORD, JCB Construction Equipment. Europa Car transport fleet.

3rd Project Saudi Arabia 17th June 2012 to Sep 2012

Competition FORD STARZ III 5th May to 7th May 2009 in Thailand( Service Operations, Electrical DTC, Engine management & Technical, Theory & practical ).

Competition FORD STARZ II 28 June to 18 July 2009 in Thailand (After Sales Management, Spare Management, Warranty Management, CRM (Customer Relationship Management) and SCM (Supply Chain Management), Business Development Management Strategic Planning & Execution Trading start-up operations Business Turnaround & Profit-Centre Operations Business Negotiations Excellent Communication Skills Team Building and Leadership Financial Management Human Resources Management.

Supervising all electrical failures and mechanical failures & DTC with hi scanners (VCM, VMM, IDS and GDS) or Diagnostics systems with master technicians.

Managing Fleet of vehicles, Ensure that the After sales Department achieves target objectives by ongoing (period by period) examination of accounts, daily & weekly operating controls, Customer retention, system information, industry reports and public domain information and manufacturer s composite figures (monthly).

Ensure a first class brand appearance and set-up a benchmark after sales division workshop, quality job check, timely delivery, profitability of service and availability of spare parts to workshop, customer satisfaction & retention, productivity of staff(Advisor, floor in charge, final inspection, washing, spare executive, quick service, Foreman, customer reception, cash counter, electrician) target tracking everyday etc.

To set up effective KPI of service department Maintain daily workshop timekeeping and labour productivity records to monitor the effective use of technician and productive labour. Monitor hours attended and worked in order to achieve labour efficiency targets.

Provide all Your Dealership Ltd customers with a level of service which will achieve the highest level of customer satisfaction, meet, companying, retention and loyalty.

Establish the levels of staff required to achieve the established organizational targets and objectives.

Recruit and train Service Department staff, subject to authority delegated to line Managers.

Ensure that all administrative and clerical functions within the after sales Departments are carried out in accordance with dealership policies. Such functions will include (but are limited to) Parts special order systems, warranty claims, parts ordering and returns, customer follow-up, workshop loading, estimating, invoicing, daily operating controls and compliance with consumer laws and franchise standards.

Monitor and analyze the current service, Parts & accessories data (Sales figure, CSI etc.) to create strategies to increase Customer retention, parts sales and gross profit.

Prepare after sales promotion plan documents to support marketing activities based on the PDCA principal.

Utilizes computerized and other systems to measure and monitor repair costs, backlogs, throughput, and other key performance indicators.

Project management of fleet, new product acquisition, fleet capital, non-fleet capital, and company retrofits.

Oversee the analysis of equipment failures to determine correct course of action of retrofits and repairs.

Supervising and monitoring the performance levels of the team

Conduct periodic Training and workshops for service staff

Resolving team disputes and create an atmosphere of positive energy within the team for better productivity.

# Gone through Trainings for after sales, technical, Basic & Advance. Spare Management And service operations TQM (Have Ford and Hyundai Service Passport)

April 2006 to April 2008 Dana Motors Ltd. KIA PLAZA

Lagos Nigeria (W. AFRICA).

Sr. Service Manager Job Profile

● Ensures the computerized & analysis reports are utilized for Follow-up with technician to ensure the delivery in promised time.

● Tools, Equipments and scanners total responsibilities. Whether mechanics handling them properly or not.

●Development, implementation and maintenance of up to date processes and standards for the engineering department.

● All vehicle diagnosis of vehicle DTC codes electrical failures, checking of all vehicles troubleshooting with master technicians. all responsibility for the reputation, efficiency and profitability for the service department. Responsible for controlling costs, building a loyal clientele maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records.

● Morning meeting with mechanics, service advisors and spare rep. for day to day activities, productivity and problems in working.

●Conceptualizing and implementing measures for optimizing resource utilization and maximizing productivity.

● Ensure efficient warranty management, Ensure high quality communications with manufacturers.

● To focus entirely on the Profitability of the Service Centre and to ensure Customers' satisfaction.

● Planning, allocating daily jobs to the workmen and monitoring day to day manpower utilization and achieving delivery targets.

● Organizing Customer care Camps, Highway Campaigns, product up gradation campaigns, Service Promotion Schemes, Workshop Business Promotion campaign, customer Meets, etc

● Handling a team of five service advisor, warranty in charge, spare For workflow in workshop.

Insurance related activities claim processing, assessment and settlement with surveyor, customer satisfaction & Reinsurance.

Controlling workshop in respect of ‘Paint Quality Control’, ‘Work Flow’ and ‘Body Shop’, Monthly business Report, Field Product Information Report and Customer Complaints.

Oversee the Overall Management of the Workshop and Transport Activities Assist, train, counsel and control shop personals.

Maintaining & proper use of technical facilities tools & equipments.

Routine inspection and maintenance of the fleet of vehicles

Formulate and Implement strategies to check time loss, theft of spares and misuse of fuel and vehicles

Organizing Field training Programs for existing & new products from time to time for entire network. Organizing various development programs for Service Centers, Rural Service outlets and vehicle dealer's works Managers, Supervisors, spare parts Managers.

Two days training LES Program.

1. Paint Evolution. 2. Emission Control.3. Body Shop Management. 4. Safety in a Body Shop.

5. Current Market Trend. 6.First Aid Training

March, 2001 to April 2006 Bharat Benz & Hyundai Bikaner, RAJ. India

Service Manager Job Profile

Implemented ‘Job Descriptions’ and ‘Duties & Responsibilities’

for all staff. Started their Monthly Efficiency Report by Graphs.

Handling Emergency Road Service and Troubleshooting service related problems.

Analysis and Planning of Monthly Service Figures together with the Advisor & Director.

Controlling workshop in respect of ‘Quality Control’, ‘Work Flow’ and ‘Body Shop’, Monthly business Report, Field Product Information Report and Customer Complaints.

Maintaining all MIS reports, FPIR, Customer Complaints, Spare Stock, Spare orders.

To handle inventory management function including material requirement, Planning, Procurement, Pricing, and Inventory Control. Developing new source of supply. Co ordinate market studies to understand market trend, competitor product/pricing etc. Promoting Sales of Spares through Sales Counter, Institutional Buyers, Dealer Network & Local Workshops.

Two days Training from ‘ICI Limited’ in Jaipur for Body Shop Improvement, Profitability, how to reduce the expenses & wastages of ancillaries & titers, Quality work in less expense & Colour making Schemes. In any body shop by implementing these tips implementing these tips can reduce expenses & wastage up to 20 to 25 %of the cost.

Training from HMIL, N.Delhi for SANTRO & ACCENT Basic Programmed for 6 days.

1) Santro & Accent (Petrol) Engine Management System. 2)Accent CRDI ( Diesel ) Engine Management System.

3) Turbo Charging, A.C. Charging, Sensors & Actuators. 4) Hi Scan Pro training (Computer Scanning)

Service Manager Training Programmed at HMIL(Hyundai Motor India Ltd.) for 3 days.

1) Service Operations. 2) Warranty Training. 3) Technical Training

SONATA Basic Training 6 days at HMIL.

1) Sirius Iind engine. 2) Manual Transmission. 3) Delta Engine. 4) Automatic Transmission.

5) Anti-Break System. 6) Air Bag System. 7) Immobilizer System.

Introduced all technical staff vide ‘In-house Training Programmed’ with all technical and electrical along with the ‘Diagnosis Trouble Code’ Book reading.

1998–2001 M/s V. D. MOTORS PVT. LTD. Sri Ganganagar, RAJ.

Asst. Service Manager

Handling Service related activities for commercial vehicles like pickup trucks, Tractors and mini trucks) Supervising all mechanical, technical, electrical and denting – panting jobs.

Handling all warranty related activities, Field officer, Report Management.

Handling all service advisors in respect of quality job and technicians for quality repairs.

Called for Special Training from ‘Precision Testing Machine, Delhi’ in respect of Alignment, Balancing and A.C. Recharging Machine for 2 days in Udaipur.

Got Training from ‘M&M Ltd.’ for M.M. 550 Pizo Army Vehicle in ‘K.S.MOTORS LTD., Jaipur’ for 3 days.

Controlling workshop in respect of ‘Quality Control’, ‘Work Flow’ and ‘Body Shop’.

Maintaining Daily/Monthly level Records, Reports and Graphs.

Training from Delphi Tvs India ltd. For Fuel injection pumps repairs and DTC checking of fuel pumps on DELPHI TVS test bench.

Key Result


Handling the Complaint Investigation, Product Performance & New product reports & analysis.

Managing spare Parts Management including Inventory Management, Ordering & Retrieval Systems.

Supervising Warranty for Claim Acceptance/Rejection & settlement as per norms.

Monitoring periodic CSI and improving plan in Service.

Working as a profit center head for workshop and body shop both.

Implementing review of workshop system i.e. Service Processes.

Acting as a touch point between Management and Customers for Product related & Service related MIS, Service Operations, Installation, Commissioning, Relationship Management, Technical Maintenance and Team Management.

Coordinating or the identification of training needs of employees for upgrading their technical skills.

Installing and commissioning as well as conducting tests & inspections to ensure operational effectiveness of systems; effectuating maintenance plans for machines and equipments.

Accountabilities/Core Competencies:

Service Operations

Customer Relationship Management

Team Management, Spare Parts Management Process Improvement

Strategic Planning & Execution Trading start-up operations Business Development Business Turnaround & Profit-Centre Operations Business Negotiations Excellent Communication Skills Team Building and Leadership Financial Management Human Resources Management

Oct 1998 Till Mar 2001, Asst. Service Engineer (Sri Ganganagar India)

Mar 2001 Till Sep 2006, Service Manager (Bikaner India)

Mar 2006 Till April 2008, Body shop Cum Training manager( Lagos Nigeria)

Feb 2009 Till July 2012, Project After Sales Manager(Thailand, Saudi Arabia, Senegal)

July 2012 Till Dt. After Sales Service Manager CFAO Group Nigeria.




1993-99 Central Board of Secondary Education Gwahati,AS

Secondary Kendriya Vidhyalay 49.8%

Sr. Secondary Kendriya Vidhyalay, Sriganganagar 53.4%

B.A. M.D.S. University, Ajmer 51.2%

BE in Automobile Engg. From Ch. Maluram Bhambu Polytechnic College Sri Ganganagar Raj. 63.54%

* (MABM) Master of Automotive Business Management) Distance learning from ICFAI University Tripura.

Computer Hardware & DTP Software ACE SYSTEMS,

Having good knowledge of computer & internet ( MS Office, MS Word, Excel, Paint shop).

Language Known: English, Hindi, Punjabi, Bagri, Marwari, French(20%) & Arabic(30%).

Date of Birth: 28 Jan 1977. (Place) Latitude 30 11' N, Longitude 75 00' E)

Married having two kids wife working as Executive Customer Care (Automobile (SKODA) having good knowledge of computers).

Current CTC: Expected Salary:(Negotiable)

Location Preference: - Anywhere in the world.


Passport No. & Validity: - Z2328252, 10/12/2022.

Driving License No. & Validity : - RJ/13/63412, 23/09/2022

Iqama No.(KSA) :-228347337.

Driving License (KSA) No. & Validity: - 228347337. 30/06/2020.

Driving License(Senegal West Africa):- RJ/13/63412 (Embassy). 2022.

Driving License (Nigeria):- BDG 38437AA4 28/01/2014.

International Driving License:- 3180334 / 04/05/2015.

United Nations BADGE


Reading, Chess Playing, cooking & also have interest in cricket and net surfing.


1. Mr F Saget MD CFAO Group 002************

2. Mrs. LARA HR Manager CFAO Group 002************

3. Mr. Ravinder rathore(Supervisor Bharat Hyundai Bikaner RAJ) 009***********.

4. Mr. Sajat Tulla(Training Manager Uttam Toyota Ghagiabad ) 009***********.

5. Mr Shiva( Service Manager Uttam Toyota GHBD) 009***********.

6. Mr Satish Shetty (Quality cum Maintenance Manager OMAN) 009**-********.

7. Mr. Sharath(Senegal W Africa) 002***********.


I do hereby declare that the details furnished above are true to the best of my knowledge and belief

Signature: ( R.C.Verma )



RAJASTHAN, INDIA Phone: 015*-*******


Contact this candidate