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Leawood, Kansas, United States
November 12, 2017

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Denise Kotel

**** ***** ******

Prairie Village, KS 66208



Detail-oriented and client-focused Analyst with over 30 years career experience. Adept in data collection and analysis tools and techniques, business process analysis, risk analysis and control. Demonstrates excellent interpersonal communication and organizational skills.


Great Harvest Bread Company, Prairie Village, KS Present (Part-time)

Customer Service – Opening/Closing

Greet customers and provide excellent customer service, providing them with bread samples as they shop.

Provide additional information on products available for purchase or by special order.

Make suggestions to the customer that fit their preferences.

Perform closing activities which includes reconciling cash.

Track and order supplies weekly for bakery.

Jim-Dar & Company, LLC, Kansas City, KS Present (Part-time)

Office Manager

Following a software upgrade of QuickBooks, compatibility was an issue therefore all customers had to be reentered into latest software version.

Ensure all customer information entered into system is correct by researching customer information.

Enter all manual invoices into system beginning in January 2017, when new owner took over the business.

Process accounts receivables and bank deposits.

Communicate product costs to customers for their orders.

Provide continuous improvement by entering all invoices into system as order is placed.

Waddell & Reed, Mission, KS 2012 – 2016

Business Analyst (Compliance)

Successfully completed internal and external audits, researching and providing evidence on or before the scheduled due date.

Provided evidence to Internal Audit for SOX Compliance and regulations which included SOD, access and operations audits for the IT department resulting in decreased time required by managers to complete the audit.

Detected operating deficiencies and proposed changes to remediate control failures for the department.

Reduced deficiencies and failures on audits by more than 90% by extensively evaluating evidence prior to providing for SOX audits.

Collaborated with IT department managers to obtain accurate evidence to provide to auditors which resulted in reduction of rework.

Successfully executed SOX audits within IT department scheduled timelines.

Partnered with Internal Audit, Access Control and Data Security ensuring controls were adequately designed and implemented resulting in compliance with regulations.

Developed strong relationships with partnering agencies which resulted in an improved image for IT Compliance.

Authored user guides for processes and procedures for providing evidence to internal and external audit auditors reducing time to complete, headcount and provided cross training.

Business Systems Analyst

Managed workload effectively which allowed for the prioritization of assignments and focus on critical tasks which resulted in being able to meet all timelines.

Attained working knowledge of the Agile method of project development and SCRUM processes enabling the delivery of project milestones.

Partnered with the business units to incorporate business requirements on the first Closed End Fund ensuring successful implementation.

Monitored the rollout of the first generation of CRM to ensure requirements were met for advisors enabling access to client information while on the road.

ARGUS Health, Kansas City, MO 2010-2012

Business Systems Analyst

Conducted comprehensive customer interviews to research, analyze, and produce accurate and thorough project documentation ensuring accurate business needs were addressed and met in the project.

Produced functional and system requirements, business rules, use cases, project schedules, process and screen flow diagrams, graphical user interface, report designs and testing documentation on assigned projects .

Obtained multiple stakeholders’ signoff within the 5 day threshold on project deliverables, enabling project to proceed.

Assisted in UAT testing with testing team, documented and reported the expected results while monitoring and opening defect tickets resulting in successful project implementation.

EMBARQ, Overland Park, KS 2006 – 2010

Billing Analyst

Achieved significant savings by identifying and actually utilizing credits from

vendors. Previous practice did not provide the necessary information for this to

Instrumental in negotiating and settlement recovery of $4 million in data product disputes by identifying and utilizing credits from vendors.

Analyzed and processed AT&T invoices of approximately $1.6 million monthly, incorporating two monthly payments and month-end processing ensuring on-time payment.

Researched and analyzed data product invoices from 3rd party vendor of approximately $1 million monthly. Ensuring accounts were invoicing accurately, reflecting correct pricing and followed contractual policy and procedures.

All American Title Company, Overland Park, KS 2002 – 2006

Escrow/Title Specialist

Prepared an accurate and compressive title commitments and title policies for residential and commercial properties.

Reviewed mortgage documents and contacted Lenders on discrepancies to ensure flawless closings.

Contacted creditors for payoff amounts for closing documentation.

SPRINT, Overland Park, KS 1986 - 2001

Business Analyst/Project Manager

Analyzed business initiatives related to Broadband Development for process improvement leading to successful project completion

Created documentation of use cases, business rules and object models to document the processes

Facilitated JAD sessions, analysis and design sessions with internal and external customers to gather requirements ensuring customer was getting critical functionality

Authored training manual including the procedure for setup and maintenance of table loading which was used by the acquired Centel divisions to ensure data accuracy.


University of Phoenix, Lenexa, KS

Masters – Business Administration 2008

Bachelor of Science – Business Management 2007


Requirements Elicitation Process Evaluation/Improvement Risk Assessment

Project Management Group Facilitation Budgets

Customer Service Research Negotiation

Settlement Recovery Invoice Processing Reconciliation

Testing Relationship Management Communication

Multi-Task Detail Oriented Self Motivated

Deadline Sensitive Organization Adaptability

Regulatory Compliance Collaboration Quest for Knowledge

Internal Controls Internal/External Audits SOX Audits

Sharepoint HP ALM SDLC, Waterfall, Agile

PeopleSoft JIRA Process Flows

EMT Training

Proficient in QuickBooks and Microsoft Office Products (Word, Excel, Outlook, PowerPoint, Visio) MS Project

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