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Customer Service Medical

Location:
Philadelphia, Pennsylvania, United States
Posted:
November 12, 2017

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Ulvi T. Mamedov

*** ******* ** • Philadelphia, PA 19116

267-***-**** • ac293i@r.postjobfree.com

1

CORE PROFESSIONAL COMPETENCIES

Assume responsibility and accountability for maintenance of integrity and quality in the work setting

Crisis-management skills with an advanced ability to quickly evaluate and react to emergency situations

Enthusiastic and open minded to engage in new endeavors as well as purse a leadership role

Establish rapport with healthcare professionals to assure that every client need is met

Plan, organize, and supervise all aspects of administrative activities

High proficiency in strategic planning, new business startup including set up, market plan implementation, budgeting & finance, staff training, and expertise in excellent customer service.

Excellent leadership and management, oral written communication, immense intuitive and analytical skills.

Initiate and maintain contacts with healthcare professionals as valued customers

Streamline workflow, and establish a team environment to enhance and improve productivity

Competent SQL Developer

SQL Server 2008-2014

Visual Studio, OLE-DB, SSAS and OLAP,

Transact SQL, SSIS SSRS,

Query Analyzer

Excel Expert

Compile and generate spreadsheets capturing key data related to company’s active contracts.

Research, update, and validate data underlying spreadsheet production; strategically fill gaps.

Create pivot tables and modify spreadsheets to achieve analytical goals.

Manage spreadsheets and maintain data currency to ensure accurate data availability for managers and decision- makers.

Develop and implemented standard operating procedures to bridge data gaps and resolve related issues. PROFESSIONAL EXPERIENCE

UnixPro Business Solutions

May 2017 – Present

Maintaining and updating electronic records

Earned commendations for teamwork, flexibility and dedication

Recommended and implemented various marketing strategies to improve customer satisfaction

Ensuring maximum optimization and efficiency of databases

Developing and restructuring databases to maximize peak performance OBJECTIVE:

Seeking an Administrative position where I am able to utilize my leadership skills as well as advance my expertise in providing office support, employee management coordination, and customer care. Eager to contribute to the mission of organization.

EDUCATIONAL BACKGROUND

Temple University

Bachelor of the Arts concentration in Social Sciences May 2007 AAIT American Advanced Institute of Technology

SQL Development September 2016

Ulvi T. Mamedov

860 Hendrix St • Philadelphia, PA 19116

267-***-**** • ac293i@r.postjobfree.com

2

St. John Neumann Center, Philadelphia PA, Admissions Director March 2017 – Present

Responsible for overseeing the promptness and efficiency of day-to-day operations of Admissions Department

Receive and review patient eligibility for admission

Gather and review new patient/client information

Review patient /client information including PMH, Financial Standing and Insurance Coverage

Ascertain patient/client eligibility

Meet with patient/client and/or family to interview, explain and answer questions

Liaison in inter-facility relations between hospitals and other medical facilities

Work alongside other corporate staff in order to implement marketing and operational strategies

Maintain facility census

Maintain admissions, discharge and departmental patient records

Complete pre-screening for each individual patient including PASRRs, PMH, Meds and Social History

Work to maximize center census

Accept admissions on a 24hour 7 days a week basis

Ensure high level of patient/client satisfaction

Document all inquiries appropriately

Follow up on all inquiries that have not converted to admissions

Advise patient and families on the admission process and requirements

Ensure promptness in signing all pertinent paperwork

Work alongside physicians to maintain appropriate placement for resident

Track appropriate trends in business and potential business

Utilize specific sales and training techniques to drive business

Maintaining and updating electronic records

Earned commendations for teamwork, flexibility and dedication

Recommended and implemented various marketing strategies to improve customer satisfaction Rythm Ambulance, Bensalem PA, Operations Manager

November 2014 – March 2017

Responsible for overseeing the promptness and efficiency of day-to-day operations

Oversee client/patient relations

Gather and review new patient/client information

Review patient /client information including PMH.

Ascertain patient/client eligibility

Meet with patient/client and/or family to interview, explain and answer questions

Liaison in inter-facility relations

Work alongside corporate officers and staff to plan and implement marketing and budgetary plans

Maintain budget census

Maintain admissions, discharge and departmental budget records

Quarterly review and reporting of staff performance and budget status

Oversee continued staff preparedness level, continuous education and performance standards

Ensures compliance with company policy and bylaws as well as all state, federal and city laws and expectations

Developed and implemented marketing strategies to increase client base and business as relates to strategic plan

Establish and maintain all community relations and functions Ulvi T. Mamedov

860 Hendrix St • Philadelphia, PA 19116

267-***-**** • ac293i@r.postjobfree.com

3

ASA Ambulance, Philadelphia PA, Business Manager

September 2011 – November 2014 (Sub Contracted)

Responsible for inventory, ordering supplies, and removing expired supplies,

Managed telephone and call-ins from physicians, calls for requested patient transport/transfer, as well as transports and transfers from patients

Responsible for filling appointments, entering transport data into software, counting and assessing billing and payments.

Oversaw all financial expenditure and reimbursement

Billing and other matters pertaining to financial responsibilities

Handled Patient HIPAA documentation and provide patient confidentiality to maintain patient and company satisfaction

Trained employees and other technicians

Ensured Compliance with all City, State and Federal Agencies and Standards

Coordinated between Long Term and Short Term Healthcare Facilities

Claims and Data collection and analyzation to ensure optimal performance and earnings

Claim auditing (pre-screening) for inconsistencies and/or proper reporting

Management of contracts and scheduling between facilities

Ensured Compliance with all City, State and Federal Agencies and Standards HYE Medical, Philadelphia PA, Business Consultant (Outsourced) February 2010 – September 2013

Effectively providing subject matter expertise on managed care-related engagements to fill client’s satisfaction.

Order ambulatory and other supplies (medical supplies, stretchers and other, and all necessary equipment for a variety of medical practices)

Design all employee scheduling on weekly terms, as well as prepare bi-weekly payroll.

Oversaw all financial expenditure and reimbursement

Responsible for assisting in managing all daily operations pertaining to internal office management and management of all external transport and scheduling activities of EMTs and/or other personnel including sustaining efficient communication among company staff.

Management of contracts and scheduling between facilities

Ensured Compliance with all City, State and Federal Agencies and Standards

Claim auditing (pre-screening) for inconsistencies and/or proper reporting

Assisting in decision making and managing all company’s duties

Responsible for admissions of new clients

Claims and Data collection and analyzation to ensure optimal performance and earnings

Maintaining updated information of services available within the company

Billing and other matters pertaining to financial responsibilities

Ensured Compliance with all City, State and Federal Agencies and Standards Angel’s Care, Philadelphia PA, Director of Administration January 2004- February 2010

Welcomed patients in stress-free environment

Organized, documented, and processed patients’ medical charts

Client Scheduling

Employee Scheduling

Answered calls and scheduled patient appointments Ulvi T. Mamedov

860 Hendrix St • Philadelphia, PA 19116

267-***-**** • ac293i@r.postjobfree.com

4

SKILLS

Schedule Management

Advanced Bookkeeping

Data Analysis

Performance Review

Contract Appraisal

Financial Assessment

Motivated

Organized

Diplomatic

Analytical

Problem Solving

Adaptability

Collaboration

Strong Work Ethic

Time Management

Critical Thinking

Self-Confidence

Handling Pressure

Leadership

Creativity

Capable Writer

Able Researcher

Loyal

Administrative Writing

Verbal Communication

Computer Literacy

Detail Oriented

COMPUTER COMPETENCE

Expert in Microsoft Office software and General Computer proficiency LANGUAGES

Fluent in Russian and English

REFERENCES

Furnish upon request



Contact this candidate